1. When working on opportunities, sales representatives at
Universal Containers need to understand how their peers have successfully managed other
opportunities with comparable products, competing against the same competitors. Which
feature should a system administrator use to facilitate them? Choose 2 answers
A. Big deal alerts
B. Chatter groups
C. Similar opportunities
D. Opportunity update reminders - ANSWER B. Chatter groups
C. Similar
opportunities
2 .A system administrator has created a formula field on a lead object to calculate a number.
How can the numerical value be mapped to the account record upon lead conversion?
A. The lead formula field value can be mapped to a number field on the account record
B. The lead formula field value can be mapped to a roll-up summary field on the account rec-
ord
C. The lead formula field value can be mapped to a formula field on the account record
D. The lead formula field value can be mapped to a standard field on the account record -
ANSWER A. The lead formula field value can be mapped to a number field on the account
record
3. Which field type can be used as an external ID?
Choose 3:
1
,A. Text field
B. Email field
C. URL field
D. Number field
E. Formula field - ANSWER A. Text field
B. Email field
D. Number field
For each object that can have custom fields you can set up to three custom text, number, or
email fields as external IDs. An external ID field contains record identifiers from a system
outside of Salesforce
Source: https://help.salesforce.com/apex/HTViewHelpDoc?
id=custom_field_attributes.htm&language=en
4. Which schedule type can be defined for a product? Choose 2:
A. Revenue
B. Production
C. Quantity
D. Forecast - ANSWER A. Revenue
C. Quantity
5. Which user is listed in the case history related list for case changes made for assignment
and escalation rules?
A. The owner of the case when the rule was triggered
2
,B. The default case owner specified in the assignment or escalation rule
C. The user who created the assignment or escalation rule
D. The automated case user specified in the support settings - ANSWER D. The auto-
mated case user specified in the support settings
6. What can be transferred from one user to another user during a mass transfer of account
records?
Choose 3 answers:
A. Open activities
B. Closed activities
C. Open cases
D. Related custom object records
E. Closed cases - ANSWER A. Open Activities
C. Open Cases
E. Closed Cases
7. A sales user at Universal Containers has updated the opportunity stage for an opportunity
in the pipeline.
What may be updated as a result of the status change?
Choose 2 answers
A. Sales quota
B. Amount rating
C. Forecast category
D. Probability - ANSWER C. Forecast Category
D. Probability
3
, 8. What task can a delegated administrator perform?
Choose 3 answers:
A. Manage users within specified roles
B. Create new user profiles
C. Reset passwords for all users
D. Log in as a user who has granted login access
E. Manage specified custom objects - ANSWER A. Manage users within specified roles
D. Log in as a user who has granted login access
E. Manage specified custom objects
9. Which data can be highlighted in a report using
conditional highlighting?
Choose 3 answers:
A. Grand totals
B. Summarized totals
C. Data fields
E. Grouped by field names
F. Summary formula - ANSWER A. Grand Totals
B. Summarized totals
C. Data fields
10. A user received an error message when attempting to log into Salesforce. What is the
first step the Salesforce administrator would take to troubleshoot the problem?
A. Reset the password
B. Unlock the user
4
Universal Containers need to understand how their peers have successfully managed other
opportunities with comparable products, competing against the same competitors. Which
feature should a system administrator use to facilitate them? Choose 2 answers
A. Big deal alerts
B. Chatter groups
C. Similar opportunities
D. Opportunity update reminders - ANSWER B. Chatter groups
C. Similar
opportunities
2 .A system administrator has created a formula field on a lead object to calculate a number.
How can the numerical value be mapped to the account record upon lead conversion?
A. The lead formula field value can be mapped to a number field on the account record
B. The lead formula field value can be mapped to a roll-up summary field on the account rec-
ord
C. The lead formula field value can be mapped to a formula field on the account record
D. The lead formula field value can be mapped to a standard field on the account record -
ANSWER A. The lead formula field value can be mapped to a number field on the account
record
3. Which field type can be used as an external ID?
Choose 3:
1
,A. Text field
B. Email field
C. URL field
D. Number field
E. Formula field - ANSWER A. Text field
B. Email field
D. Number field
For each object that can have custom fields you can set up to three custom text, number, or
email fields as external IDs. An external ID field contains record identifiers from a system
outside of Salesforce
Source: https://help.salesforce.com/apex/HTViewHelpDoc?
id=custom_field_attributes.htm&language=en
4. Which schedule type can be defined for a product? Choose 2:
A. Revenue
B. Production
C. Quantity
D. Forecast - ANSWER A. Revenue
C. Quantity
5. Which user is listed in the case history related list for case changes made for assignment
and escalation rules?
A. The owner of the case when the rule was triggered
2
,B. The default case owner specified in the assignment or escalation rule
C. The user who created the assignment or escalation rule
D. The automated case user specified in the support settings - ANSWER D. The auto-
mated case user specified in the support settings
6. What can be transferred from one user to another user during a mass transfer of account
records?
Choose 3 answers:
A. Open activities
B. Closed activities
C. Open cases
D. Related custom object records
E. Closed cases - ANSWER A. Open Activities
C. Open Cases
E. Closed Cases
7. A sales user at Universal Containers has updated the opportunity stage for an opportunity
in the pipeline.
What may be updated as a result of the status change?
Choose 2 answers
A. Sales quota
B. Amount rating
C. Forecast category
D. Probability - ANSWER C. Forecast Category
D. Probability
3
, 8. What task can a delegated administrator perform?
Choose 3 answers:
A. Manage users within specified roles
B. Create new user profiles
C. Reset passwords for all users
D. Log in as a user who has granted login access
E. Manage specified custom objects - ANSWER A. Manage users within specified roles
D. Log in as a user who has granted login access
E. Manage specified custom objects
9. Which data can be highlighted in a report using
conditional highlighting?
Choose 3 answers:
A. Grand totals
B. Summarized totals
C. Data fields
E. Grouped by field names
F. Summary formula - ANSWER A. Grand Totals
B. Summarized totals
C. Data fields
10. A user received an error message when attempting to log into Salesforce. What is the
first step the Salesforce administrator would take to troubleshoot the problem?
A. Reset the password
B. Unlock the user
4
