KINN'S MEDICAL ASSISTANT
CHAPTER 9 SCHEDULING
APPOINTMENTS AND PATIENT
PROCESSING EXAM
Amenity - Correct Answers -Something conducive to comfort, convenience, or
enjoyment.
Automatic Call Routing - Correct Answers -A software system that answers phones
automatically and routes calls to staff after the caller responds to prompts; also used to
call a large number of patients to remind them of appointments or make
announcements.
Demographics - Correct Answers -Statistical data of a population. In healthcare this
includes patient name, address, date of birth, employment, and other details.
Disruption - Correct Answers -An unexpected event that throws a plan into disorder; an
interruption that prevents a system or process from continuing as usual or as expected.
Established Patients - Correct Answers -Patients who are returning to the office who
have previously been seen by the provider.
Expediency - Correct Answers -A means of achieving a particular end, as in a situation
requiring haste or caution.
Follow-Up Appointment - Correct Answers -An appointment type used when a patient
needs to see the provider after a condition should have been resolved or to monitor an
ongoing condition, such as hypertension. Also known as a recheck appointment.
Harmonious - Correct Answers -Marked by accord in sentiment or action; having the
parts agreeably related.
Preauthorization - Correct Answers -A process required by some insurance carriers in
which the provider obtains permission to perform certain procedures or services or
refers a patient to a specialist.
Precertification - Correct Answers -A process required by some insurance carriers in
which the provider must prove medical necessity before performing a procedure.
CHAPTER 9 SCHEDULING
APPOINTMENTS AND PATIENT
PROCESSING EXAM
Amenity - Correct Answers -Something conducive to comfort, convenience, or
enjoyment.
Automatic Call Routing - Correct Answers -A software system that answers phones
automatically and routes calls to staff after the caller responds to prompts; also used to
call a large number of patients to remind them of appointments or make
announcements.
Demographics - Correct Answers -Statistical data of a population. In healthcare this
includes patient name, address, date of birth, employment, and other details.
Disruption - Correct Answers -An unexpected event that throws a plan into disorder; an
interruption that prevents a system or process from continuing as usual or as expected.
Established Patients - Correct Answers -Patients who are returning to the office who
have previously been seen by the provider.
Expediency - Correct Answers -A means of achieving a particular end, as in a situation
requiring haste or caution.
Follow-Up Appointment - Correct Answers -An appointment type used when a patient
needs to see the provider after a condition should have been resolved or to monitor an
ongoing condition, such as hypertension. Also known as a recheck appointment.
Harmonious - Correct Answers -Marked by accord in sentiment or action; having the
parts agreeably related.
Preauthorization - Correct Answers -A process required by some insurance carriers in
which the provider obtains permission to perform certain procedures or services or
refers a patient to a specialist.
Precertification - Correct Answers -A process required by some insurance carriers in
which the provider must prove medical necessity before performing a procedure.
