KINN'S MEDICAL ASSISTANT
CHAPTER 10 EXAM QUESTIONS &
ANSWERS
Answering service - Correct Answers -A business that receives and answers telephone
calls for the healthcare facility when it is closed.
Authorized agent - Correct Answers -A person who has documentation that he or she
can accept a shipment for another individual.
crash cart - Correct Answers -Emergency medications and equipment (e.g. oxygen, IVs,
and airway supplies) stored in a cart, ready for an emergency.
e-prescribing - Correct Answers -The ability of the provider to electronically send a
prescription directly to the pharmacy.
inventory - Correct Answers -The stored medical and administrative supplies that are
used in the medical office. It is also the process of counting the supplies in stock.
discrepancies - Correct Answers -A lack of similarity between what is stated and what is
found; for instance, when what is stated on a packaging slip is different than what is
found in the box.
disinfected - Correct Answers -The state of having destroyed or rendered pathogenic
organisms inactive; does not include spores, tuberculosis bacilli, and certain viruses.
invoices - Correct Answers -Billing statements that list the amount owed for goods or
services purchased.
quality control - Correct Answers -Manufactured samples with known values used to
see if a test method is reliable by consistently producing accurate and precise results.
termination letters - Correct Answers -Documents sent to patients explaining that the
provider is ending the patient-physician relationship and the patients need to see other
providers.
CHAPTER 10 EXAM QUESTIONS &
ANSWERS
Answering service - Correct Answers -A business that receives and answers telephone
calls for the healthcare facility when it is closed.
Authorized agent - Correct Answers -A person who has documentation that he or she
can accept a shipment for another individual.
crash cart - Correct Answers -Emergency medications and equipment (e.g. oxygen, IVs,
and airway supplies) stored in a cart, ready for an emergency.
e-prescribing - Correct Answers -The ability of the provider to electronically send a
prescription directly to the pharmacy.
inventory - Correct Answers -The stored medical and administrative supplies that are
used in the medical office. It is also the process of counting the supplies in stock.
discrepancies - Correct Answers -A lack of similarity between what is stated and what is
found; for instance, when what is stated on a packaging slip is different than what is
found in the box.
disinfected - Correct Answers -The state of having destroyed or rendered pathogenic
organisms inactive; does not include spores, tuberculosis bacilli, and certain viruses.
invoices - Correct Answers -Billing statements that list the amount owed for goods or
services purchased.
quality control - Correct Answers -Manufactured samples with known values used to
see if a test method is reliable by consistently producing accurate and precise results.
termination letters - Correct Answers -Documents sent to patients explaining that the
provider is ending the patient-physician relationship and the patients need to see other
providers.
