CHAPTER 1 PRACTICE TEST
Medical Assistants play a vital role in the healthcare team and are expected to display
such ___________ as dependability, respectful patient care, empathy, initiative, positive
attitude, and teamwork. - Correct Answers -professional behaviors
Learning styles are determined by your individual method of __________, or examining,
new material and the way you process it or make it your own. - Correct Answers -
perceiving
_________ can evaluate conflicting information and make a decision to act based on
their knowledge and willingness to be open minded about all possibilities. - Correct
Answers -Critical thinkers
Learning _____________ are the ways that you like to learn and that have proven
successful in the past. - Correct Answers -styles
Problem solving and _________ management techniques are keys to your success. -
Correct Answers -conflict
The first step to reaching a solution to a problem or conflict is to identify the
____________. - Correct Answers -problem
OR
central issue
Creating a/an ____________ can be an effective way to represent the main idea of the
topic and its important details with a figure or picture. - Correct Answers -mind map
The way an individual perceives and processes information to learn new material -
Correct Answers -Learning Style
AMT (American Medical Technologists) - Correct Answers -Certifies phlebotomists,
phlebotomy technicians, and clinical laboratory phlebotomists
CCBMA- California Certifying Board for Medical Assistants - Correct Answers -The best
organization for getting your MA certification.
WASC - Correct Answers -Western Association of Schools & Colleges