KINNS MEDICAL ASSISTANT FINAL EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026
self-esteem - Answers In Maslow's hierarchy of needs, the fourth level relates to which of the
following?
Sender - Answers In the linear communication model, which of the following encodes the message?
- Answers The principal message you will give an American patient if you avoid eye contact while
communicating is that you
self-actualization - Answers The stage in Maslow's hierarchy of needs in which we maximize our
potential is
Feedback - Answers Verbal expressions or body language, such as a nod of understanding, are called
Do not react negatively toward others. - Answers What is the first step in avoiding prejudice when
dealing with individuals?
How have you been getting along? - Answers Which of the following is an example of an open-ended
question?
Providing unwarranted assurance - Answers Which of the following is the most common
communication error in patient care?
Certificate of Mailing - Answers If proof of mailing is needed, the medical assistant might ask the post
office for
Registered - Answers Which type of special postal service would you use for a heavy, expensive piece
of medical equipment being returned to the manufacturer for a refund?
In a locked cabinet - Answers For practices that do not use e-prescribing, where should extra
prescription pads be stored?
- Answers What is the main reason for acute back injuries?
- Answers Improved outcomes is part of which of the stages of meaningful use?
True - Answers In Subtitle D of the HITECH Act, the privacy and security concerns related to the
electronic submission of health information are addressed.
Erase or use a correction fluid. - Answers In a paper record, which of the following is never an
acceptable method of correction to a handwritten entry?
less - Answers In most cases, does the electronic health record system require more or less storage
space than a paper filing system?
- Answers Information contained in an electronic health record usually can be accessed from several
different physical places.
- Answers Information picked up bit by bit is said to be ____
necessary - Answers Information that is gained by questioning the patient or that is taken from a
form is called ________________ information
- Answers Match the EHR acronym with all the appropriate definitions. (Select all that apply.)
- Answers Many healthcare facilities now use voice recognition software for transcription. The
system can be used to dictate which types of reports?
true - Answers Less storage space is needed for EHR systems.
- Answers Which of the following is NOT part of critical thinking?
Place documentation in the patient health record and appointment schedule - Answers For legal
purposes, what needs to occur when a patient fails to keep an appointment?
- Answers Which type of scheduling is an attempt to create short-term flexibility within each hour?
Open office hours - Answers Which type of scheduling system is often used in an urgent care setting?
try to set the appointments for the same day of the week at the same time. - Answers When patients
need a series of appointments, it is best to
an oral or written order for the procedure from the physician. - Answers The first prerequisite for
scheduling an outpatient admission or procedure is
MRI, CT scans, and bloodwork - Answers Which types of outpatient procedures might be scheduled
by the physician's office?
give them the name of one or more alternative physicians - Answers When informing patients that
you must postpone their appointments because of the absence of the physician, it is good practice to
allows flexibility to accommodate the unpredictable. - Answers The principal advantage of using the
wave method when designing the scheduling process is that it
give them the last appointment of the day. - Answers An effective way to deal with patients who are
always late for appointments is to
self-esteem - Answers In Maslow's hierarchy of needs, the fourth level relates to which of the
following?
Sender - Answers In the linear communication model, which of the following encodes the message?
- Answers The principal message you will give an American patient if you avoid eye contact while
communicating is that you
self-actualization - Answers The stage in Maslow's hierarchy of needs in which we maximize our
potential is
Feedback - Answers Verbal expressions or body language, such as a nod of understanding, are called
Do not react negatively toward others. - Answers What is the first step in avoiding prejudice when
dealing with individuals?
How have you been getting along? - Answers Which of the following is an example of an open-ended
question?
Providing unwarranted assurance - Answers Which of the following is the most common
communication error in patient care?
Certificate of Mailing - Answers If proof of mailing is needed, the medical assistant might ask the post
office for
Registered - Answers Which type of special postal service would you use for a heavy, expensive piece
of medical equipment being returned to the manufacturer for a refund?
In a locked cabinet - Answers For practices that do not use e-prescribing, where should extra
prescription pads be stored?
- Answers What is the main reason for acute back injuries?
- Answers Improved outcomes is part of which of the stages of meaningful use?
True - Answers In Subtitle D of the HITECH Act, the privacy and security concerns related to the
electronic submission of health information are addressed.
Erase or use a correction fluid. - Answers In a paper record, which of the following is never an
acceptable method of correction to a handwritten entry?
less - Answers In most cases, does the electronic health record system require more or less storage
space than a paper filing system?
- Answers Information contained in an electronic health record usually can be accessed from several
different physical places.
- Answers Information picked up bit by bit is said to be ____
necessary - Answers Information that is gained by questioning the patient or that is taken from a
form is called ________________ information
- Answers Match the EHR acronym with all the appropriate definitions. (Select all that apply.)
- Answers Many healthcare facilities now use voice recognition software for transcription. The
system can be used to dictate which types of reports?
true - Answers Less storage space is needed for EHR systems.
- Answers Which of the following is NOT part of critical thinking?
Place documentation in the patient health record and appointment schedule - Answers For legal
purposes, what needs to occur when a patient fails to keep an appointment?
- Answers Which type of scheduling is an attempt to create short-term flexibility within each hour?
Open office hours - Answers Which type of scheduling system is often used in an urgent care setting?
try to set the appointments for the same day of the week at the same time. - Answers When patients
need a series of appointments, it is best to
an oral or written order for the procedure from the physician. - Answers The first prerequisite for
scheduling an outpatient admission or procedure is
MRI, CT scans, and bloodwork - Answers Which types of outpatient procedures might be scheduled
by the physician's office?
give them the name of one or more alternative physicians - Answers When informing patients that
you must postpone their appointments because of the absence of the physician, it is good practice to
allows flexibility to accommodate the unpredictable. - Answers The principal advantage of using the
wave method when designing the scheduling process is that it
give them the last appointment of the day. - Answers An effective way to deal with patients who are
always late for appointments is to
