Little Caesars ACE Exam Questions
and Answers5
What does ACE stand for? - ANSWERS-Awesome Customer Experience
What is the HNR Promise? - ANSWERS-Serve Every Customer with a smile and a Perfect pizza in
less than 30 seconds every time!
What are the priority guidelines? - ANSWERS-1.) Serving the Customer
2.)Complete station responsibilities
3.)Helping those who are serving the customers
4.)Prepping and Re-Stocking
5.)Detailed Cleaning
What is the Remedy Process? - ANSWERS-1.) Listen
2.) Apologize
3.)Decide on a remedy
4.)Take Action
5.)Follow-Up
Describe "Listen" in the Remedy Process: - ANSWERS-. Stop what you're doing and give the
customer your full attention.
. Identify the nature of their complaint or problem.
. Don't take anything personally or get defensive
, Describe "Apologize" in the Remedy Process: - ANSWERS-. Apologize sincerely while restating
the customer's concerns.
. Never Deny the problem or make excuses.
. Our goal is to make sure the customer knows that we value them.
. They are important.
Describe "Decide on a Remedy" in the Remedy Process: - ANSWERS-. Involve the customer in
the decisions.
. Satisfy the customer- fast and with no reservation.
. If possible, give them more than they ask for exceed their expectations.
Describe "Take Action" in the Remedy Process: - ANSWERS-. Explain ton the customer what you
are going to do to remedy the problem.
. Implement the remedy immediately or record it in the Customer Satisfaction Log, if the
remedy is to be preformed on the next visit.
. Apologize again and thank the customer for bringing the issue to your attention.
. If necessary, involve the manager.
Describe "Follow-Up" in the Remedy Process: - ANSWERS-. Make sure that the remedy has
satisfied the customer before they leave.
. Whenever possible, also follow up by phone to ensure the customer is completely satisfied.
What are the Seven Steps for Awesome Customer Experience? - ANSWERS-1.) Customer Focus
2.) Greet the Customer
3.) Kids-Kids-KIDS
4.) Make Me (Customer) Feel Important
5.) Ring-Up and Sugestive Selling
6.) Honor the HNR Promise
and Answers5
What does ACE stand for? - ANSWERS-Awesome Customer Experience
What is the HNR Promise? - ANSWERS-Serve Every Customer with a smile and a Perfect pizza in
less than 30 seconds every time!
What are the priority guidelines? - ANSWERS-1.) Serving the Customer
2.)Complete station responsibilities
3.)Helping those who are serving the customers
4.)Prepping and Re-Stocking
5.)Detailed Cleaning
What is the Remedy Process? - ANSWERS-1.) Listen
2.) Apologize
3.)Decide on a remedy
4.)Take Action
5.)Follow-Up
Describe "Listen" in the Remedy Process: - ANSWERS-. Stop what you're doing and give the
customer your full attention.
. Identify the nature of their complaint or problem.
. Don't take anything personally or get defensive
, Describe "Apologize" in the Remedy Process: - ANSWERS-. Apologize sincerely while restating
the customer's concerns.
. Never Deny the problem or make excuses.
. Our goal is to make sure the customer knows that we value them.
. They are important.
Describe "Decide on a Remedy" in the Remedy Process: - ANSWERS-. Involve the customer in
the decisions.
. Satisfy the customer- fast and with no reservation.
. If possible, give them more than they ask for exceed their expectations.
Describe "Take Action" in the Remedy Process: - ANSWERS-. Explain ton the customer what you
are going to do to remedy the problem.
. Implement the remedy immediately or record it in the Customer Satisfaction Log, if the
remedy is to be preformed on the next visit.
. Apologize again and thank the customer for bringing the issue to your attention.
. If necessary, involve the manager.
Describe "Follow-Up" in the Remedy Process: - ANSWERS-. Make sure that the remedy has
satisfied the customer before they leave.
. Whenever possible, also follow up by phone to ensure the customer is completely satisfied.
What are the Seven Steps for Awesome Customer Experience? - ANSWERS-1.) Customer Focus
2.) Greet the Customer
3.) Kids-Kids-KIDS
4.) Make Me (Customer) Feel Important
5.) Ring-Up and Sugestive Selling
6.) Honor the HNR Promise
