HSA6115 Exam 1 UPDATED ACTUAL Questions and CORRECT
Answers
Healthcare organization - A corporation providing services of multiple patient care teams supporting
care providers with providing clinical, logistic, and strategic services
- Purpose that is contained in mission statements
Mission Statement - Describes the purpose of an organization
- Typically developed by leadership and approved by the board
- Patient care is the central purpose of any healthcare organization ("Excellent
care to each and every patient")
- First stopping point when learning about the organization
Population Health -HCO's expanded mission
- Growing focus of HCO missions
- Value based care
WHO Definition of Health - A state of complete physical, mental, and social well being and not merely
the absence of disease or infirmity
-Focus on needs that go beyond healthcare, like housing, social support,
transportation
Excellence in Patient Care -Doing the right thing, at the right time, without error or defect, for the best
possible outcome
- People in the US are against wide accessibility in healthcare because that
means they will have to wait longer to get the proper treatment
Safe Free from accident or error (Medication errors, wrong site surgeries, hospital
acquired infections, falls, accidents)
Effective - Fully and accurately diagnose, treatment improves condition
- Freedom from disease, from pain, recurrence of need, residual disability
, Patient Centered - Care decisions involve desires of the patient and family
- Patient surveys for satisfaction with care (one of the only ways to measure
how effective patient centered care is)
Timely - Without avoidable delays
- Delays for care, waiting times, length of stay
Efficient - At minimum cost
- Cost per episode, annual cost of care for a population
Equitable - All of the other aims achieved regardless of race, gender, religion
- Discrepancies in outcomes and disparities between population groups
Benchmarking - The ideal, best practice that HCOs aim to operate at
- They adopt best practices of competitors
- Don't need to reinvent the wheel, there is most likely another HCO that has a
best practice
- Comparing apples to apples
- Proven processes, documented results
Modern Healthcare - Complex
- Enormously successful
- Expensive
Not for Profit Hospital - Doesn't distribute revenue to shareholders
- Owned by the communities they serve
- Take their profits back into the organization (how they buy new technology)
- Almost always a team sport
Teams in Healthcare - Individuals comprise teams
- Excellent HCOs select individuals based solely on the skills they bring to the
team while respecting the need to support the development of
underrepresented groups
Interprofessional (Clinical) Teams - Assess and diagnose (Dx, critical first step)
- Provide and coordinate treatment (Tx)
- Effectiveness depends on accurate diagnosis
- Monitor and adjust Tx as needed
Clinical Support Teams - Support frontline caregivers
-Specialized clinical services
- Labs, pharmacy, anesthesia, imaging, surgery, rehabilitation therapy
- Safe and effective services provided as ordered by an LIP
- Professional certifications and training
Admin, Finance, Logistics, Strategic Teams - The backbone, operational component
- Support resource needs of the HCO
- Ensuring appropriate supplies are in stock, ensuring food is safe to eat,
ensuring the rooms and beds are clean for patients
- Human resources, IT, facilities, supplies materials management, finance
- Ensure timely, efficient, equitable care
- Leadership of the HCO
- Maintaining a qualified workforce (#1 job)
- Long term planning
- Stakeholder engagement
Answers
Healthcare organization - A corporation providing services of multiple patient care teams supporting
care providers with providing clinical, logistic, and strategic services
- Purpose that is contained in mission statements
Mission Statement - Describes the purpose of an organization
- Typically developed by leadership and approved by the board
- Patient care is the central purpose of any healthcare organization ("Excellent
care to each and every patient")
- First stopping point when learning about the organization
Population Health -HCO's expanded mission
- Growing focus of HCO missions
- Value based care
WHO Definition of Health - A state of complete physical, mental, and social well being and not merely
the absence of disease or infirmity
-Focus on needs that go beyond healthcare, like housing, social support,
transportation
Excellence in Patient Care -Doing the right thing, at the right time, without error or defect, for the best
possible outcome
- People in the US are against wide accessibility in healthcare because that
means they will have to wait longer to get the proper treatment
Safe Free from accident or error (Medication errors, wrong site surgeries, hospital
acquired infections, falls, accidents)
Effective - Fully and accurately diagnose, treatment improves condition
- Freedom from disease, from pain, recurrence of need, residual disability
, Patient Centered - Care decisions involve desires of the patient and family
- Patient surveys for satisfaction with care (one of the only ways to measure
how effective patient centered care is)
Timely - Without avoidable delays
- Delays for care, waiting times, length of stay
Efficient - At minimum cost
- Cost per episode, annual cost of care for a population
Equitable - All of the other aims achieved regardless of race, gender, religion
- Discrepancies in outcomes and disparities between population groups
Benchmarking - The ideal, best practice that HCOs aim to operate at
- They adopt best practices of competitors
- Don't need to reinvent the wheel, there is most likely another HCO that has a
best practice
- Comparing apples to apples
- Proven processes, documented results
Modern Healthcare - Complex
- Enormously successful
- Expensive
Not for Profit Hospital - Doesn't distribute revenue to shareholders
- Owned by the communities they serve
- Take their profits back into the organization (how they buy new technology)
- Almost always a team sport
Teams in Healthcare - Individuals comprise teams
- Excellent HCOs select individuals based solely on the skills they bring to the
team while respecting the need to support the development of
underrepresented groups
Interprofessional (Clinical) Teams - Assess and diagnose (Dx, critical first step)
- Provide and coordinate treatment (Tx)
- Effectiveness depends on accurate diagnosis
- Monitor and adjust Tx as needed
Clinical Support Teams - Support frontline caregivers
-Specialized clinical services
- Labs, pharmacy, anesthesia, imaging, surgery, rehabilitation therapy
- Safe and effective services provided as ordered by an LIP
- Professional certifications and training
Admin, Finance, Logistics, Strategic Teams - The backbone, operational component
- Support resource needs of the HCO
- Ensuring appropriate supplies are in stock, ensuring food is safe to eat,
ensuring the rooms and beds are clean for patients
- Human resources, IT, facilities, supplies materials management, finance
- Ensure timely, efficient, equitable care
- Leadership of the HCO
- Maintaining a qualified workforce (#1 job)
- Long term planning
- Stakeholder engagement
