IAED ETC EXAM NEWEST 2026 ACTUAL EXAM TEST BANK AND
A STUDY GUIDE| COMPLETE REAL EXAM QUESTIONS AND
CORRECT VERIFIED ANSWERS/ GRADED A+| IAED EMERGENCY
TELECOMMUNICATOR CERTIFICATION EXAM PREP 2026
(BRAND NEW!!)
Wireless Internet devices connect to the Internet using:
A. Fiber- optic cables
B. wi-Fi
C. copper wires
D. operators - CORRECT ANSWER ✔✔- B. wi-Fi
Cell phone networks are divided into specific areas called cells, each with its own:
A. Internet server
B. Antenna
C. Cell phone company/provider
D.Wi-Fi router - CORRECT ANSWER ✔✔- B. antenna
Prior to the development of emergency number technology, either the caller or
the operator had to try to figure out which agency or department emergency calls
should go to, based on the callers location.
A. True
B. False - CORRECT ANSWER ✔✔- A. True
Pg. 1
,What does the acronym TDD stand for?
A.Telecommunication device for the death
B. Telecommunicator dial-up dispatch
C. text to dispatch data
D. total disaster danger - CORRECT ANSWER ✔✔- A. Telecommunication device
for death
what does the acronym VoIP stand for?
A. Victim of a internal prejudice
B. Video over immobile phones
C.Value of information privacy
D.Voice over Internet protocol - CORRECT ANSWER ✔✔- D.Voice over Internet
protocol
The technology that allows and ETC to take an automatic number identification
number and "dip" it into an address database is called:
A. ALI (automatic location identification)
B. ALI (accurate location identification)
C. ELI(every location identified)
D. ELI (emergency location identified) - CORRECT ANSWER ✔✔- A. ALI (automatic
location identification)
what does the acronym CAD stand for?
A.Caller advisement documentation
B. Communications after disaster
Pg. 2
,C. Computer animated device
D. Computer aided dispatch - CORRECT ANSWER ✔✔- D. Computer aided dispatch
The total number of emergency calls has increased dramatically due to wireless
technology.
A. True
B. False - CORRECT ANSWER ✔✔- A. True
In the context of the communication process, the "medium" is:
A. The volume that is not too loud and not soft
B. The center of the message
C. The message
D. How the message is conveyed - CORRECT ANSWER ✔✔- D. How the message is
conveyed
In the context of the communication process, "noise" can occur when you're
thinking about something else and essentially blocking out most of or all of the
incoming message.
A. True
B. False - CORRECT ANSWER ✔✔- A. True
Diction refers to:
A. The choice of words and phrases to use to communicate
B. The speed at which we talk
C. producing the sound of speech including articulation and intonation
Pg. 3
, D. The high and low notes produced during speech - CORRECT ANSWER ✔✔- A.
The choice of words and phrases used to communicate
it is good practice for ETCs to try to impress callers by using specialized language.
A. true
B. False - CORRECT ANSWER ✔✔- B. False
Active listening requires to ETC's to tune our distractions and focus on the callers
message.
A. True
B. False - CORRECT ANSWER ✔✔- A. True
ETCs are morally, and in many cases legally, obligated to:
A. work overtime
B. always stay on the line with the caller until the responders arrive
C. ensure confidentiality of intimate/sensitive information about the
caller/patient/victim
D. Inform the news media when a significant incident has been reported by a
caller. - CORRECT ANSWER ✔✔- C. ensure confidentiality of intimate/sensitive
information about the color/patient/victim
Explaining to the caller what is happening and why should be avoided because it
waste valuable time and increases response times.
A. true
B. false - CORRECT ANSWER ✔✔- b. false
Pg. 4
A STUDY GUIDE| COMPLETE REAL EXAM QUESTIONS AND
CORRECT VERIFIED ANSWERS/ GRADED A+| IAED EMERGENCY
TELECOMMUNICATOR CERTIFICATION EXAM PREP 2026
(BRAND NEW!!)
Wireless Internet devices connect to the Internet using:
A. Fiber- optic cables
B. wi-Fi
C. copper wires
D. operators - CORRECT ANSWER ✔✔- B. wi-Fi
Cell phone networks are divided into specific areas called cells, each with its own:
A. Internet server
B. Antenna
C. Cell phone company/provider
D.Wi-Fi router - CORRECT ANSWER ✔✔- B. antenna
Prior to the development of emergency number technology, either the caller or
the operator had to try to figure out which agency or department emergency calls
should go to, based on the callers location.
A. True
B. False - CORRECT ANSWER ✔✔- A. True
Pg. 1
,What does the acronym TDD stand for?
A.Telecommunication device for the death
B. Telecommunicator dial-up dispatch
C. text to dispatch data
D. total disaster danger - CORRECT ANSWER ✔✔- A. Telecommunication device
for death
what does the acronym VoIP stand for?
A. Victim of a internal prejudice
B. Video over immobile phones
C.Value of information privacy
D.Voice over Internet protocol - CORRECT ANSWER ✔✔- D.Voice over Internet
protocol
The technology that allows and ETC to take an automatic number identification
number and "dip" it into an address database is called:
A. ALI (automatic location identification)
B. ALI (accurate location identification)
C. ELI(every location identified)
D. ELI (emergency location identified) - CORRECT ANSWER ✔✔- A. ALI (automatic
location identification)
what does the acronym CAD stand for?
A.Caller advisement documentation
B. Communications after disaster
Pg. 2
,C. Computer animated device
D. Computer aided dispatch - CORRECT ANSWER ✔✔- D. Computer aided dispatch
The total number of emergency calls has increased dramatically due to wireless
technology.
A. True
B. False - CORRECT ANSWER ✔✔- A. True
In the context of the communication process, the "medium" is:
A. The volume that is not too loud and not soft
B. The center of the message
C. The message
D. How the message is conveyed - CORRECT ANSWER ✔✔- D. How the message is
conveyed
In the context of the communication process, "noise" can occur when you're
thinking about something else and essentially blocking out most of or all of the
incoming message.
A. True
B. False - CORRECT ANSWER ✔✔- A. True
Diction refers to:
A. The choice of words and phrases to use to communicate
B. The speed at which we talk
C. producing the sound of speech including articulation and intonation
Pg. 3
, D. The high and low notes produced during speech - CORRECT ANSWER ✔✔- A.
The choice of words and phrases used to communicate
it is good practice for ETCs to try to impress callers by using specialized language.
A. true
B. False - CORRECT ANSWER ✔✔- B. False
Active listening requires to ETC's to tune our distractions and focus on the callers
message.
A. True
B. False - CORRECT ANSWER ✔✔- A. True
ETCs are morally, and in many cases legally, obligated to:
A. work overtime
B. always stay on the line with the caller until the responders arrive
C. ensure confidentiality of intimate/sensitive information about the
caller/patient/victim
D. Inform the news media when a significant incident has been reported by a
caller. - CORRECT ANSWER ✔✔- C. ensure confidentiality of intimate/sensitive
information about the color/patient/victim
Explaining to the caller what is happening and why should be avoided because it
waste valuable time and increases response times.
A. true
B. false - CORRECT ANSWER ✔✔- b. false
Pg. 4
