1|Page
WGU C218 MBA IT Management Capstone 2026-2027 BANK
QUESTIONS WITH DETAILED VERIFIED ANSWERS EXAM
QUESTIONS WILL COME FROM HERE (100% CORRECT
ANSWERS A+ GRADED
1. Which leadership theory posits that effective leadership depends on
the interaction between the leader's style, the followers'
characteristics, and the situational context?
A) Trait Theory
B) Behavioral Theory
C) Contingency Theory
D) Transformational Theory
Answer: C. Contingency Theory asserts that no single leadership style is
universally effective; success is contingent upon matching the leader's
style to the situation and follower readiness, integrating multiple
variables rather than isolating traits or behaviors.
2. In IT governance, what is the primary purpose of aligning IT strategy
with business strategy?
A) To reduce IT operational costs
B) To ensure IT investments drive business value
C) To standardize software development methodologies
,2|Page
D) To comply with all international data privacy laws
Answer: B. The fundamental goal of IT-business alignment is to ensure
that all technology initiatives, resources, and investments are directed
toward achieving overarching business goals, maximizing return on
investment and competitive advantage.
3. A Chief Information Officer (CIO) is evaluating a cloud migration
strategy where the company re-architects its legacy applications to be
cloud-native using microservices. Which cloud migration strategy is
this?
A) Rehosting (Lift and Shift)
B) Replatforming (Lift and Reshape)
C) Repurchasing (Drop and Shop)
D) Refactoring (Re-architecting)
Answer: D. Refactoring involves fundamentally altering the
application's architecture to leverage cloud-native features like
serverless computing, containers, and microservices, typically driven by
a need to add features, scale, or performance that are hard to achieve
in the legacy environment.
4. What does the 'People, Process, and Technology' framework
primarily address in IT management?
A) The three phases of project management
B) The elements required for successful organizational change
C) The components of a network security architecture
,3|Page
D) The stages of the ITIL service lifecycle
Answer: B. This framework emphasizes that successful IT-enabled
change requires a holistic approach where people are prepared and
willing to adopt change, processes are redefined to support the new
state, and the technology functions correctly and is integrated into
workflows.
5. Under the Resource-Based View (RBV) of the firm, which
characteristic must a resource possess to provide a sustainable
competitive advantage?
A) It is readily available on the open market
B) It is non-substitutable and difficult to imitate
C) It provides short-term cost reductions
D) It is supported by a single department
Answer: B. The RBV's VRIO framework states that for a resource to be a
source of sustained competitive advantage, it must be Valuable, Rare,
and must be Inimitable (costly to imitate) and the firm must be
Organized to capture value. Non-substitutability reinforces inimitability,
preventing rivals from replicating the benefit with an alternative
resource.
6. Which project management methodology is characterized by fixed-
time iterations, adaptive planning, and a prioritized product backlog?
A) Waterfall
B) PRINCE2
, 4|Page
C) Agile (Scrum)
D) Critical Path Method
Answer: C. Scrum, a subset of Agile, uses fixed-length iterations called
Sprints, daily stand-ups, and a Product Backlog managed by a Product
Owner. This allows for adaptive planning and iterative delivery of value
in response to changing requirements.
7. A financial services firm experiences a data breach. Post-incident
analysis reveals the breach was caused by an employee clicking a
phishing link. According to the McCumber Cube for information
security, which dimension was the primary target of the attack?
A) Technology
B) Policy and Practice
C) People
D) Network Infrastructure
Answer: C. The McCumber Cube extends the CIA triad across three
dimensions: Information States (transmission, storage, processing),
Critical Information Characteristics (confidentiality, integrity,
availability), and Security Measures (technology, policy and practice,
people). A phishing attack exploits human vulnerability, making the
'People' security measure dimension the primary attack vector.
8. An organization's IT department measures the average time to
restore a failed service over a 24-hour period. Which IT service
management metric is being assessed?
A) Mean Time Between Failures (MTBF)
WGU C218 MBA IT Management Capstone 2026-2027 BANK
QUESTIONS WITH DETAILED VERIFIED ANSWERS EXAM
QUESTIONS WILL COME FROM HERE (100% CORRECT
ANSWERS A+ GRADED
1. Which leadership theory posits that effective leadership depends on
the interaction between the leader's style, the followers'
characteristics, and the situational context?
A) Trait Theory
B) Behavioral Theory
C) Contingency Theory
D) Transformational Theory
Answer: C. Contingency Theory asserts that no single leadership style is
universally effective; success is contingent upon matching the leader's
style to the situation and follower readiness, integrating multiple
variables rather than isolating traits or behaviors.
2. In IT governance, what is the primary purpose of aligning IT strategy
with business strategy?
A) To reduce IT operational costs
B) To ensure IT investments drive business value
C) To standardize software development methodologies
,2|Page
D) To comply with all international data privacy laws
Answer: B. The fundamental goal of IT-business alignment is to ensure
that all technology initiatives, resources, and investments are directed
toward achieving overarching business goals, maximizing return on
investment and competitive advantage.
3. A Chief Information Officer (CIO) is evaluating a cloud migration
strategy where the company re-architects its legacy applications to be
cloud-native using microservices. Which cloud migration strategy is
this?
A) Rehosting (Lift and Shift)
B) Replatforming (Lift and Reshape)
C) Repurchasing (Drop and Shop)
D) Refactoring (Re-architecting)
Answer: D. Refactoring involves fundamentally altering the
application's architecture to leverage cloud-native features like
serverless computing, containers, and microservices, typically driven by
a need to add features, scale, or performance that are hard to achieve
in the legacy environment.
4. What does the 'People, Process, and Technology' framework
primarily address in IT management?
A) The three phases of project management
B) The elements required for successful organizational change
C) The components of a network security architecture
,3|Page
D) The stages of the ITIL service lifecycle
Answer: B. This framework emphasizes that successful IT-enabled
change requires a holistic approach where people are prepared and
willing to adopt change, processes are redefined to support the new
state, and the technology functions correctly and is integrated into
workflows.
5. Under the Resource-Based View (RBV) of the firm, which
characteristic must a resource possess to provide a sustainable
competitive advantage?
A) It is readily available on the open market
B) It is non-substitutable and difficult to imitate
C) It provides short-term cost reductions
D) It is supported by a single department
Answer: B. The RBV's VRIO framework states that for a resource to be a
source of sustained competitive advantage, it must be Valuable, Rare,
and must be Inimitable (costly to imitate) and the firm must be
Organized to capture value. Non-substitutability reinforces inimitability,
preventing rivals from replicating the benefit with an alternative
resource.
6. Which project management methodology is characterized by fixed-
time iterations, adaptive planning, and a prioritized product backlog?
A) Waterfall
B) PRINCE2
, 4|Page
C) Agile (Scrum)
D) Critical Path Method
Answer: C. Scrum, a subset of Agile, uses fixed-length iterations called
Sprints, daily stand-ups, and a Product Backlog managed by a Product
Owner. This allows for adaptive planning and iterative delivery of value
in response to changing requirements.
7. A financial services firm experiences a data breach. Post-incident
analysis reveals the breach was caused by an employee clicking a
phishing link. According to the McCumber Cube for information
security, which dimension was the primary target of the attack?
A) Technology
B) Policy and Practice
C) People
D) Network Infrastructure
Answer: C. The McCumber Cube extends the CIA triad across three
dimensions: Information States (transmission, storage, processing),
Critical Information Characteristics (confidentiality, integrity,
availability), and Security Measures (technology, policy and practice,
people). A phishing attack exploits human vulnerability, making the
'People' security measure dimension the primary attack vector.
8. An organization's IT department measures the average time to
restore a failed service over a 24-hour period. Which IT service
management metric is being assessed?
A) Mean Time Between Failures (MTBF)
