Fire and Emergency Service Company
Officer (IFSTA) 6th Ed. (RnH)
QUESTIONS AND VERIFIED CORRECT
ANSWERS GRADED A+ LATEST 100%
GUARANTEED PASS
c. measurable - CORRECT ANSWER-SMART objectives are an important aspect of a company
officer's duty to manage and lead a crew. The "M" in SMART stands for:
a. meaningful
b. manageable
c. measurable
d. methodical
c. delegating - CORRECT ANSWER-Fire and Emergency Services Company Officer contains
French engineer Hanri Floyd's universal functions of management that are still relevant today.
Which of the following is NOT one of these four functions?
a. planning
b. organizing
c. delegating
d. controlling
c. provide incentives for change - CORRECT ANSWER-The four-step method of counseling
employees described in "Fire and Emergency Services Company Officer" includes each of the
following EXCEPT:
,a. describe the current performance
b. describe the desired performance
c. provide incentives for change
d. gain a commitment for change
c. 6 to 18 months - CORRECT ANSWER-Most fire and emergency services organizations have
probationary periods for their new personnel or personnel who have been promoted. These
periods are usually from:
a. 3 to 12 months
b. 6 to 12 months
c. 6 to 18 months
d. 12 to 18 months
c. recognize the conflict and stop the action from happening ± determine what the conflict is
and identify who the participants are ± determine whether or not any department policies,
procedures, rules, or regulations have been violated ± determine the solution based on policy,
experience, and supervisor input ± determine whether the issues should be solved individually
or in a group setting, and when ± implement the conflict resolution plan and set the expectation
± follow up, ensure resolve, and keep your supervisor informed - CORRECT ANSWER-It is best to
resolve conflict between employees as soon as it occurs. In order, follow these steps to conflict
resolution:
a. determine what the conflict is and identify who the participants are ± determine whether or
not any department policies, procedures, rules, or regulations have been violated ± recognize
the conflict and stop the action from happening ± determine the solution based on policy,
experience, and
supervisor input ± determine whether the issues should be solved individually or in a group
setting, and when ± implement the conflict resolution plan and set the expectation ± follow up,
ensure resolve, and keep your supervisor informed
b. recognize the conflict and stop the action from happening ± determine whether or not any
department policies, procedures, rules, or regulations have been violated ± determine what the
conflict is and identify who the
, participants are ± determine whether the issues should be solved individually or in a group
setting, and when ± determine the solution based on policy, experience, and supervisor input ±
implement the conflict resolution plan and set the expectation ± follow up, ensure resolve, and
keep your supervisor informed
c. recognize the conflict and stop the action from happening ± determine what the conflict is
and identify who the participants are ± determine whether or not any department policies,
procedures, rules, or regulations have been violated
± determine the solution based on policy, experience, and supervisor input ± determine
whether the issues should be solved individually or in a group setting, and when ± implement
the conflict resolution plan and set the expectation ± follow up, ensure resolve, and keep your
supervisor informed
d. recognize the conflict and stop the action from happening ± determine whether or not any
department polic
d. preventive action - CORRECT ANSWER-Holding an individual counseling interview to correct
the inappropriate behavior as soon as it is discovered and prevent it from becoming a pattern or
progressing to a more serious offense is:
a. corrective action
b. intervention
c. punitive action
d. preventive action
c. playing - CORRECT ANSWER-There are five general purposes for interpersonal
communication. Of the following, which is NOT one of the five?
a. relating
b. influencing
c. playing
d. informing
Officer (IFSTA) 6th Ed. (RnH)
QUESTIONS AND VERIFIED CORRECT
ANSWERS GRADED A+ LATEST 100%
GUARANTEED PASS
c. measurable - CORRECT ANSWER-SMART objectives are an important aspect of a company
officer's duty to manage and lead a crew. The "M" in SMART stands for:
a. meaningful
b. manageable
c. measurable
d. methodical
c. delegating - CORRECT ANSWER-Fire and Emergency Services Company Officer contains
French engineer Hanri Floyd's universal functions of management that are still relevant today.
Which of the following is NOT one of these four functions?
a. planning
b. organizing
c. delegating
d. controlling
c. provide incentives for change - CORRECT ANSWER-The four-step method of counseling
employees described in "Fire and Emergency Services Company Officer" includes each of the
following EXCEPT:
,a. describe the current performance
b. describe the desired performance
c. provide incentives for change
d. gain a commitment for change
c. 6 to 18 months - CORRECT ANSWER-Most fire and emergency services organizations have
probationary periods for their new personnel or personnel who have been promoted. These
periods are usually from:
a. 3 to 12 months
b. 6 to 12 months
c. 6 to 18 months
d. 12 to 18 months
c. recognize the conflict and stop the action from happening ± determine what the conflict is
and identify who the participants are ± determine whether or not any department policies,
procedures, rules, or regulations have been violated ± determine the solution based on policy,
experience, and supervisor input ± determine whether the issues should be solved individually
or in a group setting, and when ± implement the conflict resolution plan and set the expectation
± follow up, ensure resolve, and keep your supervisor informed - CORRECT ANSWER-It is best to
resolve conflict between employees as soon as it occurs. In order, follow these steps to conflict
resolution:
a. determine what the conflict is and identify who the participants are ± determine whether or
not any department policies, procedures, rules, or regulations have been violated ± recognize
the conflict and stop the action from happening ± determine the solution based on policy,
experience, and
supervisor input ± determine whether the issues should be solved individually or in a group
setting, and when ± implement the conflict resolution plan and set the expectation ± follow up,
ensure resolve, and keep your supervisor informed
b. recognize the conflict and stop the action from happening ± determine whether or not any
department policies, procedures, rules, or regulations have been violated ± determine what the
conflict is and identify who the
, participants are ± determine whether the issues should be solved individually or in a group
setting, and when ± determine the solution based on policy, experience, and supervisor input ±
implement the conflict resolution plan and set the expectation ± follow up, ensure resolve, and
keep your supervisor informed
c. recognize the conflict and stop the action from happening ± determine what the conflict is
and identify who the participants are ± determine whether or not any department policies,
procedures, rules, or regulations have been violated
± determine the solution based on policy, experience, and supervisor input ± determine
whether the issues should be solved individually or in a group setting, and when ± implement
the conflict resolution plan and set the expectation ± follow up, ensure resolve, and keep your
supervisor informed
d. recognize the conflict and stop the action from happening ± determine whether or not any
department polic
d. preventive action - CORRECT ANSWER-Holding an individual counseling interview to correct
the inappropriate behavior as soon as it is discovered and prevent it from becoming a pattern or
progressing to a more serious offense is:
a. corrective action
b. intervention
c. punitive action
d. preventive action
c. playing - CORRECT ANSWER-There are five general purposes for interpersonal
communication. Of the following, which is NOT one of the five?
a. relating
b. influencing
c. playing
d. informing
