MGT 6555 REVIEW QUESTIONS AND
VERIFIED CORRECT ANSWERS
GRADED A+ LATEST 100%
GUARANTEED PASS
Service Processes - CORRECT ANSWER-1) the nature of the output - tend to produce intangible,
perishable outputs
2) the degree of customer contact - high
"More like a service process" - CORRECT ANSWER-- intangible, perishable output
- output cannot be inventoried
- high customer contact
- short response time
- labor intensive
- quality not easily measured
Core Processes - CORRECT ANSWER-A set of activities that delivers value to external customers.
1. Supplier Relationship Process
2. New Service/Product Development Process
3. Order fulfillment Process
4. Customer Relationship Process
, Support Processes - CORRECT ANSWER-Provides vital resources and inputs to the core
processes and is essential to management of the business
Supplier Relationship Process - CORRECT ANSWER-A process that selects the suppliers of
service, materials, and information and facilitates the timely and efficient flow of these items
into the firm
New Service/Product Development Process - CORRECT ANSWER-A process that designs and
develops new services or products from inputs received from external customer specifications
or from the market in general through the customer relationship process
Order Fulfillment Process - CORRECT ANSWER-A process that includes the activities required to
produce and deliver the service or product to the external customer
Customer Relationship Process - CORRECT ANSWER-A process that identifies, attracts, and
builds relationships with external customers, and facilitates the placement of orders by
customers, sometimes referred to as customer relationship management
Operations Strategy - CORRECT ANSWER-The means by which operations implements the firm's
corporate strategy and helps to build a customer-driven firm.
Corporate Strategy - CORRECT ANSWER-Provides an overall direction that serves as the
framework for carrying out all the organization's functions.
Environmental Scanning - CORRECT ANSWER-The process by which managers monitor trends in
the environment (e.g., the industry, the marketplace, and society) for potential opportunities or
threats.
VERIFIED CORRECT ANSWERS
GRADED A+ LATEST 100%
GUARANTEED PASS
Service Processes - CORRECT ANSWER-1) the nature of the output - tend to produce intangible,
perishable outputs
2) the degree of customer contact - high
"More like a service process" - CORRECT ANSWER-- intangible, perishable output
- output cannot be inventoried
- high customer contact
- short response time
- labor intensive
- quality not easily measured
Core Processes - CORRECT ANSWER-A set of activities that delivers value to external customers.
1. Supplier Relationship Process
2. New Service/Product Development Process
3. Order fulfillment Process
4. Customer Relationship Process
, Support Processes - CORRECT ANSWER-Provides vital resources and inputs to the core
processes and is essential to management of the business
Supplier Relationship Process - CORRECT ANSWER-A process that selects the suppliers of
service, materials, and information and facilitates the timely and efficient flow of these items
into the firm
New Service/Product Development Process - CORRECT ANSWER-A process that designs and
develops new services or products from inputs received from external customer specifications
or from the market in general through the customer relationship process
Order Fulfillment Process - CORRECT ANSWER-A process that includes the activities required to
produce and deliver the service or product to the external customer
Customer Relationship Process - CORRECT ANSWER-A process that identifies, attracts, and
builds relationships with external customers, and facilitates the placement of orders by
customers, sometimes referred to as customer relationship management
Operations Strategy - CORRECT ANSWER-The means by which operations implements the firm's
corporate strategy and helps to build a customer-driven firm.
Corporate Strategy - CORRECT ANSWER-Provides an overall direction that serves as the
framework for carrying out all the organization's functions.
Environmental Scanning - CORRECT ANSWER-The process by which managers monitor trends in
the environment (e.g., the industry, the marketplace, and society) for potential opportunities or
threats.
