WGU C720 PA EXAM (Latest Updated
2026/2027) Questions & Answers |
Graded A+ | 100% Assured Pass.
A company that produces motors uses the following check sheet:
Why would the company use this check sheet?
To create a control chart to measure the engine assembly process
To create a flow chart of the engine assembly process
To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram
To develop a Pareto chart identifying the root causes of engine defects - CORRECT
ANSWERTo develop a Pareto chart identifying the root causes of engine defects
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?
Performance
Reliability
Features
Durability - CORRECT ANSWER-Durability
A quality improvement team is trying to illustrate to upper management how a process is
varying over time as measurements are collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers
Cause-and-effect diagrams
,Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts - CORRECT ANSWER-Control charts
Run charts
The CEO of a service company wants to change the strategy of the company from volume
sales to high-quality products.
Which quality tool examines patterns, flow, and causes of variation of data points over time?
Quality function deployment
Cause-and-effect matrix
Students t-test
Statistical process control - CORRECT ANSWER-Statistical process control
A vice president of a major retailer is trying to reduce the wait time for customers in the
checkout line by appropriately opening checkout lines. To do this, the VP needs to know the
relationship and degree of correlation between monthly customer visits and area
population.
Which philosophy should the CEO implement to emphasize quality over volume?
Shewhart's variation reduction
Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function - CORRECT ANSWER-Deming's 14 points
A company sells garage doors through a national retailer and contracts with local installers to
complete the installations. The operations manager is responsible for completing the
installations in a 14-day period after the sale. The company will be penalized financially if it
, fails to achieve these objectives. The operations manager's daily responsibilities include
contacting installers to expedite orders and ensure deadlines are met.
Which tool should be used in this situation?
Pareto chart
Control chart
Scatter plot
Histogram - CORRECT ANSWER-Scatter plot
Which two company practices reflect the guiding principles of Six Sigma?
Choose 2 answers
Which two tools that should be used to measure installer performance?
Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine, and manpower
Gantt chart to measure how much performance has improved
Run charts to chart output around the 14-day central tendency - CORRECT ANSWER-Control
charts to measure the time elapsed to completion
Run charts to chart output around the 14-day central tendency
A company tries to reduce variation in the quality of products it offers.
A company emphasizes the quality of suppliers because the quality of outputs are
determined by the quality of inputs.
2026/2027) Questions & Answers |
Graded A+ | 100% Assured Pass.
A company that produces motors uses the following check sheet:
Why would the company use this check sheet?
To create a control chart to measure the engine assembly process
To create a flow chart of the engine assembly process
To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram
To develop a Pareto chart identifying the root causes of engine defects - CORRECT
ANSWERTo develop a Pareto chart identifying the root causes of engine defects
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?
Performance
Reliability
Features
Durability - CORRECT ANSWER-Durability
A quality improvement team is trying to illustrate to upper management how a process is
varying over time as measurements are collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers
Cause-and-effect diagrams
,Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts - CORRECT ANSWER-Control charts
Run charts
The CEO of a service company wants to change the strategy of the company from volume
sales to high-quality products.
Which quality tool examines patterns, flow, and causes of variation of data points over time?
Quality function deployment
Cause-and-effect matrix
Students t-test
Statistical process control - CORRECT ANSWER-Statistical process control
A vice president of a major retailer is trying to reduce the wait time for customers in the
checkout line by appropriately opening checkout lines. To do this, the VP needs to know the
relationship and degree of correlation between monthly customer visits and area
population.
Which philosophy should the CEO implement to emphasize quality over volume?
Shewhart's variation reduction
Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function - CORRECT ANSWER-Deming's 14 points
A company sells garage doors through a national retailer and contracts with local installers to
complete the installations. The operations manager is responsible for completing the
installations in a 14-day period after the sale. The company will be penalized financially if it
, fails to achieve these objectives. The operations manager's daily responsibilities include
contacting installers to expedite orders and ensure deadlines are met.
Which tool should be used in this situation?
Pareto chart
Control chart
Scatter plot
Histogram - CORRECT ANSWER-Scatter plot
Which two company practices reflect the guiding principles of Six Sigma?
Choose 2 answers
Which two tools that should be used to measure installer performance?
Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine, and manpower
Gantt chart to measure how much performance has improved
Run charts to chart output around the 14-day central tendency - CORRECT ANSWER-Control
charts to measure the time elapsed to completion
Run charts to chart output around the 14-day central tendency
A company tries to reduce variation in the quality of products it offers.
A company emphasizes the quality of suppliers because the quality of outputs are
determined by the quality of inputs.
