ACCREDITED RESIDENTIAL MANAGER -
ARM CERTIFICATION ACTUAL EXAM
PAPER 2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ Certified Apartment Property Supervisor (CAPS).
Answer: A professional designation offered by the National Apartment
Association.
◍ E-Marketing.
Answer: using tools on the Internet such as bulletin boards, Web sites, social
media, Internet Listing Services and e-mail.
◍ What is the purpose of measuring performance?.
Answer: Shows if goals are met and drives investment decisions
◍ When doing a financial analysis, why do you need to identify the GPR
first?.
Answer: All other income & expenses are measured and evaluated as a
percentage of GPR.
◍ NAA Education Institute.
Answer: Has industry's largest trade show and publishes UNITS magazine.
◍ Unlawful detainer.
Answer: keeping possession of real property without a right, such as after a
lease has expired, after being served with a notice to quit (vacate, leave) for
non-payment of rent or other breach of lease, or being a "squatter" on the
property. Such possession entitles the owner to file a lawsuit for "unlawful
detainer," asking for possession by court order, unpaid rent and damages. 2)
a legal action to evict a resident or other occupier of real property in
, possession, without a legal right, to declare a breach of lease, and/or a
judgment for repossession, as well as unpaid rent and other damages.
◍ Disparate Treatment.
Answer: overtly treating someone differently because of race, color, sex,
religion, national origin, familial status or disability.
◍ Certified Property Manager (CPM).
Answer: Industry's premier designation offered by the Institute of Real
Estate Management.
◍ National Affordable Housing Management Association (NAHMA).
Answer: Mission is to support legislative and regulatory policy that
promotes the development and preservation of affordable housing.
◍ Incompatible.
Answer: materials which cause dangerous reactions from direct contact with
one another are described as incompatible.
◍ National Apartment Association (NAA).
Answer: Serves the interest of multifamily housing owners, managers,
developers and suppliers and helps to maintain a high level of
professionalism in the rental housing arena.
◍ What are three housing trends that affect apartment communities?.
Answer: Construction of apartments w/ better amenitiesConstruction of
single-family homesConversion of rental homes to condominiums
◍ When screening applicants, what does the FCRA regulate?.
Answer: checking a prospective residents credit history
◍ National Suppliers Council (NSC).
Answer: An organization that represents suppliers to the multifamily
housing industry.
◍ American Seniors Housing Association (ASHA).
Answer: An organization representing the seniors housing industry.
◍ Curb Appeal.
, Answer: what the customer sees outside the building. i.e. flowers, signage,
amenities, etc. Also includes electronic curb appeal
◍ When should you hire a contractor?.
Answer: Your normal staff cannot do the taskIt is more cost effectiveYou
need required documentation
◍ Capitalization Rate Formula.
Answer: NOI / Value
◍ Define maintenance..
Answer: Upkeep and repair of property and equipment
◍ Policyholder.
Answer: person who pays a premium to an insurance company in exchange
for the insurance protection provided by a policy of insurance.
◍ Women's Council of REALTORS (WCR).
Answer: An organization that empowers women in the real estate industry.
◍ National Association of Residential Property Management (NARPM).
Answer: An organization dedicated to the residential property management
industry.
◍ Guarantor.
Answer: person or entity that agrees to be responsible for another's debt or
performance under a contract if the other fails to pay or perform.
◍ Occupational Safety and Health Administration.
Answer: the federal agency (with the state authority OSHA) that oversees
worker health and job safety, including hazardous materials in the
workplace. This agency is not associated with hazardous waste except as it
affects worker health and safety.
◍ National Association of Housing and Redevelopment Officials (NAHRO).
Answer: An organization representing public housing and community
development agencies.
◍ OSHA.
, Answer: Occupational Safety and Health Administration
◍ What are some reasons law enforcement or government officials may want
entry to an apartment unit?.
Answer: Random building inspectionsSuspected safety or health
violationServing an arrest warrantThe pursuit of fleeing criminals
◍ Why are units inspected at move-out?.
Answer: To determine maintenance needed and the scope of the make-ready
process
◍ Rural Housing Service (RHS).
Answer: Offers a variety of programs to build or improve housing and
essential community facilities in rural areas.
◍ Trade Association.
Answer: Organizations that serve the interests of specific industries or
professions.
◍ Department of Housing and Urban Development (HUD).
Answer: Mission: To create strong, sustainable, inclusive communities and
quality affordable housing for all.
◍ What type of housing does Section 504 of the Rehabilitation Act cover?.
Answer: Federally Funded Properties
◍ Cash on cash return formula.
Answer: Cash Flow / Initial Investment
◍ List items to discuss during new resident orientation.
Answer: When and how to pay rentLocation and use of amenitiesResident
referral programService request proceduresCommunity policiesEmergencies
.
◍ What factors affect rental rates?.
Answer: Law of supply and demandEconomic conditionsHousing
trendsCompetitors' offeringsProperty featuresHUD and government-assisted
programs
ARM CERTIFICATION ACTUAL EXAM
PAPER 2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ Certified Apartment Property Supervisor (CAPS).
Answer: A professional designation offered by the National Apartment
Association.
◍ E-Marketing.
Answer: using tools on the Internet such as bulletin boards, Web sites, social
media, Internet Listing Services and e-mail.
◍ What is the purpose of measuring performance?.
Answer: Shows if goals are met and drives investment decisions
◍ When doing a financial analysis, why do you need to identify the GPR
first?.
Answer: All other income & expenses are measured and evaluated as a
percentage of GPR.
◍ NAA Education Institute.
Answer: Has industry's largest trade show and publishes UNITS magazine.
◍ Unlawful detainer.
Answer: keeping possession of real property without a right, such as after a
lease has expired, after being served with a notice to quit (vacate, leave) for
non-payment of rent or other breach of lease, or being a "squatter" on the
property. Such possession entitles the owner to file a lawsuit for "unlawful
detainer," asking for possession by court order, unpaid rent and damages. 2)
a legal action to evict a resident or other occupier of real property in
, possession, without a legal right, to declare a breach of lease, and/or a
judgment for repossession, as well as unpaid rent and other damages.
◍ Disparate Treatment.
Answer: overtly treating someone differently because of race, color, sex,
religion, national origin, familial status or disability.
◍ Certified Property Manager (CPM).
Answer: Industry's premier designation offered by the Institute of Real
Estate Management.
◍ National Affordable Housing Management Association (NAHMA).
Answer: Mission is to support legislative and regulatory policy that
promotes the development and preservation of affordable housing.
◍ Incompatible.
Answer: materials which cause dangerous reactions from direct contact with
one another are described as incompatible.
◍ National Apartment Association (NAA).
Answer: Serves the interest of multifamily housing owners, managers,
developers and suppliers and helps to maintain a high level of
professionalism in the rental housing arena.
◍ What are three housing trends that affect apartment communities?.
Answer: Construction of apartments w/ better amenitiesConstruction of
single-family homesConversion of rental homes to condominiums
◍ When screening applicants, what does the FCRA regulate?.
Answer: checking a prospective residents credit history
◍ National Suppliers Council (NSC).
Answer: An organization that represents suppliers to the multifamily
housing industry.
◍ American Seniors Housing Association (ASHA).
Answer: An organization representing the seniors housing industry.
◍ Curb Appeal.
, Answer: what the customer sees outside the building. i.e. flowers, signage,
amenities, etc. Also includes electronic curb appeal
◍ When should you hire a contractor?.
Answer: Your normal staff cannot do the taskIt is more cost effectiveYou
need required documentation
◍ Capitalization Rate Formula.
Answer: NOI / Value
◍ Define maintenance..
Answer: Upkeep and repair of property and equipment
◍ Policyholder.
Answer: person who pays a premium to an insurance company in exchange
for the insurance protection provided by a policy of insurance.
◍ Women's Council of REALTORS (WCR).
Answer: An organization that empowers women in the real estate industry.
◍ National Association of Residential Property Management (NARPM).
Answer: An organization dedicated to the residential property management
industry.
◍ Guarantor.
Answer: person or entity that agrees to be responsible for another's debt or
performance under a contract if the other fails to pay or perform.
◍ Occupational Safety and Health Administration.
Answer: the federal agency (with the state authority OSHA) that oversees
worker health and job safety, including hazardous materials in the
workplace. This agency is not associated with hazardous waste except as it
affects worker health and safety.
◍ National Association of Housing and Redevelopment Officials (NAHRO).
Answer: An organization representing public housing and community
development agencies.
◍ OSHA.
, Answer: Occupational Safety and Health Administration
◍ What are some reasons law enforcement or government officials may want
entry to an apartment unit?.
Answer: Random building inspectionsSuspected safety or health
violationServing an arrest warrantThe pursuit of fleeing criminals
◍ Why are units inspected at move-out?.
Answer: To determine maintenance needed and the scope of the make-ready
process
◍ Rural Housing Service (RHS).
Answer: Offers a variety of programs to build or improve housing and
essential community facilities in rural areas.
◍ Trade Association.
Answer: Organizations that serve the interests of specific industries or
professions.
◍ Department of Housing and Urban Development (HUD).
Answer: Mission: To create strong, sustainable, inclusive communities and
quality affordable housing for all.
◍ What type of housing does Section 504 of the Rehabilitation Act cover?.
Answer: Federally Funded Properties
◍ Cash on cash return formula.
Answer: Cash Flow / Initial Investment
◍ List items to discuss during new resident orientation.
Answer: When and how to pay rentLocation and use of amenitiesResident
referral programService request proceduresCommunity policiesEmergencies
.
◍ What factors affect rental rates?.
Answer: Law of supply and demandEconomic conditionsHousing
trendsCompetitors' offeringsProperty featuresHUD and government-assisted
programs
