ACCREDITED RESIDENTIAL MANAGER -
ARM CERTIFICATION FINAL TEST 2026
QUESTIONS WITH CORRECT ANSWERS
GRADED A+
◍ What is the best way to avoid a dispute with a contractor who will be
performing work?.
Answer: Verify acceptable materials and permits prior to start
◍ A separate business entity hires to perform specific services or work and
requires a contract..
Answer: Contractor
◍ Who ultimately responsible for the performance of service technicians?.
Answer: The CAM
◍ Which term BEST describes a legal concept in which employers and
employees can terminate employment without cause or notice?a.
Leave-at-willb. Perform-at-willc. Terminate-at-willd. Employment-at-will.
Answer: d. Employment-at-will
◍ Discussing the perks of the community with a resident is what for of
marketing?.
Answer: internal marketing
◍ The maintenance technician was using hazardous chemicals during his shift.
What should he do at the end of his shift?.
Answer: Empty and clean the container
◍ Occupancy level and leasing results depend on __________?.
Answer: The quality of rent ready unitsThe quality of each of those
apartment homes
,◍ What do yield/revenue management systems consider when pricing units?.
Answer: past and present data associated with supply, demand and
economics.
◍ What is a legally enforceable contract that grants a resident the rights and
responsibilities of possession and use of an apartment for a specified period
of time..
Answer: Lease
◍ The amount of GPR less vacancy, concessions, collection loss and non
revenue units. Also called Net Rental Income (NRI)..
Answer: Total Rent Revenue
◍ You should explain to an applicant that the information collected is used for
_________..
Answer: Qualification purposes
◍ What is used to detail objectives and methods that will be used to achieve a
community's marketing goals?.
Answer: Marketing Plan
◍ Which action by an apartment manager is most likely to undermine an
employee's performance evaluation?.
Answer: using general words or or examples to convey a message.
◍ What is the primary goal of a sales promotion?.
Answer: to increase sales
◍ What is a legal concept in which employers and employees can terminate
employment without cause or notice?.
Answer: Employment at-will
◍ What acronym identifies an analysis that defines problems and pinpoints
enhancement opportunities within marketing efforts?.
Answer: SWOT
◍ What percentage of Americans lives in rental housing?.
Answer: Over 1/3
,◍ A method of selling that is flexible and individualized is...
Answer: Relationship selling
◍ What is important for a property manager to paraphrase a resident's remarks
during a conversation?.
Answer: It helps avoid miscommunication and shows the property manager
cares
◍ Return on Investment (ROI).
Answer: NOI / Initial Investment
◍ A potential resident; someone who has shown an interest in renting an
apartment on the property..
Answer: Prospect
◍ Used to identify the amount of the principal paid off to date in monthly
payments. Can be separated into before tax and after tax returns..
Answer: Cash on cash return
◍ What is section 505 of the Rehabilitation Act of 1973?.
Answer: a law that requires federally funded housing programs to be readily
available to persons with handicaps.
◍ NOI - DS - CE - RR =.
Answer: Cash Flow
◍ In order to make the rental contract legal, what does the resident offer as
"consideration"?.
Answer: Rent monies
◍ Non-recurring capital expenditures such as appliance replacement,
renovations, roofing, etc intended to add to the life of a property..
Answer: Capital Expenses (CE)
◍ What is a neutral policy or procedure that has a disproportionately negative
effect on a protected class?.
Answer: Disparate impact
, ◍ What is the first phase of the leasing process?.
Answer: Marketing and advertising
◍ When may it be unnecessary to collect bids for a contract?.
Answer: When the contract is for a negligible amount.
◍ An analysis weighing the cost against the possible resulting benefits..
Answer: Cost benefit analysis
◍ What components make up an employees total cash compensation?.
Answer: SalaryBenefitsFree apartments or rent discountsIncentive
PayRecognitionReward Programs
◍ The lower the Cap Rate.
Answer: The higher the value
◍ What are some keys to communicating the rent collection policy?.
Answer: A clear rent collection policy in writing Make rent payment a
habitMake rent payment convenient Notify before late or NSF feesBe
consistent and firm
◍ What information must be identified in the description of the work for a
service request?.
Answer: Location ie; master bedroom, hall bath)
◍ What is the acronym used that identifies problems and pinpoints
enhancements opportunities with marketing efforts?.
Answer: SWOT
◍ Legal concept in which employers and employees can terminate
employment without cause or notice?.
Answer: Employment at will
◍ What information do you need in order to complete an financial analysis on
a property?.
Answer: The income statement
◍ What are frequent inspections designed to reduce?.
Answer: Cost of repairs
ARM CERTIFICATION FINAL TEST 2026
QUESTIONS WITH CORRECT ANSWERS
GRADED A+
◍ What is the best way to avoid a dispute with a contractor who will be
performing work?.
Answer: Verify acceptable materials and permits prior to start
◍ A separate business entity hires to perform specific services or work and
requires a contract..
Answer: Contractor
◍ Who ultimately responsible for the performance of service technicians?.
Answer: The CAM
◍ Which term BEST describes a legal concept in which employers and
employees can terminate employment without cause or notice?a.
Leave-at-willb. Perform-at-willc. Terminate-at-willd. Employment-at-will.
Answer: d. Employment-at-will
◍ Discussing the perks of the community with a resident is what for of
marketing?.
Answer: internal marketing
◍ The maintenance technician was using hazardous chemicals during his shift.
What should he do at the end of his shift?.
Answer: Empty and clean the container
◍ Occupancy level and leasing results depend on __________?.
Answer: The quality of rent ready unitsThe quality of each of those
apartment homes
,◍ What do yield/revenue management systems consider when pricing units?.
Answer: past and present data associated with supply, demand and
economics.
◍ What is a legally enforceable contract that grants a resident the rights and
responsibilities of possession and use of an apartment for a specified period
of time..
Answer: Lease
◍ The amount of GPR less vacancy, concessions, collection loss and non
revenue units. Also called Net Rental Income (NRI)..
Answer: Total Rent Revenue
◍ You should explain to an applicant that the information collected is used for
_________..
Answer: Qualification purposes
◍ What is used to detail objectives and methods that will be used to achieve a
community's marketing goals?.
Answer: Marketing Plan
◍ Which action by an apartment manager is most likely to undermine an
employee's performance evaluation?.
Answer: using general words or or examples to convey a message.
◍ What is the primary goal of a sales promotion?.
Answer: to increase sales
◍ What is a legal concept in which employers and employees can terminate
employment without cause or notice?.
Answer: Employment at-will
◍ What acronym identifies an analysis that defines problems and pinpoints
enhancement opportunities within marketing efforts?.
Answer: SWOT
◍ What percentage of Americans lives in rental housing?.
Answer: Over 1/3
,◍ A method of selling that is flexible and individualized is...
Answer: Relationship selling
◍ What is important for a property manager to paraphrase a resident's remarks
during a conversation?.
Answer: It helps avoid miscommunication and shows the property manager
cares
◍ Return on Investment (ROI).
Answer: NOI / Initial Investment
◍ A potential resident; someone who has shown an interest in renting an
apartment on the property..
Answer: Prospect
◍ Used to identify the amount of the principal paid off to date in monthly
payments. Can be separated into before tax and after tax returns..
Answer: Cash on cash return
◍ What is section 505 of the Rehabilitation Act of 1973?.
Answer: a law that requires federally funded housing programs to be readily
available to persons with handicaps.
◍ NOI - DS - CE - RR =.
Answer: Cash Flow
◍ In order to make the rental contract legal, what does the resident offer as
"consideration"?.
Answer: Rent monies
◍ Non-recurring capital expenditures such as appliance replacement,
renovations, roofing, etc intended to add to the life of a property..
Answer: Capital Expenses (CE)
◍ What is a neutral policy or procedure that has a disproportionately negative
effect on a protected class?.
Answer: Disparate impact
, ◍ What is the first phase of the leasing process?.
Answer: Marketing and advertising
◍ When may it be unnecessary to collect bids for a contract?.
Answer: When the contract is for a negligible amount.
◍ An analysis weighing the cost against the possible resulting benefits..
Answer: Cost benefit analysis
◍ What components make up an employees total cash compensation?.
Answer: SalaryBenefitsFree apartments or rent discountsIncentive
PayRecognitionReward Programs
◍ The lower the Cap Rate.
Answer: The higher the value
◍ What are some keys to communicating the rent collection policy?.
Answer: A clear rent collection policy in writing Make rent payment a
habitMake rent payment convenient Notify before late or NSF feesBe
consistent and firm
◍ What information must be identified in the description of the work for a
service request?.
Answer: Location ie; master bedroom, hall bath)
◍ What is the acronym used that identifies problems and pinpoints
enhancements opportunities with marketing efforts?.
Answer: SWOT
◍ Legal concept in which employers and employees can terminate
employment without cause or notice?.
Answer: Employment at will
◍ What information do you need in order to complete an financial analysis on
a property?.
Answer: The income statement
◍ What are frequent inspections designed to reduce?.
Answer: Cost of repairs
