SCM 300 DAVILLA EXAM 3 ASU
QUESTIONS & ANSWERS
THINGS WE TALKED ABOUT IN CLASS - ANSWER- pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade
Business Process - ANSWER- any activity that takes an input, adds value, and provides
an output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear
Things to think about with changing business processes - ANSWER- who will it affect
- how will it affect them
- will the customers dislike the change?
Good intentions - ANSWER- goal oriented
- stakeholders considered
- outputs are desired
Reproducible Results - ANSWER- Documented and easily understood; adaptable
Measurable and manageable - ANSWER- Entire system considered
- easy to identify problems
- accountability, good metrics
Bad Business Processes - ANSWER- ambiguity
- Misalignment
- misscommunication
Ambiguity - ANSWER- goals are not clearly understood
- laziness, hubris, lack of info
, Misalignment - ANSWER- goals and actions not in alignment
Miscommunication - ANSWER- employees do not understood goals, processes
Operational Considerations - ANSWER- Testing
- potential failure points in process
- server capacity
Departmental Concerns - ANSWERMarketing - Customer, suppliers, product line,
forecasting
Finance - prj feasibility, ROI
Accounting & IT - cost and Data mgt
Automation benefits - ANSWER- lower cycle time
- checks and balances
- anonymity
Being a good consultant - ANSWER- Data collection/Analysis
- Be Creative
- Have a long-term view
- Understand group/team dynamics
- Understand Business Imperatives
- Develop solutions and reccomendations
Embrace the repugnant - ANSWERTry the most horrible thing first
Recommendations: prepare to Sell - ANSWER1. List value
2. Basic Solutions and anticipated benefits
3. Cost-Benefit Analysis
4. Value to work Ratio (to achieve)
5. Does it fit the system
Performance measurement - ANSWER- Measure employee performance for the
purpose of motivation, improvement, stat reference, promo, termination
Metric - ANSWER- A single performance measurement
KPI - ANSWERKey performance Indicator - the metrics thought to be most important
indicators of success.
Types of behaviors - ANSWER- what types of outcomes are desired
Prescriptive metrics - ANSWER- how do you fix the problem
creating opportunities for failure - ANSWER- helps people do risky things to get better
QUESTIONS & ANSWERS
THINGS WE TALKED ABOUT IN CLASS - ANSWER- pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade
Business Process - ANSWER- any activity that takes an input, adds value, and provides
an output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear
Things to think about with changing business processes - ANSWER- who will it affect
- how will it affect them
- will the customers dislike the change?
Good intentions - ANSWER- goal oriented
- stakeholders considered
- outputs are desired
Reproducible Results - ANSWER- Documented and easily understood; adaptable
Measurable and manageable - ANSWER- Entire system considered
- easy to identify problems
- accountability, good metrics
Bad Business Processes - ANSWER- ambiguity
- Misalignment
- misscommunication
Ambiguity - ANSWER- goals are not clearly understood
- laziness, hubris, lack of info
, Misalignment - ANSWER- goals and actions not in alignment
Miscommunication - ANSWER- employees do not understood goals, processes
Operational Considerations - ANSWER- Testing
- potential failure points in process
- server capacity
Departmental Concerns - ANSWERMarketing - Customer, suppliers, product line,
forecasting
Finance - prj feasibility, ROI
Accounting & IT - cost and Data mgt
Automation benefits - ANSWER- lower cycle time
- checks and balances
- anonymity
Being a good consultant - ANSWER- Data collection/Analysis
- Be Creative
- Have a long-term view
- Understand group/team dynamics
- Understand Business Imperatives
- Develop solutions and reccomendations
Embrace the repugnant - ANSWERTry the most horrible thing first
Recommendations: prepare to Sell - ANSWER1. List value
2. Basic Solutions and anticipated benefits
3. Cost-Benefit Analysis
4. Value to work Ratio (to achieve)
5. Does it fit the system
Performance measurement - ANSWER- Measure employee performance for the
purpose of motivation, improvement, stat reference, promo, termination
Metric - ANSWER- A single performance measurement
KPI - ANSWERKey performance Indicator - the metrics thought to be most important
indicators of success.
Types of behaviors - ANSWER- what types of outcomes are desired
Prescriptive metrics - ANSWER- how do you fix the problem
creating opportunities for failure - ANSWER- helps people do risky things to get better
