SCM 300 EXAM 3 QUESTIONS &
CORRECT SOLUTIONS(RATED A+)
Business Process - ANSWER a standardized set of activities that accomplish a specific
task, such as processing a customer's order
Relationship between business processes and supply chain - ANSWER >>Made up of a
series of interconnected and interdependent processes
>>Productivity-Managing Inputs and Outputs at a smaller scale
Three requirements of a good process - ANSWER good intentions, reproducible results,
measurable and manageable
Common reasons for bad processes - ANSWER Never was good, used to be good,
limitations
Cow Path Theory - ANSWER Demonstrates bad process;
>>A story told by consultants to other consultants and their clients to explain how their
processes got so bad
>>A story about a cow who got a job to go drink water
>>Shows a lack of communication and ambiguity in bad processes
>>EXAMPLE: Computer Silicon Wafers - Baskets
Three benefits of excellent business process - ANSWER Manage from a distance, large
customer base, key to franchising
Difference between block diagram and business process flow chart - ANSWER
>>Shows step by step process without determent and only with one shape. Nothing in
layout allows anything to change, important because it can show how many things can
go wrong at previous steps that eventually hurts the production.
>>Has different shapes that mean different things. Allows process to be customized
depending on specific questions from client/order.
scope - ANSWER Define process requirements and boundaries
Scope Inflation - ANSWER Work goes beyond the minimum required to get the job
done. Negative results
Swim Lane Flowchart - ANSWER A(n) ________ shows processing steps grouped
according to which company department is responsible for performing them.
Value of flowcharts for the organization - ANSWER Quality control tool
Information technology: capture and store information
, Resource management (requirements): employees and managers (skills, training),
materials and capital equipment, money
Operational considerations: testing potential failure points in process, waiting line
management
Departmental concerns: marketing, finance, and accounting and IT
Value of Process improvement and Project Management on Careers - In-class
examples - ANSWER >>Vital to corporate careers, no matter the major
>>Resume Builder
>>Corporate careers - Politics, Leverage, Capital
Projects are vital to move forward
Attributes of a good consultant - ANSWER 1.Data collection, data analysis
2.Be creative
3.Have a long-term vision: consider human nature
4.Understand group/ team dynamics for CLIENTS and your TEAMS
5.Understand business imperatives: can you explain change and the benefits of change
Common consulting errors - ANSWER At Beginning
-assume things
-developing solutions too soon
-listening to the client's pre-fabricated solutions
During the Project
-utilizing poor surveys - single opportunity
-poorly managed scope inflation
-sticking to a dead end scope
-trying to maintain happiness
BPI Business Process Improvement - ANSWER -performed in teams of employees that
include process expert (process owner), people can be involved directly/inderectly
Desired state vs. present state - ANSWER Desired state: interview - identify objectives,
goals and metrics
Present state: data collection, interviews, and observations
gap analysis - ANSWER a marketing research method that measures the difference
between a customer's expectation of a service quality and what actually occurred
Scoping the project - ANSWER Which gaps will be addressed...
typically looking for max results with min resources
What is a project? - ANSWER A temporary endeavor undertaken to create a unique
product, service, or result.
Four steps in project management - ANSWER 1. define the project
2. establish project priorities
CORRECT SOLUTIONS(RATED A+)
Business Process - ANSWER a standardized set of activities that accomplish a specific
task, such as processing a customer's order
Relationship between business processes and supply chain - ANSWER >>Made up of a
series of interconnected and interdependent processes
>>Productivity-Managing Inputs and Outputs at a smaller scale
Three requirements of a good process - ANSWER good intentions, reproducible results,
measurable and manageable
Common reasons for bad processes - ANSWER Never was good, used to be good,
limitations
Cow Path Theory - ANSWER Demonstrates bad process;
>>A story told by consultants to other consultants and their clients to explain how their
processes got so bad
>>A story about a cow who got a job to go drink water
>>Shows a lack of communication and ambiguity in bad processes
>>EXAMPLE: Computer Silicon Wafers - Baskets
Three benefits of excellent business process - ANSWER Manage from a distance, large
customer base, key to franchising
Difference between block diagram and business process flow chart - ANSWER
>>Shows step by step process without determent and only with one shape. Nothing in
layout allows anything to change, important because it can show how many things can
go wrong at previous steps that eventually hurts the production.
>>Has different shapes that mean different things. Allows process to be customized
depending on specific questions from client/order.
scope - ANSWER Define process requirements and boundaries
Scope Inflation - ANSWER Work goes beyond the minimum required to get the job
done. Negative results
Swim Lane Flowchart - ANSWER A(n) ________ shows processing steps grouped
according to which company department is responsible for performing them.
Value of flowcharts for the organization - ANSWER Quality control tool
Information technology: capture and store information
, Resource management (requirements): employees and managers (skills, training),
materials and capital equipment, money
Operational considerations: testing potential failure points in process, waiting line
management
Departmental concerns: marketing, finance, and accounting and IT
Value of Process improvement and Project Management on Careers - In-class
examples - ANSWER >>Vital to corporate careers, no matter the major
>>Resume Builder
>>Corporate careers - Politics, Leverage, Capital
Projects are vital to move forward
Attributes of a good consultant - ANSWER 1.Data collection, data analysis
2.Be creative
3.Have a long-term vision: consider human nature
4.Understand group/ team dynamics for CLIENTS and your TEAMS
5.Understand business imperatives: can you explain change and the benefits of change
Common consulting errors - ANSWER At Beginning
-assume things
-developing solutions too soon
-listening to the client's pre-fabricated solutions
During the Project
-utilizing poor surveys - single opportunity
-poorly managed scope inflation
-sticking to a dead end scope
-trying to maintain happiness
BPI Business Process Improvement - ANSWER -performed in teams of employees that
include process expert (process owner), people can be involved directly/inderectly
Desired state vs. present state - ANSWER Desired state: interview - identify objectives,
goals and metrics
Present state: data collection, interviews, and observations
gap analysis - ANSWER a marketing research method that measures the difference
between a customer's expectation of a service quality and what actually occurred
Scoping the project - ANSWER Which gaps will be addressed...
typically looking for max results with min resources
What is a project? - ANSWER A temporary endeavor undertaken to create a unique
product, service, or result.
Four steps in project management - ANSWER 1. define the project
2. establish project priorities
