ACHE BOG EXAM 2026 EXAM PREPARATION
PACK KEY HEALTHCARE ADMINISTRATION
GOVERNANCE ETHICS AND STRATEGIC
PLANNING WITH SAMPLE QUESTIONS
◉ In assessing the advantages of using a focus group over a survey
to evaluate a program, one could say focus groups :
A) are likely to use a larger sample size
B) are more useful in designing improvements to a program
C) are more precise in designing improvements to a program
D) are useful only when maintaining objectivity in NOT important.
Answer: B
◉ From a marketing point of view, the development of standards,
clinical pathways, clinical guidelines, and protocols can all be viewed
as efforts to deal with whic unique aspect of service delivery:
A) inseparability
B) intangibility
C) heterogeneity (variation)
D) perishability. Answer: C
◉ What purpose to market plans fulfill for the HCO
,A) provide a business plan as a subset of the marketing plan
B) present general goals for the organization to attain in 3-5 yrs
C) develop promotion methods to be used in obtaining HCO
objectives
D) provide specific objectives for utilization attainment the next
fiscal year. Answer: D
◉ Five functions of marketing are:
A) identifying markets, promoting the HCO, recruiting providers,
managing external relationships, patient selection
B) identifying markets, health promotion, managing external
relationships, patient section, attracting capable workers
C) identifying markets, promoting the HCO, managing external
relationships, convincing patients to select the HCO, attracting
capable workers
D) identifying markets, promoting the HCO, managing external
relationships, strategic planning, physician recruitment. Answer: C
◉ Forecasting need for HR by focusing on specific position openings
that are likely to occur and using these for planning is called:
A) demand-pull
B) supply-push
C) succession analysis
D) transition matrix. Answer: A
,◉ A HCO should use which of the following sequential processes to
help establish HR objectives and policies
A) analyze the current HR situation, forecast demand, reconcile
budget, forecast supply
B) design recruitment and selection activities, develop a comp plan,
establish appraisal systems
C) determine best job structure, perform job evaluation, establish
training and development plan
D) conduct job analysis, determine best job structure, establish HR
information system. Answer: A
◉ Probability models that forecast the internal flow of employees
from one job category to another us a:
A) graphic rating approach
B) supply-push approach
C) transition matrix
D) curriculum path. Answer: C
◉ Forecasting the internal supply of employees as they move from
their current jobs to other through promotion, lateral moves, and
termination is called:
A) graphic rating approach
B) supply-push
, C) demand-pull
D) rating scale method. Answer: B
◉ Which of the following describes the conflict management
strategy that would have the most immediate effect on reducing
conflict behavior?
A) Imposition of formal authority to resolve or suppress conflict
B) Implementation of substantial, super-ordinate goals that require
cooperation among units
C) rotation of members of one unit into another unit
D) provision of intergroup training tat requires listing of perceptions
and identifying differences. Answer: A
◉ Multi-rater assessment (360 degree feedback) of managers in
healthcare organizations is best used:
A) in the development of a specific action plan by appraises
B) as part of a training or coaching session
C) as part of the performance appraisal system of the organization
D) when the appraisers are held accountable for their ratings.
Answer: A
◉ Behaviorally anchored rating scales (BARS) for specific jobs can
be:
A) used to identify components of job behaviors
PACK KEY HEALTHCARE ADMINISTRATION
GOVERNANCE ETHICS AND STRATEGIC
PLANNING WITH SAMPLE QUESTIONS
◉ In assessing the advantages of using a focus group over a survey
to evaluate a program, one could say focus groups :
A) are likely to use a larger sample size
B) are more useful in designing improvements to a program
C) are more precise in designing improvements to a program
D) are useful only when maintaining objectivity in NOT important.
Answer: B
◉ From a marketing point of view, the development of standards,
clinical pathways, clinical guidelines, and protocols can all be viewed
as efforts to deal with whic unique aspect of service delivery:
A) inseparability
B) intangibility
C) heterogeneity (variation)
D) perishability. Answer: C
◉ What purpose to market plans fulfill for the HCO
,A) provide a business plan as a subset of the marketing plan
B) present general goals for the organization to attain in 3-5 yrs
C) develop promotion methods to be used in obtaining HCO
objectives
D) provide specific objectives for utilization attainment the next
fiscal year. Answer: D
◉ Five functions of marketing are:
A) identifying markets, promoting the HCO, recruiting providers,
managing external relationships, patient selection
B) identifying markets, health promotion, managing external
relationships, patient section, attracting capable workers
C) identifying markets, promoting the HCO, managing external
relationships, convincing patients to select the HCO, attracting
capable workers
D) identifying markets, promoting the HCO, managing external
relationships, strategic planning, physician recruitment. Answer: C
◉ Forecasting need for HR by focusing on specific position openings
that are likely to occur and using these for planning is called:
A) demand-pull
B) supply-push
C) succession analysis
D) transition matrix. Answer: A
,◉ A HCO should use which of the following sequential processes to
help establish HR objectives and policies
A) analyze the current HR situation, forecast demand, reconcile
budget, forecast supply
B) design recruitment and selection activities, develop a comp plan,
establish appraisal systems
C) determine best job structure, perform job evaluation, establish
training and development plan
D) conduct job analysis, determine best job structure, establish HR
information system. Answer: A
◉ Probability models that forecast the internal flow of employees
from one job category to another us a:
A) graphic rating approach
B) supply-push approach
C) transition matrix
D) curriculum path. Answer: C
◉ Forecasting the internal supply of employees as they move from
their current jobs to other through promotion, lateral moves, and
termination is called:
A) graphic rating approach
B) supply-push
, C) demand-pull
D) rating scale method. Answer: B
◉ Which of the following describes the conflict management
strategy that would have the most immediate effect on reducing
conflict behavior?
A) Imposition of formal authority to resolve or suppress conflict
B) Implementation of substantial, super-ordinate goals that require
cooperation among units
C) rotation of members of one unit into another unit
D) provision of intergroup training tat requires listing of perceptions
and identifying differences. Answer: A
◉ Multi-rater assessment (360 degree feedback) of managers in
healthcare organizations is best used:
A) in the development of a specific action plan by appraises
B) as part of a training or coaching session
C) as part of the performance appraisal system of the organization
D) when the appraisers are held accountable for their ratings.
Answer: A
◉ Behaviorally anchored rating scales (BARS) for specific jobs can
be:
A) used to identify components of job behaviors
