STRUCTURED HEALTHCARE EXECUTIVE
LEADERSHIP OVERVIEW GUIDE
◉ The primary challenge facing a prospector is:
a. protecting and increasing current services (product) or market
share through technical efficiency, cost improvements, or
differentiation strategies
b. managing diversification successfully, to guard against expanding
too rapidly or into areas they have little knowledge
c. managing simultaneously the difficult task of pursuing new
markets and services while avoiding erosion of current services in
existing markets
d. creating stability by sticking with strategic plan long enough to
accumulate experience and to develop consistent leadership
avoiding random diversification efforts.. Answer: b. managing
diversification successfully, to guard against expanding too rapidly
or into areas they have little knowledge
◉ In the introductory stage of a product life cycle:
a. the introductory stage can be short
b. the introductory stage can be long
c. sales and revenue growth is slow
,c. all of the above. Answer: c. all of the above
◉ The primary task of marketing is to:
a. bring about voluntary and involuntary exchanges of value
b. attract new advertiser
c. bring about exchanges of values
d. advertise new and existing services. Answer: c. bring about
exchanges of values
◉ It would be incorrect to say that:
a. an organization's image is a function of all that the organization
has done as well as what it has attempted to communicate
b. people's images of an organization always reflects their true
attitudes toward the organization
c. an organization's image is largely the result of public relations,
advertising, selling, and communication efforts.
d. responsibility for the creation of the organization's image does not
lie merely with the marketer. Answer: c. an organization's image is
largely the result of public relations, advertising, selling, and
communication efforts.
◉ It is important to understand the consumer adoption process
because:
,a. the organization may be able to convince the consumer to pass
over awareness, interest, the evaluation stages, moving directly to
trail.
b. it is important to have the communications plan for new
products/services address the late majority and laggards as well as
the innovators
c. word of mouth and personal influence play little to no role in the
consumer adoption process
d. people differ significantly in their likelihood to try a new
product/service, a factor that should affect an organization's
communications plans for its new product /service. Answer: d.
people differ significantly in their likelihood to try a new
product/service, a factor that should affect an organization's
communications plans for its new product /service
◉ All of the following can be used to establish marketing budgets?
a. The affordable method
b. Objective and task method
c. Competitive-based method
4. All the above. Answer: b. Objective and task method
◉ All of the following are methods used to forecast future demands
except:
a. target buyer intention surveys
b. performance of an environmental assessment
, c.estimation of a competitor's current customer base
d. estimate of future demand by "middlemen". Answer: c. estimation
of a competitor's current customer base
◉ All of the following statements are true except that:
a. much of the art of forecasting relies on the opinions of experts
b. forecasting, if correctly performed relying on technological
forecasting approaches, is an exact science
c. forecasting includes applying the rates of anticipated future
change to the current status to predict the future
d. qualitative date are often used in developing assumptions on
which quantitative forecasting can be constructed. Answer: b.
forecasting, if correctly performed relying on technological
forecasting approaches, is an exact science
◉ Which of the following environmental assumptions for the next
decade is not reasonable?
a. Cost containment pressures will continue to be a dominate factor
in the delivery of health services
b. There will be decreased morbidity (substance abuse, violence,
accidents, etc.)
c. Continued growth in new technologies will focus on cost -saving
technologies that move care from inpatient settings to out -of-
hospital settings.