Which of the following words is NOT a step in the management process? - correct answer
✔✔Producing
The management process that involves motivating people to work hard to reach organizational
goals is: - correct answer ✔✔Leading
Frederick Taylor is considered a pioneer in the school of management referred to as the -
correct answer ✔✔scientific management school
Who among the following was important in the scientific management field for promoting
motion studies? - correct answer ✔✔Frank and Lillian Gilbreth
The manager most famous for developing the earliest model of management functions, which
led to the modern POLC model we use today is: - correct answer ✔✔Henri Fayol
Which of the following best describes managerial ethics? - correct answer ✔✔It is the standard
of conduct that guides a person's decisions and behavior.
A manager decides to lay off 10 percent of the workforce and justifies the action by noting that
90 percent still have jobs and the company will remain solvent. This manager has utilized which
of the following views of ethics? - correct answer ✔✔Utilitarian view of ethics
What piece of US law requires a corporation to publish a corporate code of ethics? - correct
answer ✔✔Sarbanes-Oxley Act
Which of the following is the series of international standards designed to manage and
minimize the harmful effects of businesses on the environment? - correct answer ✔✔ISO 14000
, Preparation of which of the following is the most logical first step in developing an annual
operating plan? - correct answer ✔✔A sales forecast by product
The preparations that a small town might make for a visit by the President of the United States
would be considered what type of plan? - correct answer ✔✔Single-use
Which of the following is the primary concern of employees responsible for strategic planning in
a company? - correct answer ✔✔Determining how to pursue long-term goals with available
resources
The statement that describes an organization's reason for being is best described as: - correct
answer ✔✔Mission Statement
Which of the following control techniques is most likely to emphasize the importance of time? -
correct answer ✔✔Program Evaluation and Review Technique (PERT)
Which of the following describes the critical path in a Program Evaluation and Review Technique
(PERT) process? - correct answer ✔✔The most time-consuming sequence of events and
activities
Which of these is a strategic planning tool that allows the assessment of an organization's
strengths and weaknesses in responding to possible external events? - correct answer
✔✔SWOT Analysis
A home builder dominates a market by offering attractive options, higher quality, and value-
added services. Which of the following competitive strategies has the homebuilder adopted? -
correct answer ✔✔Differentiation