GEB 4522 -DDDM (UCF) Maccini Study
Guide.
DMAIC - Answer A six-sigma process:
Define: Clearly pronounce business problem, goal, business resources, etc.
Measure: Establish current baselines as basis for improvement. Data collection, purpose of
which to establish, process performance baselines.
Analyze: Identify, validate, accept root cause for elimination.
Improve: Identify, test and implement a solution to a problem.
Control: Embed the changes, ensure stability.
The 5 Whys?: - Answer Ask why at least 5 times to help you get down to the root cause of
the problem. (Not always exactly 5 whys, sometimes more and sometimes less, usually the root
cause is in the 5th why).
Benefits of the 5 Whys?: - Answer Easy to teach, easy to use, starter tool, prevents band-aid
solution.
Drawbacks of the 5 Whys?: - Answer Not repeatable, results are biased, Limited to personal
experience.
Business Ethics - Answer Honesty, Integrity, Loyalty
Approaches to Business Ethics - Answer Amoral business (Win at all costs, anything is
acceptable)
Legalistic Business (Obey the law and nothing more)
Responsive Business (Accepts that being ethical pays off)
Ethical Business (Ethical practice is the core of the business)
Guide.
DMAIC - Answer A six-sigma process:
Define: Clearly pronounce business problem, goal, business resources, etc.
Measure: Establish current baselines as basis for improvement. Data collection, purpose of
which to establish, process performance baselines.
Analyze: Identify, validate, accept root cause for elimination.
Improve: Identify, test and implement a solution to a problem.
Control: Embed the changes, ensure stability.
The 5 Whys?: - Answer Ask why at least 5 times to help you get down to the root cause of
the problem. (Not always exactly 5 whys, sometimes more and sometimes less, usually the root
cause is in the 5th why).
Benefits of the 5 Whys?: - Answer Easy to teach, easy to use, starter tool, prevents band-aid
solution.
Drawbacks of the 5 Whys?: - Answer Not repeatable, results are biased, Limited to personal
experience.
Business Ethics - Answer Honesty, Integrity, Loyalty
Approaches to Business Ethics - Answer Amoral business (Win at all costs, anything is
acceptable)
Legalistic Business (Obey the law and nothing more)
Responsive Business (Accepts that being ethical pays off)
Ethical Business (Ethical practice is the core of the business)
