HWCCE Exam Prep – Health & Wellness Coach Certification Exam
Study Guide and Preparation Material
Coach Preparation, 1.1 - correct answer ✔✔The coach's state helps the client's state.
Coach Prep Competencies, 1.1 - correct answer ✔✔Calm, Present, emotionally available,
Review Materials, Logistics are in place
First Session or before, 1.2 - correct answer ✔✔Describe the coaching process, review client
information, determine if this is a good fit, clarify roles and expectations, client will self-define:
vision, goal, action steps
Coaching agreement will contain, 1.2.4 - correct answer ✔✔Logistics and responsibilities
Early Sessions, 1.3 - correct answer ✔✔Client assesses current state of health/wellness, explore
vision, identify gaps, explore preferences and priorities, Longterm goals and outcomes, short-
term action steps, identify support and backup plans, preference for accountability
Routine Follow-up sessions, 1.4 - correct answer ✔✔Client will self-assess energy at beginning
of these sessions, goal check in, client selects session focus, set goals for following week, Use
appropriate skills/processes depending on client's focus, New action steps, learning and take
away's, show appreciation, ask for feedback, schedule next session
Coaching program termination session, 1.5 - correct answer ✔✔In this session invite the client
to reflect on, assess, and to articulate progress made, challenges experienced, lessons learned,
and growth attained. Assist in developing a sustainable pathway forward and/or
maintenance/relapse prevention plan including available support and resources.
simple reflections, 2.5.1, 2.5.3 - correct answer ✔✔paraphrases or using their own words to
reflect what you hear them saying. "It seems (add their words here)..."
,amplified reflections, 2.5.2 - correct answer ✔✔Maximize or minimize what clients say in order
to evoke disagreement from them in the direction of change talk, forming new insights and
reasons to change. Being carful with these so it isn't shaming. Using an absolute word like
"impossible" to inspire change talk.
double- sided reflections, 2.5.2 - correct answer ✔✔reveal multiple perspectives at the same
time. Look at different facets and compare a current resistant statement with a prior readiness
statement. "I hear you saying...but, I've also heard you say..." may raise the clients awareness of
discrepancies
Shifted focus reflections, 2.5.2 - correct answer ✔✔redirect our attention away from a
resistance provoking subject in order to focus on another area. Focusing on something that they
have made a positive change with.
Perspective reflections, 2.5.2, 2.5.3 - correct answer ✔✔Another form of listening. Tap into
emotion and needs in the right side of the brain.
This process is more provocative and transformational than inquiry because it gets to the truth
of the matter.
empathy (guesses) reflections, 2.5.2 - correct answer ✔✔This reflection is being with the
person and their feelings. Not changing any of their words with assumptions.
Self-dertmination, - correct answer ✔✔A client's ability to reach his or her highest level of
motivation, engagement, performance, persistence and creativity.
What does a coaching client environment nurture? - correct answer ✔✔Autonomy,
Competence, Relatedness
Dementions contained in a coaching relationship - correct answer ✔✔social environment,
structure, autonomy support, involvement
, What does self-efficacy come from? - correct answer ✔✔performance experiences, vicarious
experiences, imagined experiences, verbal persuasion, physiological states, emotional states
What does autonomy come from? - correct answer ✔✔acknowledging choice
What does a client- centered relationship consist of? 2.1 - correct answer ✔✔empowering the
client to self-discover values, resources, and strategies that are individualized and meaningful.
The client is the expert in navigating his/her own life, based upon personal preferences and past
experiences. The coach provides the structure of the session and serves as a facilitative partner.
Education and information is only given after permission has been given and only at the level of
the clients current literacy and within the coaches scope of practice.
How to build trust and rapport. 2.2 - correct answer ✔✔Through demonstration of
benevolence, honesty, sincerity and authenticity. Conveying unconditional positive regard,
following through on commitments, and openly naming and addressing discord/conflict in a
timely manner.
What is active listening and presence? 2.3 - correct answer ✔✔Being attentive and mindful,
open-minded, curious with our assumption, pacing the conversation to fit the clients needs,
listening for what isn't being said, use silence appropriately, notice and address client's
nonverbal communication.
Transtheoretical Model (TTM) Stages of Change 2.9.1 - correct answer ✔✔Coach must
recognize which stage of change client is in and supports them to create goals based on that
stage & readiness.
1. Pre-contemplation: Not even thinking about
2. Contemplation: Thinking about it
3. Preparation: Getting ready to do it
4. Action: Doing it for the 1st time or few
5. Maintenance: Habit (at least 6 mo)
Study Guide and Preparation Material
Coach Preparation, 1.1 - correct answer ✔✔The coach's state helps the client's state.
Coach Prep Competencies, 1.1 - correct answer ✔✔Calm, Present, emotionally available,
Review Materials, Logistics are in place
First Session or before, 1.2 - correct answer ✔✔Describe the coaching process, review client
information, determine if this is a good fit, clarify roles and expectations, client will self-define:
vision, goal, action steps
Coaching agreement will contain, 1.2.4 - correct answer ✔✔Logistics and responsibilities
Early Sessions, 1.3 - correct answer ✔✔Client assesses current state of health/wellness, explore
vision, identify gaps, explore preferences and priorities, Longterm goals and outcomes, short-
term action steps, identify support and backup plans, preference for accountability
Routine Follow-up sessions, 1.4 - correct answer ✔✔Client will self-assess energy at beginning
of these sessions, goal check in, client selects session focus, set goals for following week, Use
appropriate skills/processes depending on client's focus, New action steps, learning and take
away's, show appreciation, ask for feedback, schedule next session
Coaching program termination session, 1.5 - correct answer ✔✔In this session invite the client
to reflect on, assess, and to articulate progress made, challenges experienced, lessons learned,
and growth attained. Assist in developing a sustainable pathway forward and/or
maintenance/relapse prevention plan including available support and resources.
simple reflections, 2.5.1, 2.5.3 - correct answer ✔✔paraphrases or using their own words to
reflect what you hear them saying. "It seems (add their words here)..."
,amplified reflections, 2.5.2 - correct answer ✔✔Maximize or minimize what clients say in order
to evoke disagreement from them in the direction of change talk, forming new insights and
reasons to change. Being carful with these so it isn't shaming. Using an absolute word like
"impossible" to inspire change talk.
double- sided reflections, 2.5.2 - correct answer ✔✔reveal multiple perspectives at the same
time. Look at different facets and compare a current resistant statement with a prior readiness
statement. "I hear you saying...but, I've also heard you say..." may raise the clients awareness of
discrepancies
Shifted focus reflections, 2.5.2 - correct answer ✔✔redirect our attention away from a
resistance provoking subject in order to focus on another area. Focusing on something that they
have made a positive change with.
Perspective reflections, 2.5.2, 2.5.3 - correct answer ✔✔Another form of listening. Tap into
emotion and needs in the right side of the brain.
This process is more provocative and transformational than inquiry because it gets to the truth
of the matter.
empathy (guesses) reflections, 2.5.2 - correct answer ✔✔This reflection is being with the
person and their feelings. Not changing any of their words with assumptions.
Self-dertmination, - correct answer ✔✔A client's ability to reach his or her highest level of
motivation, engagement, performance, persistence and creativity.
What does a coaching client environment nurture? - correct answer ✔✔Autonomy,
Competence, Relatedness
Dementions contained in a coaching relationship - correct answer ✔✔social environment,
structure, autonomy support, involvement
, What does self-efficacy come from? - correct answer ✔✔performance experiences, vicarious
experiences, imagined experiences, verbal persuasion, physiological states, emotional states
What does autonomy come from? - correct answer ✔✔acknowledging choice
What does a client- centered relationship consist of? 2.1 - correct answer ✔✔empowering the
client to self-discover values, resources, and strategies that are individualized and meaningful.
The client is the expert in navigating his/her own life, based upon personal preferences and past
experiences. The coach provides the structure of the session and serves as a facilitative partner.
Education and information is only given after permission has been given and only at the level of
the clients current literacy and within the coaches scope of practice.
How to build trust and rapport. 2.2 - correct answer ✔✔Through demonstration of
benevolence, honesty, sincerity and authenticity. Conveying unconditional positive regard,
following through on commitments, and openly naming and addressing discord/conflict in a
timely manner.
What is active listening and presence? 2.3 - correct answer ✔✔Being attentive and mindful,
open-minded, curious with our assumption, pacing the conversation to fit the clients needs,
listening for what isn't being said, use silence appropriately, notice and address client's
nonverbal communication.
Transtheoretical Model (TTM) Stages of Change 2.9.1 - correct answer ✔✔Coach must
recognize which stage of change client is in and supports them to create goals based on that
stage & readiness.
1. Pre-contemplation: Not even thinking about
2. Contemplation: Thinking about it
3. Preparation: Getting ready to do it
4. Action: Doing it for the 1st time or few
5. Maintenance: Habit (at least 6 mo)
