BCIS 3610 EXAM 2 UNT PROFESSIONAL
TEST BANK SOLVED QUESTIONS ELITE
BUNDLE
●● T/F The inherent processes that are defined in an ERP's solution are
known, by some ERP vendors, as process blueprints.
Answer: True
●● T/F Lead generation and lead tracking are processes concerning the
sales and marketing department.
Answer: True
●● T/F Adding process resources increases process effectiveness, but it
adds costs.
Answer: True
●● _____ is a suite of applications, a database, and a set of inherent
processes for managing all the interactions with the customer, from lead
generation to customer service.
Answer: Customer relationship management
●● _____ processes span an organization and support activities in
multiple departments.
,Answer: Enterprise
●● _____ are predesigned procedures for using software products.
Answer: Inherent processes
●● T/F Order and account tracking are business processes concerning
the operations department.
Answer: False
●● T/F CRM systems incorporate accounting, manufacturing, inventory,
and human resources applications.
Answer: False
●● T/F An ERP solution includes a database design, initial configuration
data, and the company's operational data.
Answer: False
●● Which phase of the customer life cycle focuses on increasing the
value of existing customers by selling them more product?.
Answer: Relationship management
●● T/F The problems of duplicated data, disjointed systems, limited
information, and inefficiencies are solved by spreading the data across
multiple databases.
, Answer: False
●● To reduce the substantial work that needs to be done to customize an
ERP application to a particular customer, ERP vendors provide.
Answer: industry-specific solutions
●● T/F An ERP solution consists of application programs, databases,
and business process procedures but does not include training and
consulting.
Answer: False
●● When an organization has inconsistent duplicated data, it is said to
have a problem of ____.
Answer: Data integrity
●● T/F Dynamic processes support operational activities.
Answer: False
●● T/F Business process re-engineering is the activity of altering
existing and designing new business processes to take advantage of new
information systems.
Answer: True
TEST BANK SOLVED QUESTIONS ELITE
BUNDLE
●● T/F The inherent processes that are defined in an ERP's solution are
known, by some ERP vendors, as process blueprints.
Answer: True
●● T/F Lead generation and lead tracking are processes concerning the
sales and marketing department.
Answer: True
●● T/F Adding process resources increases process effectiveness, but it
adds costs.
Answer: True
●● _____ is a suite of applications, a database, and a set of inherent
processes for managing all the interactions with the customer, from lead
generation to customer service.
Answer: Customer relationship management
●● _____ processes span an organization and support activities in
multiple departments.
,Answer: Enterprise
●● _____ are predesigned procedures for using software products.
Answer: Inherent processes
●● T/F Order and account tracking are business processes concerning
the operations department.
Answer: False
●● T/F CRM systems incorporate accounting, manufacturing, inventory,
and human resources applications.
Answer: False
●● T/F An ERP solution includes a database design, initial configuration
data, and the company's operational data.
Answer: False
●● Which phase of the customer life cycle focuses on increasing the
value of existing customers by selling them more product?.
Answer: Relationship management
●● T/F The problems of duplicated data, disjointed systems, limited
information, and inefficiencies are solved by spreading the data across
multiple databases.
, Answer: False
●● To reduce the substantial work that needs to be done to customize an
ERP application to a particular customer, ERP vendors provide.
Answer: industry-specific solutions
●● T/F An ERP solution consists of application programs, databases,
and business process procedures but does not include training and
consulting.
Answer: False
●● When an organization has inconsistent duplicated data, it is said to
have a problem of ____.
Answer: Data integrity
●● T/F Dynamic processes support operational activities.
Answer: False
●● T/F Business process re-engineering is the activity of altering
existing and designing new business processes to take advantage of new
information systems.
Answer: True
