MDAST 322 FINAL EXAM STUDY WITH
COMPLETE SOLUTIONS
environmental distractions and visual impairments are barriers to communication: true
or false - Correct Answers -True
When in the depression stage, a person refuses to accept the diagnosis: true or false -
Correct Answers -False
Self-actualization needs include air, food, drink, shelter, and warmth? : true or false -
Correct Answers -False
Unmet safety needs can lead to fear, stress, and anxiety: true or false - Correct
Answers -True
Exercise and getting plenty of sleep are considered adaptive coping mechanisms. :true
or false - Correct Answers -True
Nonverbal communication is a form of communication that occurs through body
language and expressive behaviors rather than with verbal or written words. :T or F -
Correct Answers -True
This therapeutic communication technique involves putting words to the person's
emotional reaction, which acknowledges the person's feelings? - Correct Answers -
Reflection
This therapeutic communication technique allows the listener to get additional
information. The listener can ask, "Do you mean ..." - Correct Answers -Clarification
Which of the following are barriers to communication - Correct Answers -Environmental
distractions, Internal distractions, Hearing impaired, Illiterate
Which of the following is an internal distraction to communication? - Correct Answers -
Pain
A patient has a hearing impairment. What technique should the medical assistant use to
help overcome this communication barrier? - Correct Answers -Use print materials and
written instructions and use videos with captions.
,A medical assistant is working with a 10-year-old child. What stage of Erikson's
psychosocial development is this patient in - Correct Answers -Industry versus Inferiority
A medical assistant is working with a 72-year-old adult. What stage of Erikson's
psychosocial development is this patient in? - Correct Answers -Ego Integrity versus
Despair
What communication strategy should a medical assistant use with a preschooler? -
Correct Answers -Use short, simple sentences and use imitation, play, and role-playing.
This type of diversity is defined as general customs, norms, values, and beliefs held by
a group of people. - Correct Answers -Culture
This type of diversity is defined as a group of people who share a common ancestry,
culture, religion, traditions, nationality, and language. - Correct Answers -Ethnicity
This type of diversity is defined as all the ways a person is different from others,
including religion and lifestyles - Correct Answers -Social factors
Sally attends church each week. She does not drink or smoke. These are examples of
________ diversity. - Correct Answers -social factors
Stan states he is Polish. He grew up speaking Polish and loves Polish foods. He comes
from a very traditional Polish family and plans on carrying on the traditions with his
family. This is an example of ________ diversity. - Correct Answers -ethnicity
Tim immigrated as a child to the United States. He has adapted to the U.S. customs. He
likes to be on time and believes in the rights of a U.S. citizen. This is an example of
________ diversity. - Correct Answers -culture
What are not types of nonverbal communication? - Correct Answers -Words
What is true regarding self-boundaries with communication? - Correct Answers -
Discussions regarding relationships, politics, and religion are not appropriate for the
workplace and people can be insulted if others swear or use religious names in
inappropriate ways
What is incorrect regarding nonverbal communication? - Correct Answers -Pitch refers
to the emotion in the voice.
What is true regarding the communication cycle? - Correct Answers -All are correct
What type of communicators avoid expressing one's feelings or opinions and allows
others to infringe on one's rights? - Correct Answers -Passive communicator
,What type of communicators clearly state their needs and wants and use "I" statements
and listen without interrupting? - Correct Answers -Assertive communicators
What type of communicators try to dominate others, have poor listening skills, and use
"you" statements? - Correct Answers -Aggressive communicators
What type of communicators use soft voices, make no eye contact, and fidgets and
cause others to feel exasperated and frustrated? - Correct Answers -Passive
communicators
A person has come to terms with the fact her mother is dying. Using the Stages of Grief
and Dying, what stage is this person in? - Correct Answers -Acceptance
Sam was diagnosed with stage 3 lung cancer. He feels sad and uncertain. He is not
participating in his weekly cribbage game with his friends. Using the Stages of Grief and
Dying, what stage is he in? - Correct Answers -Depression
Which of these needs is not a "deficiency" need according to Maslow? - Correct
Answers -Self-actualization needs
What is not an adaptive coping mechanism - Correct Answers -Compliance and
dependence
Unmet ______ needs can lead to feelings of isolation and depression - Correct Answers
-love and belongingness
With this defense mechanism, a person comes up with various explanations to justify
his or her response. - Correct Answers -Rationalization
Sarah becomes friends with a patient. What is not appropriate for a medical assistant to
do? - Correct Answers -All are correct
With paraphrasing, the medical assistant rewords the patient's statement to check the
meaning and the interpretation. T or F - Correct Answers -True
A stabbing is considered a wound of violence and in most states this type of wound
needs to reported. T or F - Correct Answers -True
Psychotherapy notes include what the patient stated during the session and the
provider's analysis of the patient's statements and the situation. t or F - Correct Answers
-True
The ADA Amendments Act of 2008 expanded the meaning and interpretation of the
definition of disability. People with cancer, diabetes, learning disabilities, and epilepsy
are covered under this law. T or F - Correct Answers -True
, The purpose of an incident report is to prevent a future lawsuit. T or F - Correct Answers
-False
The Federal Anti-Kickback Law prohibits intentionally receiving or giving anything of
value to get referrals or generate federal healthcare program business. T or F - Correct
Answers -True
What term means to be free from unwanted intrusion? - Correct Answers -Privacy
A(n) _________ is the disclosing private facts without consent of the individual - Correct
Answers -invasion of privacy
________ is a legally protected right of patients. - Correct Answers -Confidentiality
What agency enforces HIPAA? - Correct Answers -HHS Office for Civil Rights
The Security Rule relates to: - Correct Answers -protecting the patient information that
is electronically stored and transmitted
This is the unique identifier given to all healthcare providers. - Correct Answers -NPI
What is not direct patient identifier? - Correct Answers -Physical health conditions
This HIPAA term means a reason for releasing or disclosing patient information. -
Correct Answers -Permission
A provider treats a patient for an emotional condition. The patient requests her records
and the provider refuses to release the records. What statement is true about this
situation? - Correct Answers -The provider has a right to refuse based on the doctrine of
professional discretion.
What is part of the psychotherapy notes? - Correct Answers -Provider's analysis
What patient records are held at a higher level of confidentiality? - Correct Answers -All
are correct
What are reportable cases per state statutes? - Correct Answers -All are correct
Who are mandatory reporters for child maltreatment? - Correct Answers -All are correct
What question would be an illegal interview question? - Correct Answers -Have you
ever been arrested?
What is true regarding compliance reporting for unsafe activities? - Correct Answers -All
are true
COMPLETE SOLUTIONS
environmental distractions and visual impairments are barriers to communication: true
or false - Correct Answers -True
When in the depression stage, a person refuses to accept the diagnosis: true or false -
Correct Answers -False
Self-actualization needs include air, food, drink, shelter, and warmth? : true or false -
Correct Answers -False
Unmet safety needs can lead to fear, stress, and anxiety: true or false - Correct
Answers -True
Exercise and getting plenty of sleep are considered adaptive coping mechanisms. :true
or false - Correct Answers -True
Nonverbal communication is a form of communication that occurs through body
language and expressive behaviors rather than with verbal or written words. :T or F -
Correct Answers -True
This therapeutic communication technique involves putting words to the person's
emotional reaction, which acknowledges the person's feelings? - Correct Answers -
Reflection
This therapeutic communication technique allows the listener to get additional
information. The listener can ask, "Do you mean ..." - Correct Answers -Clarification
Which of the following are barriers to communication - Correct Answers -Environmental
distractions, Internal distractions, Hearing impaired, Illiterate
Which of the following is an internal distraction to communication? - Correct Answers -
Pain
A patient has a hearing impairment. What technique should the medical assistant use to
help overcome this communication barrier? - Correct Answers -Use print materials and
written instructions and use videos with captions.
,A medical assistant is working with a 10-year-old child. What stage of Erikson's
psychosocial development is this patient in - Correct Answers -Industry versus Inferiority
A medical assistant is working with a 72-year-old adult. What stage of Erikson's
psychosocial development is this patient in? - Correct Answers -Ego Integrity versus
Despair
What communication strategy should a medical assistant use with a preschooler? -
Correct Answers -Use short, simple sentences and use imitation, play, and role-playing.
This type of diversity is defined as general customs, norms, values, and beliefs held by
a group of people. - Correct Answers -Culture
This type of diversity is defined as a group of people who share a common ancestry,
culture, religion, traditions, nationality, and language. - Correct Answers -Ethnicity
This type of diversity is defined as all the ways a person is different from others,
including religion and lifestyles - Correct Answers -Social factors
Sally attends church each week. She does not drink or smoke. These are examples of
________ diversity. - Correct Answers -social factors
Stan states he is Polish. He grew up speaking Polish and loves Polish foods. He comes
from a very traditional Polish family and plans on carrying on the traditions with his
family. This is an example of ________ diversity. - Correct Answers -ethnicity
Tim immigrated as a child to the United States. He has adapted to the U.S. customs. He
likes to be on time and believes in the rights of a U.S. citizen. This is an example of
________ diversity. - Correct Answers -culture
What are not types of nonverbal communication? - Correct Answers -Words
What is true regarding self-boundaries with communication? - Correct Answers -
Discussions regarding relationships, politics, and religion are not appropriate for the
workplace and people can be insulted if others swear or use religious names in
inappropriate ways
What is incorrect regarding nonverbal communication? - Correct Answers -Pitch refers
to the emotion in the voice.
What is true regarding the communication cycle? - Correct Answers -All are correct
What type of communicators avoid expressing one's feelings or opinions and allows
others to infringe on one's rights? - Correct Answers -Passive communicator
,What type of communicators clearly state their needs and wants and use "I" statements
and listen without interrupting? - Correct Answers -Assertive communicators
What type of communicators try to dominate others, have poor listening skills, and use
"you" statements? - Correct Answers -Aggressive communicators
What type of communicators use soft voices, make no eye contact, and fidgets and
cause others to feel exasperated and frustrated? - Correct Answers -Passive
communicators
A person has come to terms with the fact her mother is dying. Using the Stages of Grief
and Dying, what stage is this person in? - Correct Answers -Acceptance
Sam was diagnosed with stage 3 lung cancer. He feels sad and uncertain. He is not
participating in his weekly cribbage game with his friends. Using the Stages of Grief and
Dying, what stage is he in? - Correct Answers -Depression
Which of these needs is not a "deficiency" need according to Maslow? - Correct
Answers -Self-actualization needs
What is not an adaptive coping mechanism - Correct Answers -Compliance and
dependence
Unmet ______ needs can lead to feelings of isolation and depression - Correct Answers
-love and belongingness
With this defense mechanism, a person comes up with various explanations to justify
his or her response. - Correct Answers -Rationalization
Sarah becomes friends with a patient. What is not appropriate for a medical assistant to
do? - Correct Answers -All are correct
With paraphrasing, the medical assistant rewords the patient's statement to check the
meaning and the interpretation. T or F - Correct Answers -True
A stabbing is considered a wound of violence and in most states this type of wound
needs to reported. T or F - Correct Answers -True
Psychotherapy notes include what the patient stated during the session and the
provider's analysis of the patient's statements and the situation. t or F - Correct Answers
-True
The ADA Amendments Act of 2008 expanded the meaning and interpretation of the
definition of disability. People with cancer, diabetes, learning disabilities, and epilepsy
are covered under this law. T or F - Correct Answers -True
, The purpose of an incident report is to prevent a future lawsuit. T or F - Correct Answers
-False
The Federal Anti-Kickback Law prohibits intentionally receiving or giving anything of
value to get referrals or generate federal healthcare program business. T or F - Correct
Answers -True
What term means to be free from unwanted intrusion? - Correct Answers -Privacy
A(n) _________ is the disclosing private facts without consent of the individual - Correct
Answers -invasion of privacy
________ is a legally protected right of patients. - Correct Answers -Confidentiality
What agency enforces HIPAA? - Correct Answers -HHS Office for Civil Rights
The Security Rule relates to: - Correct Answers -protecting the patient information that
is electronically stored and transmitted
This is the unique identifier given to all healthcare providers. - Correct Answers -NPI
What is not direct patient identifier? - Correct Answers -Physical health conditions
This HIPAA term means a reason for releasing or disclosing patient information. -
Correct Answers -Permission
A provider treats a patient for an emotional condition. The patient requests her records
and the provider refuses to release the records. What statement is true about this
situation? - Correct Answers -The provider has a right to refuse based on the doctrine of
professional discretion.
What is part of the psychotherapy notes? - Correct Answers -Provider's analysis
What patient records are held at a higher level of confidentiality? - Correct Answers -All
are correct
What are reportable cases per state statutes? - Correct Answers -All are correct
Who are mandatory reporters for child maltreatment? - Correct Answers -All are correct
What question would be an illegal interview question? - Correct Answers -Have you
ever been arrested?
What is true regarding compliance reporting for unsafe activities? - Correct Answers -All
are true
