EPIC- FRONT DESK DEFINITIONS
QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS UPDATED 2026
Hyperspace -ANSWER ✔✔Displays basic information about Hyperspace session,
such as the department you logged into. It is also known as an integrated platform
that hosts most Epic applications.
DAR -ANSWER ✔✔Department Appointments Report is a list of all patients you
are expecting to see today in your department.
Patient Lookup Window -ANSWER ✔✔allows you to find or create patient
records.
Activity tool bar -ANSWER ✔✔contains buttons that relate specifically to the
activity you are currently in.
Epic search box -ANSWER ✔✔allows you to get to activities, patients, and
clinical information quicker by typing in what you are looking for and clicking a
hyperlink to jump to that information.
Patient sidebar -ANSWER ✔✔information such as upcoming appointments,
Guarantor Account Information, and Insurance Information can be seen.
Provider -ANSWER ✔✔actual person like a doctor, nurse or technician, a
resource, a room, or a piece of equipment that needs to be scheduled.
,Schedule Scanner -ANSWER ✔✔allows you to quickly access how full a provider
schedule is for the next seven days.
Number of openings -ANSWER ✔✔indicates the number of regular available
openings for each slot.
Time -ANSWER ✔✔The beginning of each period on the schedule. If blank, it
indicates the slot is public and can be scheduled by anyone.. If Pri, appears the slot
is private, can only be scheduled by someone with private access.
MRN -ANSWER ✔✔Medical Record Number of the patient with an appointment.
END -ANSWER ✔✔break in the schedule.
Name -ANSWER ✔✔indicate the name of the patient.
Regular openings -ANSWER ✔✔openings can be scheduled into with no
problems. The number of regular slots open per slot is indicated by the number you
see next to the time slot.
If the slot is color green -ANSWER ✔✔there is a positive number in that slot, then
no regular appointments have been scheduled there.
If there is a zero the slot color is yellow -ANSWER ✔✔there are no regular
openings available but the provider has a least one open overbook available.
Red time slots -ANSWER ✔✔means no available appointments.
, Gray time slots -ANSWER ✔✔means the time slot has been designated as held
time. The provider wanted a portion of his or her schedule held for some reason.
Overbooks -ANSWER ✔✔opening set up if the provider is willing to be
overbooked in certain time slots.
Security -ANSWER ✔✔the ability to schedule into overbooks is security
controlled.
A block of time -ANSWER ✔✔time slot reserved for a particular type of visit or
patient. During the scheduling process, blocks serve as visual indicators on the
providers schedule.
Appointment Entry -ANSWER ✔✔displays information either as you enter it or as
you select slots on the schedule. This information includes visit type, date,
provider, time length, and appointment notes.
Appointment Review -ANSWER ✔✔shows a summary of the appointment you
are scheduling. This allows you to review the appointment information within the
patient before accepting the appointment.
Confirm Now -ANSWER ✔✔button on the Appointment Review window. If you
are scheduling a patients appointment for the near future, you can click this button.
This will prevent that particular appointment from appearing on the Confirm
Appointment Report.
Accept -ANSWER ✔✔button to schedule the Appointment. If selected you are
scheduling the appointment and creating a contact for the patient in the system.
QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS UPDATED 2026
Hyperspace -ANSWER ✔✔Displays basic information about Hyperspace session,
such as the department you logged into. It is also known as an integrated platform
that hosts most Epic applications.
DAR -ANSWER ✔✔Department Appointments Report is a list of all patients you
are expecting to see today in your department.
Patient Lookup Window -ANSWER ✔✔allows you to find or create patient
records.
Activity tool bar -ANSWER ✔✔contains buttons that relate specifically to the
activity you are currently in.
Epic search box -ANSWER ✔✔allows you to get to activities, patients, and
clinical information quicker by typing in what you are looking for and clicking a
hyperlink to jump to that information.
Patient sidebar -ANSWER ✔✔information such as upcoming appointments,
Guarantor Account Information, and Insurance Information can be seen.
Provider -ANSWER ✔✔actual person like a doctor, nurse or technician, a
resource, a room, or a piece of equipment that needs to be scheduled.
,Schedule Scanner -ANSWER ✔✔allows you to quickly access how full a provider
schedule is for the next seven days.
Number of openings -ANSWER ✔✔indicates the number of regular available
openings for each slot.
Time -ANSWER ✔✔The beginning of each period on the schedule. If blank, it
indicates the slot is public and can be scheduled by anyone.. If Pri, appears the slot
is private, can only be scheduled by someone with private access.
MRN -ANSWER ✔✔Medical Record Number of the patient with an appointment.
END -ANSWER ✔✔break in the schedule.
Name -ANSWER ✔✔indicate the name of the patient.
Regular openings -ANSWER ✔✔openings can be scheduled into with no
problems. The number of regular slots open per slot is indicated by the number you
see next to the time slot.
If the slot is color green -ANSWER ✔✔there is a positive number in that slot, then
no regular appointments have been scheduled there.
If there is a zero the slot color is yellow -ANSWER ✔✔there are no regular
openings available but the provider has a least one open overbook available.
Red time slots -ANSWER ✔✔means no available appointments.
, Gray time slots -ANSWER ✔✔means the time slot has been designated as held
time. The provider wanted a portion of his or her schedule held for some reason.
Overbooks -ANSWER ✔✔opening set up if the provider is willing to be
overbooked in certain time slots.
Security -ANSWER ✔✔the ability to schedule into overbooks is security
controlled.
A block of time -ANSWER ✔✔time slot reserved for a particular type of visit or
patient. During the scheduling process, blocks serve as visual indicators on the
providers schedule.
Appointment Entry -ANSWER ✔✔displays information either as you enter it or as
you select slots on the schedule. This information includes visit type, date,
provider, time length, and appointment notes.
Appointment Review -ANSWER ✔✔shows a summary of the appointment you
are scheduling. This allows you to review the appointment information within the
patient before accepting the appointment.
Confirm Now -ANSWER ✔✔button on the Appointment Review window. If you
are scheduling a patients appointment for the near future, you can click this button.
This will prevent that particular appointment from appearing on the Confirm
Appointment Report.
Accept -ANSWER ✔✔button to schedule the Appointment. If selected you are
scheduling the appointment and creating a contact for the patient in the system.
