MGT 103 CHAPTER 1 EXAM QUESTIONS
AND ANSWERS ALL CORRECT
The management pioneer who performed the Hawthorne studies at Western Electric
was
a. Lillian Gilbreth.
b. Elton Mayo.
c. Henry Gantt.
d. Frank Gilbreth.
e. Frederick W. Taylor. - Answer- B
In the Hawthorne Studies, workers who overproduced were branded as
a. operators.
b. squealers.
c. rate busters.
d. chiselers.
e. producers. - Answer- C
Which of the following was one of the findings of the Hawthorne studies?
a. Workers tend to underperform when they are given special attention or supervision.
b. Higher pay and incentives are more important to workers than social acceptance.
c. All the workers in a group work toward achieving productivity targets set by
supervisors.
d. Both individual and social processes play major roles in shaping worker behavior.
e. Workers in all groups tend to encourage and support members who are
overproductive. - Answer- D
Which of the following is a Theory Y assumption?
a. Social processes do not influence the performance of workers.
b. People are not internally motivated to achieve their goals.
c. People do not naturally dislike work.
d. People prefer to be directed, to avoid responsibility, and to want security.
e. People perform better when they are threatened by the manager. - Answer- C
Which of the following assumptions is represented by Theory Y?
a. People prefer to be directed, to avoid responsibility, and to want security.
b. People are bright, but under most organizational conditions, their potential is
underutilized.
c. People do not like work and try to avoid it.
,d. The productivity of workers is not affected by social processes at the workplace.
e. Managers need to be coercive to get work done from their workers. - Answer- B
A difference between Theory X and Theory Y is that
a. Theory X makes positive assumptions.
b. Theory Y is consistent with the views of scientific management.
c. Theory Y assumes that people lack ambition.
d. Theory Y represents the assumptions made by human relations advocates.
e. Theory Y assumes that people naturally dislike work. - Answer- D
A Theory Y assumption is that
a. incentives rather than social processes influence workers.
b. managers have to control, direct, coerce, and threaten employees to get them to
work toward organizational
goals.
c. people prefer to be directed, to avoid responsibility, and to want security; they have
little ambition.
d. people are committed to goals to the degree that they receive personal rewards when
they reach their
objectives.
e. people naturally dislike work and try to avoid it. - Answer- D
_____ proposed that workers respond primarily to the social context of the workplace,
including social conditioning,
group norms, and interpersonal dynamics.
a. The classical management perspective
b. The human relations movement
c. The systems perspective
d. Management science
e. The contingency perspective - Answer- B
Which of the following is a Theory X assumption?
a. People will both seek and accept responsibility.
b. Managers are harsh on their employees.
c. People have little ambition.
d. People are internally motivated.
e. People do not naturally dislike work. - Answer- C
Which of the following draws from psychology, sociology, anthropology, economics, and
medicine?
a. Organizational behavior
b. Scientific management
c. Administrative management
d. Systems perspective
e. Contingency perspective - Answer- A
, When a manufacturing plant uses mathematical models to plan production and
schedule equipment maintenance, it is
drawing upon
a. scientific management.
b. administrative management.
c. management science.
d. the behavioral management perspective.
e. Theory X assumptions. - Answer- C
Chap 1 _____ can be defined as a set of activities directed at an organization's
resources, with the aim of achieving organizational goals in an efficient and effective
manner.
a. Economics
b. A theory
c. Management
d. Self-dealing
e. Divestment - Answer- C
Which of the following helps make the management process efficient?
a. Increasing overhead production costs
b. Using resources in a cost-effective manner
c. Making management decisions independently of the organization's external
environment
d. Using the majority of resources for sales promotion activities. Using
micromanagement techniques - Answer- B
A management process is considered to be effective when:
a. overhead production costs are increased.
b. the right decisions are made and implemented.
c. decisions are made independently of the organization's external environment.
d. the same amount of resources are allocated to all the functions of the organization.
e. the organization is highly centralized. - Answer- B
One of the titles found in the group of middle managers is
a. director.
b. vice president.
c. supervisor.
d. office manager.
e. plant manager - Answer- E
Which of the following statements about top managers is true?
a. They are the largest group of managers in most organizations.
b. They officially represent their organization to the external environment.
c. They primarily oversee the day-to-day operations of an organization.
d. They supervise and coordinate the activities of first-line managers.
e. They supervise and coordinate the activities of operating employees. - Answer- B
AND ANSWERS ALL CORRECT
The management pioneer who performed the Hawthorne studies at Western Electric
was
a. Lillian Gilbreth.
b. Elton Mayo.
c. Henry Gantt.
d. Frank Gilbreth.
e. Frederick W. Taylor. - Answer- B
In the Hawthorne Studies, workers who overproduced were branded as
a. operators.
b. squealers.
c. rate busters.
d. chiselers.
e. producers. - Answer- C
Which of the following was one of the findings of the Hawthorne studies?
a. Workers tend to underperform when they are given special attention or supervision.
b. Higher pay and incentives are more important to workers than social acceptance.
c. All the workers in a group work toward achieving productivity targets set by
supervisors.
d. Both individual and social processes play major roles in shaping worker behavior.
e. Workers in all groups tend to encourage and support members who are
overproductive. - Answer- D
Which of the following is a Theory Y assumption?
a. Social processes do not influence the performance of workers.
b. People are not internally motivated to achieve their goals.
c. People do not naturally dislike work.
d. People prefer to be directed, to avoid responsibility, and to want security.
e. People perform better when they are threatened by the manager. - Answer- C
Which of the following assumptions is represented by Theory Y?
a. People prefer to be directed, to avoid responsibility, and to want security.
b. People are bright, but under most organizational conditions, their potential is
underutilized.
c. People do not like work and try to avoid it.
,d. The productivity of workers is not affected by social processes at the workplace.
e. Managers need to be coercive to get work done from their workers. - Answer- B
A difference between Theory X and Theory Y is that
a. Theory X makes positive assumptions.
b. Theory Y is consistent with the views of scientific management.
c. Theory Y assumes that people lack ambition.
d. Theory Y represents the assumptions made by human relations advocates.
e. Theory Y assumes that people naturally dislike work. - Answer- D
A Theory Y assumption is that
a. incentives rather than social processes influence workers.
b. managers have to control, direct, coerce, and threaten employees to get them to
work toward organizational
goals.
c. people prefer to be directed, to avoid responsibility, and to want security; they have
little ambition.
d. people are committed to goals to the degree that they receive personal rewards when
they reach their
objectives.
e. people naturally dislike work and try to avoid it. - Answer- D
_____ proposed that workers respond primarily to the social context of the workplace,
including social conditioning,
group norms, and interpersonal dynamics.
a. The classical management perspective
b. The human relations movement
c. The systems perspective
d. Management science
e. The contingency perspective - Answer- B
Which of the following is a Theory X assumption?
a. People will both seek and accept responsibility.
b. Managers are harsh on their employees.
c. People have little ambition.
d. People are internally motivated.
e. People do not naturally dislike work. - Answer- C
Which of the following draws from psychology, sociology, anthropology, economics, and
medicine?
a. Organizational behavior
b. Scientific management
c. Administrative management
d. Systems perspective
e. Contingency perspective - Answer- A
, When a manufacturing plant uses mathematical models to plan production and
schedule equipment maintenance, it is
drawing upon
a. scientific management.
b. administrative management.
c. management science.
d. the behavioral management perspective.
e. Theory X assumptions. - Answer- C
Chap 1 _____ can be defined as a set of activities directed at an organization's
resources, with the aim of achieving organizational goals in an efficient and effective
manner.
a. Economics
b. A theory
c. Management
d. Self-dealing
e. Divestment - Answer- C
Which of the following helps make the management process efficient?
a. Increasing overhead production costs
b. Using resources in a cost-effective manner
c. Making management decisions independently of the organization's external
environment
d. Using the majority of resources for sales promotion activities. Using
micromanagement techniques - Answer- B
A management process is considered to be effective when:
a. overhead production costs are increased.
b. the right decisions are made and implemented.
c. decisions are made independently of the organization's external environment.
d. the same amount of resources are allocated to all the functions of the organization.
e. the organization is highly centralized. - Answer- B
One of the titles found in the group of middle managers is
a. director.
b. vice president.
c. supervisor.
d. office manager.
e. plant manager - Answer- E
Which of the following statements about top managers is true?
a. They are the largest group of managers in most organizations.
b. They officially represent their organization to the external environment.
c. They primarily oversee the day-to-day operations of an organization.
d. They supervise and coordinate the activities of first-line managers.
e. They supervise and coordinate the activities of operating employees. - Answer- B
