MGT 103 FINAL EXAM QUESTIONS
AND ANSWERS ALL CORRECT
The _____ lists the duties of a job, the job's working conditions, and the tools, materials,
and equipment used to perform it. - Answer- job description
Which of the following perspectives on motivation concerns "what" motivates people
rather than "how" they are motivated? - Answer- Content
According to the Lewin model of organization change process, refreezing involves -
Answer- reinforcing the change so that it becomes a part of the system.
_____, used to determine individual performance, can be challenging for a manager to
impart in an employee. - Answer- Ability
_____ is defined as intentionally seeking and hiring qualified or qualifiable employees
from racial, sexual, and ethnic groups that are underrepresented in an organization. -
Answer- Affirmative action
Degan Systems was caught by surprise when new government regulations forced them
to stop one of their assembly lines until certain systems were upgrades. Degan now
needed to update the line and also find a way to retain both customers and employees
during the transition. Degan is going through _____ change. - Answer- Reactive
Alpha Motors Inc. was affected by the recession in 2008. The company had to make
extensive changes to its organizational structure and design. This scenario illustrates
how _____ forces lead management to make changes. - Answer- External
Madeline runs a lawn cutting service. She anticipates some increased expenses in her
personal life in the next six months, and wants to earn more money to pay for them.
Therefore, she has decided to take on additional clients and work more hours.
Madeline's motivation is due to - Answer- need or deficiency.
Substantive modification to some part of an organization is known as organization -
Answer- change.
In expectancy theory, raises, promotions, stress and resentment are all _____ of an
individual's behaviors. - Answer- outcomes
, Martha is given a new office and a new job title as recognition for her accomplishment
over her years of service to the organization. She is satisfied with the recognition and
respect from her colleagues. This portrays that the organization is addressing her _____
needs. - Answer- Esteem
A(n) _____ lists each important managerial position in an organization, who occupies it,
how long he or she will probably remain in the position, and who is or will be a qualified
fill-in. - Answer- replacement chart
_____ are hired for short periods of time and provide greater flexibility, earn lower
wages, and often do not participate in benefits programs. - Answer- Temporary workers
Which of the following actions represents an attempt to manage social responsibility
through ethical compliance? - Answer- Creating a committee to review policies
concerning selection of new hires and promotion of employees
Which of the following draws from psychology, sociology, anthropology, economics, and
medicine? - Answer- Organizational behavior
Alba Motorbikes is known for its heavyweight motorcycles. The company places
emphasis on the quality of the bikes and after-sale service. The brand also enjoys
customer loyalty. This scenario described Alba Motorbikes' - Answer- distinctive
competence.
The management at Loft Corp. has introduced new employment policies. The mangers
are now tracking and monitoring the implementation of the new policies. Which of the
following management functions is illustrated in the scenario? - Answer- Controlling
Which of the following statements about first-line managers is true? - Answer- They
typically spend a large proportion of their time supervising the work of their
subordinates.
Which of the following is a concern of the technological dimension of an organization's
general environment? - Answer- Tools, methods, and technology
Which of the following statements is true about tactical goals? - Answer- Their focus is
on how to operationalize actions necessary to achieve strategic goals.
_____ can be defined as a set of activities directed at an organization's resources, with
the aim of achieving organizational goals in an efficient and effective manner. - Answer-
Management
Strategy formulation is the - Answer- set of processes for determining the strategies that
will be used by an organization.
AND ANSWERS ALL CORRECT
The _____ lists the duties of a job, the job's working conditions, and the tools, materials,
and equipment used to perform it. - Answer- job description
Which of the following perspectives on motivation concerns "what" motivates people
rather than "how" they are motivated? - Answer- Content
According to the Lewin model of organization change process, refreezing involves -
Answer- reinforcing the change so that it becomes a part of the system.
_____, used to determine individual performance, can be challenging for a manager to
impart in an employee. - Answer- Ability
_____ is defined as intentionally seeking and hiring qualified or qualifiable employees
from racial, sexual, and ethnic groups that are underrepresented in an organization. -
Answer- Affirmative action
Degan Systems was caught by surprise when new government regulations forced them
to stop one of their assembly lines until certain systems were upgrades. Degan now
needed to update the line and also find a way to retain both customers and employees
during the transition. Degan is going through _____ change. - Answer- Reactive
Alpha Motors Inc. was affected by the recession in 2008. The company had to make
extensive changes to its organizational structure and design. This scenario illustrates
how _____ forces lead management to make changes. - Answer- External
Madeline runs a lawn cutting service. She anticipates some increased expenses in her
personal life in the next six months, and wants to earn more money to pay for them.
Therefore, she has decided to take on additional clients and work more hours.
Madeline's motivation is due to - Answer- need or deficiency.
Substantive modification to some part of an organization is known as organization -
Answer- change.
In expectancy theory, raises, promotions, stress and resentment are all _____ of an
individual's behaviors. - Answer- outcomes
, Martha is given a new office and a new job title as recognition for her accomplishment
over her years of service to the organization. She is satisfied with the recognition and
respect from her colleagues. This portrays that the organization is addressing her _____
needs. - Answer- Esteem
A(n) _____ lists each important managerial position in an organization, who occupies it,
how long he or she will probably remain in the position, and who is or will be a qualified
fill-in. - Answer- replacement chart
_____ are hired for short periods of time and provide greater flexibility, earn lower
wages, and often do not participate in benefits programs. - Answer- Temporary workers
Which of the following actions represents an attempt to manage social responsibility
through ethical compliance? - Answer- Creating a committee to review policies
concerning selection of new hires and promotion of employees
Which of the following draws from psychology, sociology, anthropology, economics, and
medicine? - Answer- Organizational behavior
Alba Motorbikes is known for its heavyweight motorcycles. The company places
emphasis on the quality of the bikes and after-sale service. The brand also enjoys
customer loyalty. This scenario described Alba Motorbikes' - Answer- distinctive
competence.
The management at Loft Corp. has introduced new employment policies. The mangers
are now tracking and monitoring the implementation of the new policies. Which of the
following management functions is illustrated in the scenario? - Answer- Controlling
Which of the following statements about first-line managers is true? - Answer- They
typically spend a large proportion of their time supervising the work of their
subordinates.
Which of the following is a concern of the technological dimension of an organization's
general environment? - Answer- Tools, methods, and technology
Which of the following statements is true about tactical goals? - Answer- Their focus is
on how to operationalize actions necessary to achieve strategic goals.
_____ can be defined as a set of activities directed at an organization's resources, with
the aim of achieving organizational goals in an efficient and effective manner. - Answer-
Management
Strategy formulation is the - Answer- set of processes for determining the strategies that
will be used by an organization.
