PN 2002 Final Review Study Guide 2026
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Terms in this set (112)
Perception a cognitive process by which a person transforms
external sensory data into personalized images
of reality
Problem solving a comprehensive, sequential, cognitive process
used to solve a problem by reducing the
difference between current and desired condit
Problem solving process- scientific · Define the problem
method · Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making is a process that chooses a preferred option or
course of actions from among a set of
alternatives based on given criteria or strategies.
,Decision Making Process · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking analytical process in which you purposefully use
specific thinking skills to make clinical decisions.
What is conflict? An opportunity to understand opposing
preferences and values
Selective attention is the process of focusing on a particular object
in the environment for a certain period.
negative self -talk is any inner dialogue you have with yourself
that may be limiting your ability to believe in
yourselfand your own abilities, and to reach your
potential.
Conflict Resolution identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution : make the approach
Step 1: · Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
, Conflict Resolution Step 2: share · Ask for the other persons perspective
perspectives · Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build Discuss one issue at a time
understanding · Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree · Reality test: is this doable?
on solution · Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan · Create an action plan
next steps · What needs to happen
· How will interaction take place if problems
occur?
Compromising an approach to conflict resolution that involves
both assertiveness and cooperation on the part
of everyone
Summarizing is an active listening skill used to review content
and process.
Ethnicity - the fact or state of belonging to a social group
that has a common national or cultural tradition.
|Complete Questions and Guide Answers, 100%
Verified Graded A+
Save
Terms in this set (112)
Perception a cognitive process by which a person transforms
external sensory data into personalized images
of reality
Problem solving a comprehensive, sequential, cognitive process
used to solve a problem by reducing the
difference between current and desired condit
Problem solving process- scientific · Define the problem
method · Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making is a process that chooses a preferred option or
course of actions from among a set of
alternatives based on given criteria or strategies.
,Decision Making Process · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking analytical process in which you purposefully use
specific thinking skills to make clinical decisions.
What is conflict? An opportunity to understand opposing
preferences and values
Selective attention is the process of focusing on a particular object
in the environment for a certain period.
negative self -talk is any inner dialogue you have with yourself
that may be limiting your ability to believe in
yourselfand your own abilities, and to reach your
potential.
Conflict Resolution identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution : make the approach
Step 1: · Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
, Conflict Resolution Step 2: share · Ask for the other persons perspective
perspectives · Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build Discuss one issue at a time
understanding · Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree · Reality test: is this doable?
on solution · Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan · Create an action plan
next steps · What needs to happen
· How will interaction take place if problems
occur?
Compromising an approach to conflict resolution that involves
both assertiveness and cooperation on the part
of everyone
Summarizing is an active listening skill used to review content
and process.
Ethnicity - the fact or state of belonging to a social group
that has a common national or cultural tradition.
