NCCT Medical Assistant. Interactive
Review Exam with Verified Detailed
Answers
When writing a business letter, the medical assistant should include
which type of punctuation following the salutation? -
correct answer ✅colon
A business letter should be folded in which of the following
positions when using a standard No. 10 envelope? -
correct answer ✅thirds, face-up
Which of the following questions should the medical assistant ask
to gain the most pertinent information about the patient's chief
concern while taking her history? -
correct answer ✅What brings you in to see the doctor today?
When composing a business letter, how should the medical
assistant properly indicate copies of the letter are being sent to
others? -
correct answer ✅Enter "cc" followed by the names.
The medical assistant aligns all parts of a business letter at the left
margin. This is an example of which of the following letter formats?
-
correct answer ✅Full block style
,NCCT Medical Assistant. Interactive
Review Exam with Verified Detailed
Answers
Which of the following is an inappropriate complimentary closing
for a business letter? -
correct answer ✅"Wishing You the Best"
What five pieces of information must be available on every sample
in the laboratory? -
correct answer ✅Full name, unique identifier, date of collection,
time of collection, collector's identity
Recording the patient's critical glucose value in the medical record
is an example of which of the following? -
correct answer ✅good laboratory practices (GLPs)
Which of the following is an appropriate way to greet a patient? -
correct answer ✅"Welcome to Dr. Doe's office. My name is John.
How may I help you?"
A patient presents to the medical office stating the following: "I was
previously seen for a physical exam and the EOB I received
contained an error regarding my medical coverage. The doctor
,NCCT Medical Assistant. Interactive
Review Exam with Verified Detailed
Answers
ordered blood screening for hypercholesterolemia, and I'm out of
my blood pressure meds." Which of the following questions should
the medical office assistant ask the patient first? -
correct answer ✅Did the doctor say you needed to be seen today?
When handling a patient complaint, which of the following actions
by the medical assistant demonstrates professionalism? -
correct answer ✅Thank the patient for making you aware of their
concern.
The medical assistant is preparing to escort a patient with a
prosthetic limb, due to complications from diabetes, to a room.
Which of the following actions by the medical assistant is
appropriate? -
correct answer ✅ask the patient if they need extra assistance
before helping
A medical assistant maintains a positive, caring demeanor when the
office is running 45 minutes behind on scheduled appointments.
This action is most indicative of which of the following workplace
behaviors? -
correct answer ✅professionalism
, NCCT Medical Assistant. Interactive
Review Exam with Verified Detailed
Answers
Which of the following actions by the medical assistant reflects
professional telephone etiquette? (Select the three (3) correct
answers.) -
correct answer ✅1.requesting permission before placing a caller
on hold
2. speaking clearly with a pleasant tone
3.verifying the patient's full name and date of birth
Which of the following pieces of information is important to include
when taking a routine telephone message? (Select the three (3)
correct answers.) -
correct answer ✅1. name of the person calling
2.caller's return telephone number
3.date and time of the call
Which of the following calls should the medical assistant refer
directly to the provider? -
correct answer ✅positive radiological reports
Review Exam with Verified Detailed
Answers
When writing a business letter, the medical assistant should include
which type of punctuation following the salutation? -
correct answer ✅colon
A business letter should be folded in which of the following
positions when using a standard No. 10 envelope? -
correct answer ✅thirds, face-up
Which of the following questions should the medical assistant ask
to gain the most pertinent information about the patient's chief
concern while taking her history? -
correct answer ✅What brings you in to see the doctor today?
When composing a business letter, how should the medical
assistant properly indicate copies of the letter are being sent to
others? -
correct answer ✅Enter "cc" followed by the names.
The medical assistant aligns all parts of a business letter at the left
margin. This is an example of which of the following letter formats?
-
correct answer ✅Full block style
,NCCT Medical Assistant. Interactive
Review Exam with Verified Detailed
Answers
Which of the following is an inappropriate complimentary closing
for a business letter? -
correct answer ✅"Wishing You the Best"
What five pieces of information must be available on every sample
in the laboratory? -
correct answer ✅Full name, unique identifier, date of collection,
time of collection, collector's identity
Recording the patient's critical glucose value in the medical record
is an example of which of the following? -
correct answer ✅good laboratory practices (GLPs)
Which of the following is an appropriate way to greet a patient? -
correct answer ✅"Welcome to Dr. Doe's office. My name is John.
How may I help you?"
A patient presents to the medical office stating the following: "I was
previously seen for a physical exam and the EOB I received
contained an error regarding my medical coverage. The doctor
,NCCT Medical Assistant. Interactive
Review Exam with Verified Detailed
Answers
ordered blood screening for hypercholesterolemia, and I'm out of
my blood pressure meds." Which of the following questions should
the medical office assistant ask the patient first? -
correct answer ✅Did the doctor say you needed to be seen today?
When handling a patient complaint, which of the following actions
by the medical assistant demonstrates professionalism? -
correct answer ✅Thank the patient for making you aware of their
concern.
The medical assistant is preparing to escort a patient with a
prosthetic limb, due to complications from diabetes, to a room.
Which of the following actions by the medical assistant is
appropriate? -
correct answer ✅ask the patient if they need extra assistance
before helping
A medical assistant maintains a positive, caring demeanor when the
office is running 45 minutes behind on scheduled appointments.
This action is most indicative of which of the following workplace
behaviors? -
correct answer ✅professionalism
, NCCT Medical Assistant. Interactive
Review Exam with Verified Detailed
Answers
Which of the following actions by the medical assistant reflects
professional telephone etiquette? (Select the three (3) correct
answers.) -
correct answer ✅1.requesting permission before placing a caller
on hold
2. speaking clearly with a pleasant tone
3.verifying the patient's full name and date of birth
Which of the following pieces of information is important to include
when taking a routine telephone message? (Select the three (3)
correct answers.) -
correct answer ✅1. name of the person calling
2.caller's return telephone number
3.date and time of the call
Which of the following calls should the medical assistant refer
directly to the provider? -
correct answer ✅positive radiological reports
