MGT 103 CHAPTER 7 EXAM QUESTIONS
WITH 100% CORRECT ANSWERS
Which of the following is an example of a goal for change for an organization?
A) Reacting to a forecast indicating new market potential
B) Recognizing that poor employee morale was caused by dangerous working
conditions
C) Deciding to decrease employee turnover rates by 90 percent
D) Introducing a new reward system for employees
E) Arranging for training on interpersonal skills for managers - Answer- C
Which of the following exemplifies the first step in the comprehensive organization
change model?
A) Setting standards for a new absenteeism control procedure
B) Noticing that the pension fund has less cash than needed to provide the guaranteed
employee benefits
C) Determining the probable causes of a recently detected drop in the level of employee
job satisfaction
D) Investigating different techniques for enhancing employeese a satisfaction
E) Planning meetings to help employees understand the procedures in the company's
new quality program - Answer- B
Jenny runs a small boutique in New Orleans and has five employees working under her.
Lately, she has noticed that her boutique has not been delivering customer orders on
time, and she has realized that it is because of the rise in the number of customers and
insufficient manpower. She has decided to employ another five employees. Which step
of the change process is illustrated in the scenario?
A) Implementing the change
B) Diagnosis of relevant variables
C) Selection of an appropriate change technique
D) Planning for implementation of change
E) Evaluation and follow-up - Answer- C
The top management at Omega Inc. recently initiated an employee motivation drive to
improve employee morale and in turn decrease turnover rates. It has now
commissioned a statistics firm to check the effect of its initiative on the employees'
morale. Which step of the comprehensive approach to change is illustrated in the
scenario?
A) Evaluation and follow-up
B) Selection of appropriate change technique
C) Planning for implementation of change
,D) Diagnosis of relevant variables
E) Actual implementation - Answer- A
In general, the biggest cause of worker resistance to change is _____.
A) satisfaction
B) uncertainty
C) regret
D) feelings of loss
E) different perceptions - Answer- B
When Beta Inc. acquired Redd Communications, there was a huge uproar by the staff
of Redd Communications as there were rumors of staff reductions and operations
closures. _____ was the cause for this reaction by the Redd Communications staff.
A) Synergy
B) Process gain
C) Uncertainty
D) Process loss
E) Facilitation - Answer- C
Wendy is reluctant to accept a new job offer because she's worried about her ability to
meet new job demands. The most likely reason for such employee resistance to change
is _____.
A) threatened self-interests
B) facilitation
D) participation
C) uncertainty
E) feelings of loss - Answer- C
When the top management at Venus Corp. sought to change the organization design,
form more work teams, and decrease the managers' span of management, it met with
great resistance from the managers. This was because the managers feared that their
power within the company would decrease. The managers' reaction to change was
brought about by _____.
A) facilitation
B) participation
C) threatened self-interests
D) low self-confidence
E) unfamiliarity with company procedures - Answer- C
Which of the following is an effective way of overcoming resistance to change?
A) Allowing employees to participate in the change process
B) Fostering an environment of uncertainty in the organization
C) Announcing the change only after it has been implemented
D) Minimizing communication among employees
E) Avoiding force-field analysis - Answer- A
, Which of the following is a cause for the resistance to change that a worker might feel
because the worker disagrees with the management that the change will be best for the
organization in the long-run?
A) Threatened self-interests
B) Risk propensity
C) Participation
D) Different perceptions
E) Feelings of loss - Answer- D
Managers can overcome resistance to change by:
A) not letting employees know about the change.
B) letting employees know about the change only after it has been successfully
implemented.
C) limiting the involvement of employees in the change process.
D) minimizing communication during the change process.
E) announcing the change much in advance. - Answer- E
Which of the following is an effective way of overcoming resistance to change?
A) Using micromanagement techniques
B) Using facilitation techniques
C) Using deskilling techniques
D) Limiting employee involvement in the change process
E) Minimizing communication - Answer- B
To overcome resistance to change, the top management of a company discusses with
its employees the new employee policies and procedures that it proposes to bring in
and also seeks their involvement in the change process. This scenario illustrates the
_____ technique that helps reduce resistance to change.
A) participation
B) synergy
C) deskilling
D) greenwashing
E) risk propensity - Answer- A
Martin is trying to adopt more automated equipment in his soda bottling facility, and
workers are resisting the change. When Martin decides to hold a meeting to explain to
workers how the change will be beneficial to them, he is using _____ as a means of
overcoming resistance to change.
A) entropy
B) micromanagement
C) deskilling
D) education
E) specialization - Answer- D
The top management at Phoenix Inc. planned to shift their corporate office to a bigger
and better facility about four streets away from the current location. The top managers
WITH 100% CORRECT ANSWERS
Which of the following is an example of a goal for change for an organization?
A) Reacting to a forecast indicating new market potential
B) Recognizing that poor employee morale was caused by dangerous working
conditions
C) Deciding to decrease employee turnover rates by 90 percent
D) Introducing a new reward system for employees
E) Arranging for training on interpersonal skills for managers - Answer- C
Which of the following exemplifies the first step in the comprehensive organization
change model?
A) Setting standards for a new absenteeism control procedure
B) Noticing that the pension fund has less cash than needed to provide the guaranteed
employee benefits
C) Determining the probable causes of a recently detected drop in the level of employee
job satisfaction
D) Investigating different techniques for enhancing employeese a satisfaction
E) Planning meetings to help employees understand the procedures in the company's
new quality program - Answer- B
Jenny runs a small boutique in New Orleans and has five employees working under her.
Lately, she has noticed that her boutique has not been delivering customer orders on
time, and she has realized that it is because of the rise in the number of customers and
insufficient manpower. She has decided to employ another five employees. Which step
of the change process is illustrated in the scenario?
A) Implementing the change
B) Diagnosis of relevant variables
C) Selection of an appropriate change technique
D) Planning for implementation of change
E) Evaluation and follow-up - Answer- C
The top management at Omega Inc. recently initiated an employee motivation drive to
improve employee morale and in turn decrease turnover rates. It has now
commissioned a statistics firm to check the effect of its initiative on the employees'
morale. Which step of the comprehensive approach to change is illustrated in the
scenario?
A) Evaluation and follow-up
B) Selection of appropriate change technique
C) Planning for implementation of change
,D) Diagnosis of relevant variables
E) Actual implementation - Answer- A
In general, the biggest cause of worker resistance to change is _____.
A) satisfaction
B) uncertainty
C) regret
D) feelings of loss
E) different perceptions - Answer- B
When Beta Inc. acquired Redd Communications, there was a huge uproar by the staff
of Redd Communications as there were rumors of staff reductions and operations
closures. _____ was the cause for this reaction by the Redd Communications staff.
A) Synergy
B) Process gain
C) Uncertainty
D) Process loss
E) Facilitation - Answer- C
Wendy is reluctant to accept a new job offer because she's worried about her ability to
meet new job demands. The most likely reason for such employee resistance to change
is _____.
A) threatened self-interests
B) facilitation
D) participation
C) uncertainty
E) feelings of loss - Answer- C
When the top management at Venus Corp. sought to change the organization design,
form more work teams, and decrease the managers' span of management, it met with
great resistance from the managers. This was because the managers feared that their
power within the company would decrease. The managers' reaction to change was
brought about by _____.
A) facilitation
B) participation
C) threatened self-interests
D) low self-confidence
E) unfamiliarity with company procedures - Answer- C
Which of the following is an effective way of overcoming resistance to change?
A) Allowing employees to participate in the change process
B) Fostering an environment of uncertainty in the organization
C) Announcing the change only after it has been implemented
D) Minimizing communication among employees
E) Avoiding force-field analysis - Answer- A
, Which of the following is a cause for the resistance to change that a worker might feel
because the worker disagrees with the management that the change will be best for the
organization in the long-run?
A) Threatened self-interests
B) Risk propensity
C) Participation
D) Different perceptions
E) Feelings of loss - Answer- D
Managers can overcome resistance to change by:
A) not letting employees know about the change.
B) letting employees know about the change only after it has been successfully
implemented.
C) limiting the involvement of employees in the change process.
D) minimizing communication during the change process.
E) announcing the change much in advance. - Answer- E
Which of the following is an effective way of overcoming resistance to change?
A) Using micromanagement techniques
B) Using facilitation techniques
C) Using deskilling techniques
D) Limiting employee involvement in the change process
E) Minimizing communication - Answer- B
To overcome resistance to change, the top management of a company discusses with
its employees the new employee policies and procedures that it proposes to bring in
and also seeks their involvement in the change process. This scenario illustrates the
_____ technique that helps reduce resistance to change.
A) participation
B) synergy
C) deskilling
D) greenwashing
E) risk propensity - Answer- A
Martin is trying to adopt more automated equipment in his soda bottling facility, and
workers are resisting the change. When Martin decides to hold a meeting to explain to
workers how the change will be beneficial to them, he is using _____ as a means of
overcoming resistance to change.
A) entropy
B) micromanagement
C) deskilling
D) education
E) specialization - Answer- D
The top management at Phoenix Inc. planned to shift their corporate office to a bigger
and better facility about four streets away from the current location. The top managers
