NCCT Interactive Review System
Medical Administrative Duties Exam
Questions and Answers (Latest
Update 2026)
When handling a patient complaint, which of the following actions
by the medical assistant demonstrates professionalism? -
correct answer ✅Thank the patient for making you aware of their
concern.
A medical assistant maintains a positive, caring demeanor when the
office is running 45 minutes behind on scheduled appointments.
This action is most indicative of which of the following workplace
behaviors? -
correct answer ✅professionalism
Permission granted by an individual voluntarily and in his right mind
is known as -
correct answer ✅consent
The medical assistant is preparing to escort a patient with a
prosthetic limb, due to complications from diabetes, to a room.
Which of the following actions by the medical assistant is
appropriate? -
correct answer ✅ask the patient if they need extra assistance
before helping
,NCCT Interactive Review System
Medical Administrative Duties Exam
Questions and Answers (Latest
Update 2026)
Which of the following is the role of a medical transcriptionist in the
health care setting? -
correct answer ✅transforming medical information into a
permanent document
In which of the following medical record categories should the
medical office assistant file a patient's electrocardiogram result? -
correct answer ✅diagnostic procedure documents
Which of the following medical reports includes patient
demographic information, dates of hospitalization, reason for
hospitalization, brief history, significant findings from examinations
and tests, course of treatment, final condition of the patient, and
final diagnosis? -
correct answer ✅discharge summary report
A patient with Medicaid presents to the provider's office requesting
copies of medical records. The patient presents a valid ID and signs
a consent form and the medical office assistant charges the patient
$10.00 for the copies. Which of the following is true regarding this
, NCCT Interactive Review System
Medical Administrative Duties Exam
Questions and Answers (Latest
Update 2026)
charge? -
correct answer ✅A provider can charge for the medical records
because the records belong to the provider.
A patient presents to the outpatient department for a chest x-ray
and sputum culture. The patient was referred from his primary care
physician for a long-term cough. The resident physician provides
the initial interpretation of the x-ray film and states "pneumonia"
and signs the report. Seven days later the sputum culture indicates
a streptococcal infection. Which of the following actions should the
medical office assistant take? -
correct answer ✅Create an addendum because the new
information must be connected to the original note.
Which of the following actions by the medical assistant reflects
professional telephone etiquette? -
correct answer ✅requesting permission before placing a caller on
hold, speaking clearly with a pleasant tone, verifying the patient's
full name and date of birth
Medical Administrative Duties Exam
Questions and Answers (Latest
Update 2026)
When handling a patient complaint, which of the following actions
by the medical assistant demonstrates professionalism? -
correct answer ✅Thank the patient for making you aware of their
concern.
A medical assistant maintains a positive, caring demeanor when the
office is running 45 minutes behind on scheduled appointments.
This action is most indicative of which of the following workplace
behaviors? -
correct answer ✅professionalism
Permission granted by an individual voluntarily and in his right mind
is known as -
correct answer ✅consent
The medical assistant is preparing to escort a patient with a
prosthetic limb, due to complications from diabetes, to a room.
Which of the following actions by the medical assistant is
appropriate? -
correct answer ✅ask the patient if they need extra assistance
before helping
,NCCT Interactive Review System
Medical Administrative Duties Exam
Questions and Answers (Latest
Update 2026)
Which of the following is the role of a medical transcriptionist in the
health care setting? -
correct answer ✅transforming medical information into a
permanent document
In which of the following medical record categories should the
medical office assistant file a patient's electrocardiogram result? -
correct answer ✅diagnostic procedure documents
Which of the following medical reports includes patient
demographic information, dates of hospitalization, reason for
hospitalization, brief history, significant findings from examinations
and tests, course of treatment, final condition of the patient, and
final diagnosis? -
correct answer ✅discharge summary report
A patient with Medicaid presents to the provider's office requesting
copies of medical records. The patient presents a valid ID and signs
a consent form and the medical office assistant charges the patient
$10.00 for the copies. Which of the following is true regarding this
, NCCT Interactive Review System
Medical Administrative Duties Exam
Questions and Answers (Latest
Update 2026)
charge? -
correct answer ✅A provider can charge for the medical records
because the records belong to the provider.
A patient presents to the outpatient department for a chest x-ray
and sputum culture. The patient was referred from his primary care
physician for a long-term cough. The resident physician provides
the initial interpretation of the x-ray film and states "pneumonia"
and signs the report. Seven days later the sputum culture indicates
a streptococcal infection. Which of the following actions should the
medical office assistant take? -
correct answer ✅Create an addendum because the new
information must be connected to the original note.
Which of the following actions by the medical assistant reflects
professional telephone etiquette? -
correct answer ✅requesting permission before placing a caller on
hold, speaking clearly with a pleasant tone, verifying the patient's
full name and date of birth
