NCCT-NCMA EXAM 2026 COMPLETE
EXAM QUESTIONS AND ACCURATE
ANSWERS, ALREADY PASSED!!
Which of the following actions by the Medical Assistant reflects
professional telephone etiquette? (select the three (3) correct
answers) -
correct answer ✅speaking clearly with a pleasant tone
verifying the patient's full name
requesting permission before placing a caller on hold
The medical assistant aligns all parts of a business letter at the left
margin. This is an example of which of the following letter formats?
-
correct answer ✅full block style
Studying the image below, which of the following is missing in the
structure of this professional business letter? -
correct answer ✅header
the best way to ensure that a patient understands and complies
with the medical offices financial policy is to explain the -
correct answer ✅office's financial policies and procedures in
advance of services
,NCCT-NCMA EXAM 2026 COMPLETE
EXAM QUESTIONS AND ACCURATE
ANSWERS, ALREADY PASSED!!
what five pieces of information must be available on every sample
in the laboratory -
correct answer ✅full name, unique identifier, date of collection,
time of collection, collector's identity
which of the following pieces of information is important to include
when taking a routine telephone message (select the three (3)
correct anwsers) -
correct answer ✅caller's return telephone number
date and time of call
name of person calling
which of the following forms should always be included when
sending a fax originating from the medical office -
correct answer ✅cover sheet
a medical assistant maintains a positive, caring demeanor when the
office is running 45- minutes behind on scheduled appointments.
The action is most indicative of which of the following workplace
behaviors -
correct answer ✅professionalism
, NCCT-NCMA EXAM 2026 COMPLETE
EXAM QUESTIONS AND ACCURATE
ANSWERS, ALREADY PASSED!!
the medical assistant mistakenly opens an item of incoming mail
marked "personal" addressed to the physician. What action should
the medical assistant take? -
correct answer ✅write "opened in error" on the outside of the
envelope and initial
Which of the following types of mail is the most cost effective for
bound printed material, film, and sound recordings? -
correct answer ✅media
While recording electronic payments at the end of the day, the
medical assistant leaves the front desk to help a coworker. When
the medical assistant returns, the computer screen is blank. There
is evidence that the office cleaning crew has vacuumed an emptied
the trash around the front desk. How should the medical assistant
initially troubleshoot this issue? (Select the four (4) correct answers
below) -
correct answer ✅click the mouse
press a key on the keyboard
verify the computer is plugged in and turned on
check to see that the monitor is connected to the computer
EXAM QUESTIONS AND ACCURATE
ANSWERS, ALREADY PASSED!!
Which of the following actions by the Medical Assistant reflects
professional telephone etiquette? (select the three (3) correct
answers) -
correct answer ✅speaking clearly with a pleasant tone
verifying the patient's full name
requesting permission before placing a caller on hold
The medical assistant aligns all parts of a business letter at the left
margin. This is an example of which of the following letter formats?
-
correct answer ✅full block style
Studying the image below, which of the following is missing in the
structure of this professional business letter? -
correct answer ✅header
the best way to ensure that a patient understands and complies
with the medical offices financial policy is to explain the -
correct answer ✅office's financial policies and procedures in
advance of services
,NCCT-NCMA EXAM 2026 COMPLETE
EXAM QUESTIONS AND ACCURATE
ANSWERS, ALREADY PASSED!!
what five pieces of information must be available on every sample
in the laboratory -
correct answer ✅full name, unique identifier, date of collection,
time of collection, collector's identity
which of the following pieces of information is important to include
when taking a routine telephone message (select the three (3)
correct anwsers) -
correct answer ✅caller's return telephone number
date and time of call
name of person calling
which of the following forms should always be included when
sending a fax originating from the medical office -
correct answer ✅cover sheet
a medical assistant maintains a positive, caring demeanor when the
office is running 45- minutes behind on scheduled appointments.
The action is most indicative of which of the following workplace
behaviors -
correct answer ✅professionalism
, NCCT-NCMA EXAM 2026 COMPLETE
EXAM QUESTIONS AND ACCURATE
ANSWERS, ALREADY PASSED!!
the medical assistant mistakenly opens an item of incoming mail
marked "personal" addressed to the physician. What action should
the medical assistant take? -
correct answer ✅write "opened in error" on the outside of the
envelope and initial
Which of the following types of mail is the most cost effective for
bound printed material, film, and sound recordings? -
correct answer ✅media
While recording electronic payments at the end of the day, the
medical assistant leaves the front desk to help a coworker. When
the medical assistant returns, the computer screen is blank. There
is evidence that the office cleaning crew has vacuumed an emptied
the trash around the front desk. How should the medical assistant
initially troubleshoot this issue? (Select the four (4) correct answers
below) -
correct answer ✅click the mouse
press a key on the keyboard
verify the computer is plugged in and turned on
check to see that the monitor is connected to the computer
