NCCT Communication Study Guide
Exam Questions & Answers (Grade
A+)
A business letter should be folded in which of the following
positions when using a standard No. 10 envelope? -
correct answer ✅Thirds, face up
When writing a business letter, the medical assistant should include
which type of punctuation following the salutation? -
correct answer ✅Colon
When composing a business letter, how should the medical
assistant properly indicate copies of the letter are being sent to
others? -
correct answer ✅Enter "cc" followed by the names
The medical assistant aligns all parts of a business letter at the left
margin. This is an example of which of the following letter formats?
-
correct answer ✅Full block style
Which of the following is an inappropriate complimentary closing
for a business letter? -
correct answer ✅"Wishing you the best"
, NCCT Communication Study Guide
Exam Questions & Answers (Grade
A+)
What five pieces of information must be available on every sample
in the laboratory? -
correct answer ✅Full name, unique identifier, date of collection,
time of collection, collector's identity
Recording the patient's critical glucose value in the medical record
is an example of which of the following? -
correct answer ✅Good laboratory practices (GLPs)
Which of the following questions should the medical assistant ask
to gain the most pertinent information about the patient's chief
concern while taking her history? -
correct answer ✅What brings you in to see the doctor today?
Which of the following is an appropriate way to greet a patient? -
correct answer ✅"Welcome to Dr. Doe's office. My name is John.
How may I help you?"
A patient presents to the medical office stating the following: "I was
previously seen for a physical exam and the EOB I received
Exam Questions & Answers (Grade
A+)
A business letter should be folded in which of the following
positions when using a standard No. 10 envelope? -
correct answer ✅Thirds, face up
When writing a business letter, the medical assistant should include
which type of punctuation following the salutation? -
correct answer ✅Colon
When composing a business letter, how should the medical
assistant properly indicate copies of the letter are being sent to
others? -
correct answer ✅Enter "cc" followed by the names
The medical assistant aligns all parts of a business letter at the left
margin. This is an example of which of the following letter formats?
-
correct answer ✅Full block style
Which of the following is an inappropriate complimentary closing
for a business letter? -
correct answer ✅"Wishing you the best"
, NCCT Communication Study Guide
Exam Questions & Answers (Grade
A+)
What five pieces of information must be available on every sample
in the laboratory? -
correct answer ✅Full name, unique identifier, date of collection,
time of collection, collector's identity
Recording the patient's critical glucose value in the medical record
is an example of which of the following? -
correct answer ✅Good laboratory practices (GLPs)
Which of the following questions should the medical assistant ask
to gain the most pertinent information about the patient's chief
concern while taking her history? -
correct answer ✅What brings you in to see the doctor today?
Which of the following is an appropriate way to greet a patient? -
correct answer ✅"Welcome to Dr. Doe's office. My name is John.
How may I help you?"
A patient presents to the medical office stating the following: "I was
previously seen for a physical exam and the EOB I received
