COMPLETE QUESTIONS AND ANSWERS
100% CORRECT
●● six sigma defect.
Answer: anything outside the original customer specifications
●● Six Sigma Roles and Responsibilities.
Answer: 1) Sponsor: senior executive; sponsors initiative
2) Champion: mid-level executive evangelizing six sigma
3) Master Black Belt: black belt with several six sigma projects
experience; coaches, mentors, and trains Black Belts
4) Black Belt: full-time professional; leads large six sigma projects
5) Green Belt: part-time professional; leads smaller six sigma projects
6) Team Member: brings relevant experience to project
7) Process Owner: professional responsible and accountable for the
business process being improved
●● Black Belt Six Sigma projects must result in aggregate financial
benefits worth.
Answer: at least $200,000 yearly to the organization
, ●● Characteristics of a traditional organization.
Answer: -short term focus
-reactionary management
-quick ROI
-customers are hostile and bottlenecks
-error and defect reduction
●● Characteristics of a customer-driven organization.
Answer: -long term focus
-preventive management
-based on CSAT
-customers are the king and need to be respected
-error and defect prevention
●● Change Resistance Curve.
Answer: 15% supportive, 70% neutral, and 15% resistant
Focus on the 70% neutral to get them to move with the change
●● Types of Organizational Roadblocks.
Answer: 1) Lean Six Sigma is a fad
2) Lean Six Sigma is too statistical