TEST 3 SCM 300 ASU DAVILA
MODULE 10 VERIFIED 100%
Target Jewelry example - ANSWERLack of training and management of the jewelry
departments.
Performance Measurement - ANSWERMeasuring Employee performance for the
purpose of motivation, improvement, statistical reference, promotion, termination, etc...
Metric - ANSWERA single performance measurement used to evaluate, motivate,
improve, etc... (GPA, Points per game.)
Key Performance Indicator (KPI) - ANSWERWith so many metrics nowadays, some
companies identify KPIs to act as the "primary" measurement of performance.
System of Metrics - ANSWERA collection of measurements used to evaluate a process,
person, company, etc. from multiple perspectives. (Points per game, rebounds/game,
assists/game)
Metrics can provide aid in: - ANSWER-motivating good behavior
-managing from afar
-managing large numbers of resources, outcomes...
-Making decisions
-They also help identify/establish standards - design, performance.
How can metrics do all of this? - ANSWER-They can identify strengths, weaknesses,
improvement, decline
-They can create a platform for unbiased recognition and/or promotion of people,
groups, companies
-They might even point to required corrective solutions
Business Basics: Measuring performance - ANSWER-Stake holders and their goals,
lack of alignment
-How do good people end up poor employees? how do good employees end up being
overlooked? Why do good employees do bad things?
Education manager example: GPA is a metric and it begins to guide all of your actions
Things we will consider in measuring performance - ANSWER-All sorts of variability
-Different types of bad behaviors
-Ways to be a better manager
-Difficulties of changing even bad systems
-Compulsory metrics
MODULE 10 VERIFIED 100%
Target Jewelry example - ANSWERLack of training and management of the jewelry
departments.
Performance Measurement - ANSWERMeasuring Employee performance for the
purpose of motivation, improvement, statistical reference, promotion, termination, etc...
Metric - ANSWERA single performance measurement used to evaluate, motivate,
improve, etc... (GPA, Points per game.)
Key Performance Indicator (KPI) - ANSWERWith so many metrics nowadays, some
companies identify KPIs to act as the "primary" measurement of performance.
System of Metrics - ANSWERA collection of measurements used to evaluate a process,
person, company, etc. from multiple perspectives. (Points per game, rebounds/game,
assists/game)
Metrics can provide aid in: - ANSWER-motivating good behavior
-managing from afar
-managing large numbers of resources, outcomes...
-Making decisions
-They also help identify/establish standards - design, performance.
How can metrics do all of this? - ANSWER-They can identify strengths, weaknesses,
improvement, decline
-They can create a platform for unbiased recognition and/or promotion of people,
groups, companies
-They might even point to required corrective solutions
Business Basics: Measuring performance - ANSWER-Stake holders and their goals,
lack of alignment
-How do good people end up poor employees? how do good employees end up being
overlooked? Why do good employees do bad things?
Education manager example: GPA is a metric and it begins to guide all of your actions
Things we will consider in measuring performance - ANSWER-All sorts of variability
-Different types of bad behaviors
-Ways to be a better manager
-Difficulties of changing even bad systems
-Compulsory metrics
