ORANGETHEORY GUIDE
QUESTIONS & ANSWERS(SCORED
A+)
30 second sales pitch - ANSWERWE are a 1 hour full body group workout.
WE focus on heart rate based training guaranteed, to produce results from the inside
out.
OUR workout is backed by science and proven to burn more calories post workout.
TRACKED by technology so you can monitor results in real time.
Each workout is inspired and let by certified coach to make sure you don't over or
under train.
missed guest - ANSWERCL follow up set to the SA working on shift 48 hours later
How do you print out the check in list? - ANSWERby first name
How do you print the check in list? - ANSWERclick sign in sheet on the right
What does the red x on the left mean? - ANSWERIt's an early cancel, it takes the
member out of the class with no penalty
-Elite and Basic members get this if they don't show up to class
What's a late cancel? - ANSWERIf they cancel within 8 hours of class, or don't show
up
booking intro - ANSWER1. Name/email/number
2.CC
3. Weight and Height
4. 30 minutes early
5.Ask for referral
6.Contact Log & assign to the coach for day before
3 A's - ANSWERAppearance: be in uniform, always presentable with smile
Approach: come from behind the desk and greet them
Attitude: always be welcoming and positive
Walk in - ANSWERMeet and Greet - 10 mins
yes-get CI and tour
No- Guest register and tour
treadmill - ANSWER-free motion
-built specifically for OTF
-largest flex tech in the industry and reduce impact up to 40%
*jump on tread*
, rower - ANSWER-water
-have strength and power component
-utilizes 84% of muscle with little to no impact
Weight room - ANSWER-Build internal/ external muscles
-use TRX(free range of motion), ab dolly's/free weights/benches
-TV-dummies
-OTBEAT: instant automatic biofeedback to make sure you are not over or under
training.
your heart rate is displayed on TV's and treadmill
Closing from walk in - ANSWER"based on everything you've told me and learned
about us, we'd be a great fit for you. Wouldn't you agree?
yes- go over memberhships, give free HR core
No-Schedule for intro and let them know 15 min before class
Hand off - ANSWER-transfer of trust
-current fitness routine
-goals/why
-injuries/restrictions/supplements
-HIGH FIVE
Hand Back - ANSWERBuild the value- coach wants to see you here 4-3 times a
week. That makes you a perfect candidate for our premier membership. It is our
most popular membership and can be used at any studio in the US
Present the Price- The membership is $159 a month, which breaks down to $14-8
per class
Ask for the sale- All we need to do is complete the paperwork, get photo, and can by
on your way
Handling objections - ANSWER1. Empathize
2. Isolate
3. Redirect
4. Make a suggestion
empathize - ANSWER"of course, I understand being concerned about the cost A lot
of members felt the same way at first.
Isolate - ANSWER"Besides price, is there anything else holding you back from
starting today?"
Redirect - ANSWER"I know that (Goal). and we're going to help you get there"
Make a suggestion - ANSWER"let's do this; lets start you on our elite membership
today, and the event that additional funds become available to you later, we can
always upgrade you to premier membership"
Objections - ANSWER-uncertain: 30 day money back guarantee program
-price:bring up price from CI and reiterate $14-8 per class
QUESTIONS & ANSWERS(SCORED
A+)
30 second sales pitch - ANSWERWE are a 1 hour full body group workout.
WE focus on heart rate based training guaranteed, to produce results from the inside
out.
OUR workout is backed by science and proven to burn more calories post workout.
TRACKED by technology so you can monitor results in real time.
Each workout is inspired and let by certified coach to make sure you don't over or
under train.
missed guest - ANSWERCL follow up set to the SA working on shift 48 hours later
How do you print out the check in list? - ANSWERby first name
How do you print the check in list? - ANSWERclick sign in sheet on the right
What does the red x on the left mean? - ANSWERIt's an early cancel, it takes the
member out of the class with no penalty
-Elite and Basic members get this if they don't show up to class
What's a late cancel? - ANSWERIf they cancel within 8 hours of class, or don't show
up
booking intro - ANSWER1. Name/email/number
2.CC
3. Weight and Height
4. 30 minutes early
5.Ask for referral
6.Contact Log & assign to the coach for day before
3 A's - ANSWERAppearance: be in uniform, always presentable with smile
Approach: come from behind the desk and greet them
Attitude: always be welcoming and positive
Walk in - ANSWERMeet and Greet - 10 mins
yes-get CI and tour
No- Guest register and tour
treadmill - ANSWER-free motion
-built specifically for OTF
-largest flex tech in the industry and reduce impact up to 40%
*jump on tread*
, rower - ANSWER-water
-have strength and power component
-utilizes 84% of muscle with little to no impact
Weight room - ANSWER-Build internal/ external muscles
-use TRX(free range of motion), ab dolly's/free weights/benches
-TV-dummies
-OTBEAT: instant automatic biofeedback to make sure you are not over or under
training.
your heart rate is displayed on TV's and treadmill
Closing from walk in - ANSWER"based on everything you've told me and learned
about us, we'd be a great fit for you. Wouldn't you agree?
yes- go over memberhships, give free HR core
No-Schedule for intro and let them know 15 min before class
Hand off - ANSWER-transfer of trust
-current fitness routine
-goals/why
-injuries/restrictions/supplements
-HIGH FIVE
Hand Back - ANSWERBuild the value- coach wants to see you here 4-3 times a
week. That makes you a perfect candidate for our premier membership. It is our
most popular membership and can be used at any studio in the US
Present the Price- The membership is $159 a month, which breaks down to $14-8
per class
Ask for the sale- All we need to do is complete the paperwork, get photo, and can by
on your way
Handling objections - ANSWER1. Empathize
2. Isolate
3. Redirect
4. Make a suggestion
empathize - ANSWER"of course, I understand being concerned about the cost A lot
of members felt the same way at first.
Isolate - ANSWER"Besides price, is there anything else holding you back from
starting today?"
Redirect - ANSWER"I know that (Goal). and we're going to help you get there"
Make a suggestion - ANSWER"let's do this; lets start you on our elite membership
today, and the event that additional funds become available to you later, we can
always upgrade you to premier membership"
Objections - ANSWER-uncertain: 30 day money back guarantee program
-price:bring up price from CI and reiterate $14-8 per class
