, TESTBANK FOR Effective Human Relations 14th Edition Reece
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A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
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,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
1. Technical skills are the primary reason new hires fail to meet employer expectations.
a. True
b. False
ANSWER: False
2. Mergers and downsizing have increased the value of having good interpersonal skills.
a. True
b. False
ANSWER: True
3. Individuals who are laid off during a round of downsizing are very unlikely to pursue nonstandard job opportunities.
a. True
b. False
ANSWER: False
4. Hard skills, such as bookkeeping or programming, are more challenging to build and maintain over time than
interpersonal or "power skills."
a. True
b. False
ANSWER: False
5. The COVID-19 pandemic highlighted the need for human relations skills, prompting organizations to shift toward a
more human-centric and wellbeing-focused approach to management.
a. True
b. False
ANSWER: True
6. A major function of group membership is that it satisfies social needs.
a. True
b. False
ANSWER: True
7. Every organization has its own distinct organizational culture that makes it unique.
a. True
b. False
ANSWER: True
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,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
8. Worker behavior on the job is often influenced by which of the following?
a. The worker’s unique characteristics and how well the work environment accommodates them
b. The level of competition between workers
c. The amount of supervision and control imposed by management
d. The worker’s job title and salary
ANSWER: a
9. Which of the following is a factor that influences organizational culture?
a. Organizational mission
b. Leadership styles
c. Personal abilities
d. Knowledge of results
ANSWER: a
10. The family has what kind of influence on individuals' behavior at work?
a. Little influence on their behavior at work
b. No influence on their behavior at work
c. A significant influence on their behavior at work
d. Only a negative influence on their behavior at work
ANSWER: c
11. The human relations movement had which of the following effects?
a. It did not impact the perceived role of either the worker or the organization.
b. It focused only on increasing productivity without considering worker wellbeing.
c. It changed the perceived roles of workers and organizations, highlighting the importance of human factors.
d. It solely concentrated on improving management techniques without any focus on employees.
ANSWER: c
12. Scientific management worked in theory, but in some cases, it had which of the following effects?
a. It enhanced employee creativity and workplace flexibility.
b. It dehumanized the workplace by focusing solely on efficiency.
c. It fostered stronger interpersonal relationships among workers.
d. It emphasized employee wellbeing over productivity.
ANSWER: b
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,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
13. What did Elton Mayo discover in the Hawthorne studies?
a. Employees rely solely on formal management structures for communication.
b. Employees create their own informal networks within the workplace.
c. Productivity is unaffected by social interactions and workplace relationships.
d. Employees perform best in isolated work environments.
ANSWER: b
14. The term "Great Resignation" refers to the massive shift in the workforce during the COVID-19 pandemic, with
millions of workers quitting their jobs. What were some of the primary reasons for this phenomenon?
a. Burnout, lack of connection to employers, and the desire for better work-life balance
b. A decrease in available job opportunities and economic uncertainty
c. Increased wages and improved working conditions across industries
d. Employees' preference for traditional office environments over remote work
ANSWER: a
15. Which of the following statements accurately identifies the psychologist associated with the development of the
"hierarchy of needs"?
a. The hierarchy of needs was developed by Carl Rogers.
b. Abraham Maslow developed the hierarchy of needs.
c. Sigmund Freud is credited with the hierarchy of needs theory.
d. The hierarchy of needs was introduced by B.F. Skinner.
ANSWER: b
16. Which of the following statements accurately reflects the need for training to become an effective team member?
a. Employees naturally possess all the skills needed to work in a team.
b. Teamwork skills are inherent and rarely require training.
c. Training is often necessary for employees to develop the skills needed to be effective team members.
d. Employees perform better individually and do not benefit from teamwork training.
ANSWER: c
17. Trust is a fundamental element of all successful relationships. With whom is trust essential?
a. Only coworkers and customers
b. Family members and friends, but not coworkers
c. Coworkers, customers, family members, and friends
d. Only family members and close friends
ANSWER: c
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,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
18. Which of the following statements accurately describes the focus of the study of interpersonal relations?
a. It primarily emphasizes theoretical aspects without practical application.
b. It equally emphasizes understanding behavior and applying it to real-life problems.
c. The study is entirely focused on the "why" of human behavior.
d. It disregards the "why" of behavior and focuses only on practical solutions.
ANSWER: b
19. Low organizational trust can result in which of the following outcomes?
a. Increased employee morale and rapid decision making
b. Low productivity, poor communication, and slow decision making
c. Enhanced teamwork and seamless communication
d. Greater innovation and organizational efficiency
ANSWER: b
20. Managers spend a great deal of their time involved in conflict resolution in the normal course of their work. Which of
the following statements is true?
a. Managers rarely deal with conflict resolution as part of their role.
b. Managers occasionally handle conflicts but prioritize other responsibilities.
c. Managers frequently engage in conflict resolution as a regular part of their work.
d. Managers delegate all conflict resolution tasks to their subordinates.
ANSWER: c
21. The study of human relations broadly analyzes
a. workplace relations, dilemmas, and strategies.
b. human behavior and self-development.
c. the relationship between human behavior and technological advances.
d. individual behavior patterns in society.
ANSWER: b
22. One reason that the importance of interpersonal relations in business is increasing is
a. organizations' ability to demonstrate bottom-line results.
b. the increasing isolation of the work through the use of computer technology.
c. organizations' increasing customer service orientation.
d. the decreasing costs of implementing human relations programs.
ANSWER: c
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,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
23. Many companies are improving interpersonal relations by
a. attempting to establish a strong financial structure to ensure employee satisfaction.
b. using technology to enhance employee involvement in management decisions.
c. organizing their workers into teams in which each employee plays a part.
d. offering more services to stockholders.
ANSWER: c
24. The increase in workplace incivility particularly threatens which of the essentials of good interpersonal relations?
a. Teamwork and group relations
b. Assembly productivity
c. Appropriate use of workplace technology
d. Relationships between supervisors and subordinates
ANSWER: a
25. Why are interpersonal skills increasingly referred to as "power skills" in the modern workplace?
a. Because they are easy to acquire and require minimal effort to maintain over time.
b. Because they are essential for effective communication, teamwork, and leadership.
c. Because they primarily focus on technical tasks rather than social interactions.
d. Because they are only relevant to high-level leadership roles.
ANSWER: b
26. People skills are usually described as having which of the following abilities?
a. Internal motivation and general enthusiasm
b. Managing time effectively and teamwork
c. Technical abilities and good interaction with people
d. Good interaction with people and thinking skills
ANSWER: d
27. Which of the following best describes how the COVID-19 pandemic impacted organizational management styles?
a. Organizations maintained their traditional business-centric approach.
b. Organizations became more focused on human relations and employee wellbeing.
c. Organizations reduced their focus on employee needs and benefits.
d. Organizations prioritized profit over employee health.
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
28. What was one significant effect of the Great Resignation during the pandemic?
a. An increase in the number of part-time jobs available
b. A widespread shift to remote work for all employees
c. A high number of workers left their jobs due to burnout.
d. An increase in job security for essential workers
ANSWER: c
29. Organizations that address conditions in employees' personal lives and offer programs in total personal development
discover
a. distraction from organizational vision.
b. lower worker productivity.
c. increased worker commitment and efficiency.
d. higher employee turnover.
ANSWER: c
30. What is one key reason racial and gender equality movements, such as Black Lives Matter and #MeToo, have had a
significant impact on workplaces?
a. They increased the use of digital technology.
b. They demanded long-lasting changes in how organizations address discrimination.
c. They helped decrease the wage gap immediately.
d. They focused on increasing organizational profits.
ANSWER: b
31. How has the rise in workplace incivility affected professional environments?
a. It has led to a reduction in the use of digital devices in the workplace.
b. It has strengthened the bonds between employees and their managers.
c. It has put additional stress on personal and workplace relationships.
d. It has decreased the importance of diversity, equity, and inclusion (DEI).
ANSWER: c
32. A manager at a consumer electronics retailer often works 12–15 hour days and pushes themself and the employees
they oversees to work toward perfection. They feel that in order to succeed, they must adopt the same work
behaviors, despite feeling stressed and burnt out. Work behavior of the employees is most influenced by
a. their personal characteristics.
b. the organizational culture.
c. supervisory-management personnel.
d. work group membership.
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
33. Over time, efforts to improve productivity in the workplace have
a. focused more on plant layout and mechanical processes.
b. had little effect on improvements in productivity.
c. offered organizations a simplified perception of employees.
d. reflected a shift in values and concerns, from things to people.
ANSWER: d
34. The Industrial Revolution had a profound effect on
a. management structure.
b. the role of the worker.
c. benefit costs.
d. family dynamics.
ANSWER: b
35. Frederick Taylor's scientific management theory basically argued that
a. productivity could be improved by breaking jobs into specialized tasks and reducing the number of motions and
time-wasting efforts involved.
b. the informal organization that workers formed through their relationships was the key to productivity.
c. there were other ways besides human relations to humanize the workplace.
d. organizations needed to determine how to tap workers' desire to perform.
ANSWER: a
36. The Hawthorne studies contributed to the development of interpersonal relations through the discovery
a. of the characteristics of effective managers.
b. that breaking jobs into specialized tasks increased worker productivity.
c. of the informal organization network that exists among workers.
d. that workers need training to be effective in their jobs.
ANSWER: c
37. What is one of the primary reasons workers have quit their jobs according to recent studies?
a. Lack of job security
b. Insufficient salary
c. Not feeling valued
d. Excessive work hours
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01 - Introduction to Human Relations
38. Which of the following is an important factor for employees when considering their work environment post-pandemic?
a. High job turnover
b. Work having purpose and meaning
c. Strict adherence to 9–5 work hours
d. Minimal work-from-home flexibility
ANSWER: b
39. What significant shift occurred at Dropbox in response to worker productivity and happiness?
a. They implemented a four-day workweek.
b. They introduced strict office attendance policies.
c. They became a "virtual-first" company.
d. They eliminated all work-from-home options.
ANSWER: c
40. What key human relations challenge is highlighted by managing diverse relationships in the workplace?
a. Dealing with personal financial issues
b. Managing one-to-one, group, and self-relationships
c. Increasing work hours for all employees
d. Eliminating all remote work opportunities
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 8
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
1. Technical skills are the primary reason new hires fail to meet employer expectations.
a. True
b. False
ANSWER: False
2. Mergers and downsizing have increased the value of having good interpersonal skills.
a. True
b. False
ANSWER: True
3. Individuals who are laid off during a round of downsizing are very unlikely to pursue nonstandard job opportunities.
a. True
b. False
ANSWER: False
4. Hard skills, such as bookkeeping or programming, are more challenging to build and maintain over time than
interpersonal or "power skills."
a. True
b. False
ANSWER: False
5. The COVID-19 pandemic highlighted the need for human relations skills, prompting organizations to shift toward a
more human-centric and wellbeing-focused approach to management.
a. True
b. False
ANSWER: True
6. A major function of group membership is that it satisfies social needs.
a. True
b. False
ANSWER: True
7. Every organization has its own distinct organizational culture that makes it unique.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
8. Worker behavior on the job is often influenced by which of the following?
a. The worker’s unique characteristics and how well the work environment accommodates them
b. The level of competition between workers
c. The amount of supervision and control imposed by management
d. The worker’s job title and salary
ANSWER: a
9. Which of the following is a factor that influences organizational culture?
a. Organizational mission
b. Leadership styles
c. Personal abilities
d. Knowledge of results
ANSWER: a
10. The family has what kind of influence on individuals' behavior at work?
a. Little influence on their behavior at work
b. No influence on their behavior at work
c. A significant influence on their behavior at work
d. Only a negative influence on their behavior at work
ANSWER: c
11. The human relations movement had which of the following effects?
a. It did not impact the perceived role of either the worker or the organization.
b. It focused only on increasing productivity without considering worker wellbeing.
c. It changed the perceived roles of workers and organizations, highlighting the importance of human factors.
d. It solely concentrated on improving management techniques without any focus on employees.
ANSWER: c
12. Scientific management worked in theory, but in some cases, it had which of the following effects?
a. It enhanced employee creativity and workplace flexibility.
b. It dehumanized the workplace by focusing solely on efficiency.
c. It fostered stronger interpersonal relationships among workers.
d. It emphasized employee wellbeing over productivity.
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
13. What did Elton Mayo discover in the Hawthorne studies?
a. Employees rely solely on formal management structures for communication.
b. Employees create their own informal networks within the workplace.
c. Productivity is unaffected by social interactions and workplace relationships.
d. Employees perform best in isolated work environments.
ANSWER: b
14. The term "Great Resignation" refers to the massive shift in the workforce during the COVID-19 pandemic, with
millions of workers quitting their jobs. What were some of the primary reasons for this phenomenon?
a. Burnout, lack of connection to employers, and the desire for better work-life balance
b. A decrease in available job opportunities and economic uncertainty
c. Increased wages and improved working conditions across industries
d. Employees' preference for traditional office environments over remote work
ANSWER: a
15. Which of the following statements accurately identifies the psychologist associated with the development of the
"hierarchy of needs"?
a. The hierarchy of needs was developed by Carl Rogers.
b. Abraham Maslow developed the hierarchy of needs.
c. Sigmund Freud is credited with the hierarchy of needs theory.
d. The hierarchy of needs was introduced by B.F. Skinner.
ANSWER: b
16. Which of the following statements accurately reflects the need for training to become an effective team member?
a. Employees naturally possess all the skills needed to work in a team.
b. Teamwork skills are inherent and rarely require training.
c. Training is often necessary for employees to develop the skills needed to be effective team members.
d. Employees perform better individually and do not benefit from teamwork training.
ANSWER: c
17. Trust is a fundamental element of all successful relationships. With whom is trust essential?
a. Only coworkers and customers
b. Family members and friends, but not coworkers
c. Coworkers, customers, family members, and friends
d. Only family members and close friends
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
18. Which of the following statements accurately describes the focus of the study of interpersonal relations?
a. It primarily emphasizes theoretical aspects without practical application.
b. It equally emphasizes understanding behavior and applying it to real-life problems.
c. The study is entirely focused on the "why" of human behavior.
d. It disregards the "why" of behavior and focuses only on practical solutions.
ANSWER: b
19. Low organizational trust can result in which of the following outcomes?
a. Increased employee morale and rapid decision making
b. Low productivity, poor communication, and slow decision making
c. Enhanced teamwork and seamless communication
d. Greater innovation and organizational efficiency
ANSWER: b
20. Managers spend a great deal of their time involved in conflict resolution in the normal course of their work. Which of
the following statements is true?
a. Managers rarely deal with conflict resolution as part of their role.
b. Managers occasionally handle conflicts but prioritize other responsibilities.
c. Managers frequently engage in conflict resolution as a regular part of their work.
d. Managers delegate all conflict resolution tasks to their subordinates.
ANSWER: c
21. The study of human relations broadly analyzes
a. workplace relations, dilemmas, and strategies.
b. human behavior and self-development.
c. the relationship between human behavior and technological advances.
d. individual behavior patterns in society.
ANSWER: b
22. One reason that the importance of interpersonal relations in business is increasing is
a. organizations' ability to demonstrate bottom-line results.
b. the increasing isolation of the work through the use of computer technology.
c. organizations' increasing customer service orientation.
d. the decreasing costs of implementing human relations programs.
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
23. Many companies are improving interpersonal relations by
a. attempting to establish a strong financial structure to ensure employee satisfaction.
b. using technology to enhance employee involvement in management decisions.
c. organizing their workers into teams in which each employee plays a part.
d. offering more services to stockholders.
ANSWER: c
24. The increase in workplace incivility particularly threatens which of the essentials of good interpersonal relations?
a. Teamwork and group relations
b. Assembly productivity
c. Appropriate use of workplace technology
d. Relationships between supervisors and subordinates
ANSWER: a
25. Why are interpersonal skills increasingly referred to as "power skills" in the modern workplace?
a. Because they are easy to acquire and require minimal effort to maintain over time.
b. Because they are essential for effective communication, teamwork, and leadership.
c. Because they primarily focus on technical tasks rather than social interactions.
d. Because they are only relevant to high-level leadership roles.
ANSWER: b
26. People skills are usually described as having which of the following abilities?
a. Internal motivation and general enthusiasm
b. Managing time effectively and teamwork
c. Technical abilities and good interaction with people
d. Good interaction with people and thinking skills
ANSWER: d
27. Which of the following best describes how the COVID-19 pandemic impacted organizational management styles?
a. Organizations maintained their traditional business-centric approach.
b. Organizations became more focused on human relations and employee wellbeing.
c. Organizations reduced their focus on employee needs and benefits.
d. Organizations prioritized profit over employee health.
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
28. What was one significant effect of the Great Resignation during the pandemic?
a. An increase in the number of part-time jobs available
b. A widespread shift to remote work for all employees
c. A high number of workers left their jobs due to burnout.
d. An increase in job security for essential workers
ANSWER: c
29. Organizations that address conditions in employees' personal lives and offer programs in total personal development
discover
a. distraction from organizational vision.
b. lower worker productivity.
c. increased worker commitment and efficiency.
d. higher employee turnover.
ANSWER: c
30. What is one key reason racial and gender equality movements, such as Black Lives Matter and #MeToo, have had a
significant impact on workplaces?
a. They increased the use of digital technology.
b. They demanded long-lasting changes in how organizations address discrimination.
c. They helped decrease the wage gap immediately.
d. They focused on increasing organizational profits.
ANSWER: b
31. How has the rise in workplace incivility affected professional environments?
a. It has led to a reduction in the use of digital devices in the workplace.
b. It has strengthened the bonds between employees and their managers.
c. It has put additional stress on personal and workplace relationships.
d. It has decreased the importance of diversity, equity, and inclusion (DEI).
ANSWER: c
32. A manager at a consumer electronics retailer often works 12–15 hour days and pushes themself and the employees
they oversees to work toward perfection. They feel that in order to succeed, they must adopt the same work
behaviors, despite feeling stressed and burnt out. Work behavior of the employees is most influenced by
a. their personal characteristics.
b. the organizational culture.
c. supervisory-management personnel.
d. work group membership.
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01 - Introduction to Human Relations
33. Over time, efforts to improve productivity in the workplace have
a. focused more on plant layout and mechanical processes.
b. had little effect on improvements in productivity.
c. offered organizations a simplified perception of employees.
d. reflected a shift in values and concerns, from things to people.
ANSWER: d
34. The Industrial Revolution had a profound effect on
a. management structure.
b. the role of the worker.
c. benefit costs.
d. family dynamics.
ANSWER: b
35. Frederick Taylor's scientific management theory basically argued that
a. productivity could be improved by breaking jobs into specialized tasks and reducing the number of motions and
time-wasting efforts involved.
b. the informal organization that workers formed through their relationships was the key to productivity.
c. there were other ways besides human relations to humanize the workplace.
d. organizations needed to determine how to tap workers' desire to perform.
ANSWER: a
36. The Hawthorne studies contributed to the development of interpersonal relations through the discovery
a. of the characteristics of effective managers.
b. that breaking jobs into specialized tasks increased worker productivity.
c. of the informal organization network that exists among workers.
d. that workers need training to be effective in their jobs.
ANSWER: c
37. What is one of the primary reasons workers have quit their jobs according to recent studies?
a. Lack of job security
b. Insufficient salary
c. Not feeling valued
d. Excessive work hours
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01 - Introduction to Human Relations
38. Which of the following is an important factor for employees when considering their work environment post-pandemic?
a. High job turnover
b. Work having purpose and meaning
c. Strict adherence to 9–5 work hours
d. Minimal work-from-home flexibility
ANSWER: b
39. What significant shift occurred at Dropbox in response to worker productivity and happiness?
a. They implemented a four-day workweek.
b. They introduced strict office attendance policies.
c. They became a "virtual-first" company.
d. They eliminated all work-from-home options.
ANSWER: c
40. What key human relations challenge is highlighted by managing diverse relationships in the workplace?
a. Dealing with personal financial issues
b. Managing one-to-one, group, and self-relationships
c. Increasing work hours for all employees
d. Eliminating all remote work opportunities
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 8
