CALIFORNIA HOUSEHOLD MOVERS’ EXAM
(BUREAU OF HOUSEHOLD GOODS AND SERVICES
- BHGS) QUESTIONS WITH CORRECT ANSWERS
AND EXPLANATIONS LATEST THIS YEAR -JUST
RELEASED
CALIFORNIA HOUSEHOLD MOVERS’ EXAM
(BHGS – Bureau of Household Goods and Services)
FULL EXAM COVERAGE (ALL CONTENT AREAS)
The exam evaluates knowledge of California intrastate
household goods moving regulations, consumer protection
law, operational compliance, and safe transportation
practices under the authority of the California Department
of Consumer Affairs – BHGS.
1.
A mover provides a written estimate but later claims
verbal agreement allows additional undisclosed fees after
loading begins. Which rule applies?
Answer: B
A. Verbal agreements override written contracts
B. Written, itemized estimates govern and prevent
,unauthorized fee escalation
C. Fees may be added if driver approves
D. Tariff rules do not apply once loading begins
Rationale: Written estimates are legally binding and
cannot be overridden by verbal claims or mid-process
adjustments.
2.
A customer selects released value protection but is later
told by the mover that insurance automatically converts
to full value coverage after damage occurs. What is
correct?
Answer: C
A. Full value applies after damage review
B. Customer always gets maximum payout
C. Coverage remains limited to released value terms agreed
initially
D. Carrier may choose coverage retroactively
Rationale: Released value protection cannot be upgraded
after loss occurs; liability terms are fixed at contract
signing.
3.
,A mover charges extra for elevator use but the fee appears
only on the final invoice after delivery completion. What
compliance issue exists?
Answer: A
A. Unauthorized post-service accessorial charge violation
B. Acceptable delayed billing adjustment
C. Legal tariff correction practice
D. Insurance reimbursement issue
Rationale: All accessorial charges must be disclosed and
agreed before service begins.
4.
A driver refuses to complete an inventory list claiming “it
slows down the move and is optional if customer trusts
us.” What is the regulatory issue?
Answer: B
A. Inventory is optional under expedited service rules
B. Inventory documentation is mandatory for liability and
tracking
C. Inventory only applies to storage services
D. Customer waiver removes requirement
Rationale: Inventory documentation is legally required for
all household goods moves.
, 5.
A mover provides a non-binding estimate but guarantees
verbally that final cost will not exceed 10% over estimate.
Later, charges exceed 30%. What applies?
Answer: D
A. Verbal guarantee overrides regulation
B. Non-binding estimates have no restrictions
C. Only fuel costs justify increases
D. Misrepresentation and estimate violation rules apply
Rationale: Even non-binding estimates must follow
disclosure and reasonable variance rules; false guarantees
are enforceable violations.
6.
A warehouse loses items due to poor tracking but claims
“customer assumed risk during storage.” Which is correct?
Answer: C
A. Customer always assumes all storage risk
B. Carrier liability ends after delivery
C. Carrier remains responsible for inventory control during
storage-in-transit
D. Insurance replaces all liability
(BUREAU OF HOUSEHOLD GOODS AND SERVICES
- BHGS) QUESTIONS WITH CORRECT ANSWERS
AND EXPLANATIONS LATEST THIS YEAR -JUST
RELEASED
CALIFORNIA HOUSEHOLD MOVERS’ EXAM
(BHGS – Bureau of Household Goods and Services)
FULL EXAM COVERAGE (ALL CONTENT AREAS)
The exam evaluates knowledge of California intrastate
household goods moving regulations, consumer protection
law, operational compliance, and safe transportation
practices under the authority of the California Department
of Consumer Affairs – BHGS.
1.
A mover provides a written estimate but later claims
verbal agreement allows additional undisclosed fees after
loading begins. Which rule applies?
Answer: B
A. Verbal agreements override written contracts
B. Written, itemized estimates govern and prevent
,unauthorized fee escalation
C. Fees may be added if driver approves
D. Tariff rules do not apply once loading begins
Rationale: Written estimates are legally binding and
cannot be overridden by verbal claims or mid-process
adjustments.
2.
A customer selects released value protection but is later
told by the mover that insurance automatically converts
to full value coverage after damage occurs. What is
correct?
Answer: C
A. Full value applies after damage review
B. Customer always gets maximum payout
C. Coverage remains limited to released value terms agreed
initially
D. Carrier may choose coverage retroactively
Rationale: Released value protection cannot be upgraded
after loss occurs; liability terms are fixed at contract
signing.
3.
,A mover charges extra for elevator use but the fee appears
only on the final invoice after delivery completion. What
compliance issue exists?
Answer: A
A. Unauthorized post-service accessorial charge violation
B. Acceptable delayed billing adjustment
C. Legal tariff correction practice
D. Insurance reimbursement issue
Rationale: All accessorial charges must be disclosed and
agreed before service begins.
4.
A driver refuses to complete an inventory list claiming “it
slows down the move and is optional if customer trusts
us.” What is the regulatory issue?
Answer: B
A. Inventory is optional under expedited service rules
B. Inventory documentation is mandatory for liability and
tracking
C. Inventory only applies to storage services
D. Customer waiver removes requirement
Rationale: Inventory documentation is legally required for
all household goods moves.
, 5.
A mover provides a non-binding estimate but guarantees
verbally that final cost will not exceed 10% over estimate.
Later, charges exceed 30%. What applies?
Answer: D
A. Verbal guarantee overrides regulation
B. Non-binding estimates have no restrictions
C. Only fuel costs justify increases
D. Misrepresentation and estimate violation rules apply
Rationale: Even non-binding estimates must follow
disclosure and reasonable variance rules; false guarantees
are enforceable violations.
6.
A warehouse loses items due to poor tracking but claims
“customer assumed risk during storage.” Which is correct?
Answer: C
A. Customer always assumes all storage risk
B. Carrier liability ends after delivery
C. Carrier remains responsible for inventory control during
storage-in-transit
D. Insurance replaces all liability
