Smart Serve UPDATED SCRIPT 2026
PRACTICE SOLUTIONS GRADED A+
● If a customer is served to the point of intoxication, when does the
server's responsibility end? Answer: When the customer sobers up.
● Select all that apply.
What are effective ways to monitor a customer's alcohol consumption?
Answer: ►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
● Select all that apply.
Which of the following indicates that an I.D. may have been tampered
with? Answer: ►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
● It is important to let your co-workers and manager know if you have
given a customer which rating? Answer: Yellow or Red
, ● If the same number of standard drinks is consumed, which guest will
most likely have the lowest BAC? Answer: A young, physically fit male.
● Which of the following customers will likely have the lowest BAC
after consuming the same number of Standard Drinks in the same
amount of time? Answer: A young, lean man.
● The Traffic Light System is a helpful way to: Answer: Decide
whether to serve, slow down, or stop service to a customer.
● Why is it important for you to know the features of all accepted forms
of I.D.? Answer: It's everyone's job in a licensed establishment to ensure
that underage customers are not served alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing
features.
Serving an underage customer can lead to criminal charges for you and
your employer.
►All of the above.
● Select all that apply.
Which of the following statements are true about the Ontario Health
Card as a form of age identification? Answer: ►By law, no one can be
required to show their Ontario Health Card.
►It is illegal to collect or record information from the Ontario Health
Card.
PRACTICE SOLUTIONS GRADED A+
● If a customer is served to the point of intoxication, when does the
server's responsibility end? Answer: When the customer sobers up.
● Select all that apply.
What are effective ways to monitor a customer's alcohol consumption?
Answer: ►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
● Select all that apply.
Which of the following indicates that an I.D. may have been tampered
with? Answer: ►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
● It is important to let your co-workers and manager know if you have
given a customer which rating? Answer: Yellow or Red
, ● If the same number of standard drinks is consumed, which guest will
most likely have the lowest BAC? Answer: A young, physically fit male.
● Which of the following customers will likely have the lowest BAC
after consuming the same number of Standard Drinks in the same
amount of time? Answer: A young, lean man.
● The Traffic Light System is a helpful way to: Answer: Decide
whether to serve, slow down, or stop service to a customer.
● Why is it important for you to know the features of all accepted forms
of I.D.? Answer: It's everyone's job in a licensed establishment to ensure
that underage customers are not served alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing
features.
Serving an underage customer can lead to criminal charges for you and
your employer.
►All of the above.
● Select all that apply.
Which of the following statements are true about the Ontario Health
Card as a form of age identification? Answer: ►By law, no one can be
required to show their Ontario Health Card.
►It is illegal to collect or record information from the Ontario Health
Card.
