MEDICAL ASSISTANT 103 UNIT EXAM QUESTIONS
AND VERIFIED ANSWERS
Which of the following statements about the communication process is accurate?
A) Communication is a reciprocal process in which both the sender and the receiver of
messages take turns participating.
B) One-to-one communication occurs when 3 or more people are involved in the
communication process.
C) Nursing instructors and students seldom experience the communication process in
large groups.
D) Communicating people receive and send messages through verbal and nonverbal
means, which occur simultaneously. - Answers - D) Communicating people receive and
send messages through verbal and nonverbal means, which occur simultaneously.
What is the difference between licensure and certification?
A) Licensure indicates that education requirements are met.
B) Licensure is accessible to medical assistants.
C) Certification limits the scope of practice of the physician.
D) Certification standards are recognized nationally. - Answers - D) Certification
standards are recognized nationally.
The Good Samaritan Act covers:
A) Emergency care administered to patients in the hospital who are uninsured.
B) Compensated emergency care administered outside of a healthcare provider's formal
practice.
C) Emergency care administered by the medical assistant.
D) Sensible emergency care administered outside of the practice. - Answers - D)
Sensible emergency care administered outside of the practice.
A man is found lying unconscious outside the medical office you work in. You alert your
co-worker who intern notifies the physician. It is clear that the person will not be able to
sign a consent form for treatment. How should the physician handle this situation?
A) The physician should wait for the friend or family member of the person to arrive so
they can sign the consent form.
B) Implied consent should be used until the person can give consent.
C) The building administration should evaluate the situation and obtain consent.
D) A healthcare surrogate should be solicited to provide informed consent. - Answers -
B) Implied consent should be used until the person can give consent.
A 36-year old woman who underwent a hysterectomy 4 days ago says to the nurse, "I
wonder if I'll still fell like a woman." Which response would most likely encourage the
patient to expand on this and express her concerns in more specific terms?
A) "When did you begin to wonder about this?"
, B) "Do you want more children?"
C) "Fell like a woman...?"
D) Remaining silent. - Answers - C) "Fell like a woman...?"
Which of the following statements about telephone courtesy is correct?
A) If two lines are ringing at once, answer one call and let the other call go to voicemail.
B) If you are on the other line, it is acceptable to let the phone ring until you conclude
the first call and are able to answer it.
C) If you need to answer another line, ask if the caller would mind holding and wait for a
response.
D) If someone is on hold for more than 90 seconds, he or she must leave a message
and someone will call them back. - Answers - C) If you need to answer another line, ask
if the caller would mind holding and wait for a response.
The statute of limitation indicates:
A) The privacy rights of a minor receiving care.
B) The risks that are presented to a patient before treatment.
C) The time span during which a patient can file a suit against a caregiver.
D) The right of a physician to have another physician care for his patients while he is not
available. - Answers - C) The time span during which a patient can file a suit against a
caregiver.
Metoprolol 75mg PO TID is ordered. Available is Metoprolol 50mg/tab. How many tabs
will be administered in one day?
A) 1.5 tabs
B) 2.5 tabs
C) 3 tabs
D) 4.5 tabs - Answers - D) 4.5 tabs
What is a good way to communicate with a very young child?
A) Role playing
B) Explaining procedures
C) Showing him/her pictures
D) Showing him/her a movie - Answers - A) Role playing
Match the following term to its definition: Percussion
A) Use of the pads of the fingertips to assess a patient by applying pressure.
B) Use of the third fingers on each hand to produce a sound through striking.
C) First step in the assessment process.
D) Last step in the assessment process. - Answers - B) Use of the third fingers on each
hand to produce a sound through striking.
Which of the following is the best professional response to a patient who tells you that
she believes that "white health professionals are smarter than those of color," and asks
you to agree?
A) "You're right!" (The patient/customer is always right.)
AND VERIFIED ANSWERS
Which of the following statements about the communication process is accurate?
A) Communication is a reciprocal process in which both the sender and the receiver of
messages take turns participating.
B) One-to-one communication occurs when 3 or more people are involved in the
communication process.
C) Nursing instructors and students seldom experience the communication process in
large groups.
D) Communicating people receive and send messages through verbal and nonverbal
means, which occur simultaneously. - Answers - D) Communicating people receive and
send messages through verbal and nonverbal means, which occur simultaneously.
What is the difference between licensure and certification?
A) Licensure indicates that education requirements are met.
B) Licensure is accessible to medical assistants.
C) Certification limits the scope of practice of the physician.
D) Certification standards are recognized nationally. - Answers - D) Certification
standards are recognized nationally.
The Good Samaritan Act covers:
A) Emergency care administered to patients in the hospital who are uninsured.
B) Compensated emergency care administered outside of a healthcare provider's formal
practice.
C) Emergency care administered by the medical assistant.
D) Sensible emergency care administered outside of the practice. - Answers - D)
Sensible emergency care administered outside of the practice.
A man is found lying unconscious outside the medical office you work in. You alert your
co-worker who intern notifies the physician. It is clear that the person will not be able to
sign a consent form for treatment. How should the physician handle this situation?
A) The physician should wait for the friend or family member of the person to arrive so
they can sign the consent form.
B) Implied consent should be used until the person can give consent.
C) The building administration should evaluate the situation and obtain consent.
D) A healthcare surrogate should be solicited to provide informed consent. - Answers -
B) Implied consent should be used until the person can give consent.
A 36-year old woman who underwent a hysterectomy 4 days ago says to the nurse, "I
wonder if I'll still fell like a woman." Which response would most likely encourage the
patient to expand on this and express her concerns in more specific terms?
A) "When did you begin to wonder about this?"
, B) "Do you want more children?"
C) "Fell like a woman...?"
D) Remaining silent. - Answers - C) "Fell like a woman...?"
Which of the following statements about telephone courtesy is correct?
A) If two lines are ringing at once, answer one call and let the other call go to voicemail.
B) If you are on the other line, it is acceptable to let the phone ring until you conclude
the first call and are able to answer it.
C) If you need to answer another line, ask if the caller would mind holding and wait for a
response.
D) If someone is on hold for more than 90 seconds, he or she must leave a message
and someone will call them back. - Answers - C) If you need to answer another line, ask
if the caller would mind holding and wait for a response.
The statute of limitation indicates:
A) The privacy rights of a minor receiving care.
B) The risks that are presented to a patient before treatment.
C) The time span during which a patient can file a suit against a caregiver.
D) The right of a physician to have another physician care for his patients while he is not
available. - Answers - C) The time span during which a patient can file a suit against a
caregiver.
Metoprolol 75mg PO TID is ordered. Available is Metoprolol 50mg/tab. How many tabs
will be administered in one day?
A) 1.5 tabs
B) 2.5 tabs
C) 3 tabs
D) 4.5 tabs - Answers - D) 4.5 tabs
What is a good way to communicate with a very young child?
A) Role playing
B) Explaining procedures
C) Showing him/her pictures
D) Showing him/her a movie - Answers - A) Role playing
Match the following term to its definition: Percussion
A) Use of the pads of the fingertips to assess a patient by applying pressure.
B) Use of the third fingers on each hand to produce a sound through striking.
C) First step in the assessment process.
D) Last step in the assessment process. - Answers - B) Use of the third fingers on each
hand to produce a sound through striking.
Which of the following is the best professional response to a patient who tells you that
she believes that "white health professionals are smarter than those of color," and asks
you to agree?
A) "You're right!" (The patient/customer is always right.)
