MA 102 FINAL EXAM ADMINISTRATIVE MEDICAL
ASSISTANT QUESTIONS AND VERIFIED ANSWERS
Which of the following is not a function of the medical record: - Answers - To Share
information between members of the patients family.
Which of the following helps a patient with a disability learn new skills to preform the
activities of daily living: - Answers - Occupational therapy.
A consent to treatment form is required for: - Answers - Sebaceous cyst removal.
Which of the following situations requires the completion of a release of medical
information form: - Answers - When a patient transfers records to a new physician.
Which of the following is not included in the database section of a POR: - Answers -
Plan of treatment.
Which of the following does not assist in the collection of data for a health history: -
Answers - Calling the patient honey.
Which of the following questions should be used to elicit the chief complaint from a
patient: - Answers - Where does it hurt, are you sick, how long have you been ill, what
seems to be the problem. (ALL OF THE ABOVE)
Which of the following is a correct example for recording the chief complaint: - Answers
- Burning in the chest and coughing for the past 2 days.
An expansion of the chief complaint is known as: - Answers - Present illness.
The social history is important, because ________ may affect the patients condition: -
Answers - Lifestyle.
Which of the following is not included in the social history: - Answers - Chronic illnesses.
Which of the following need not to be done when charting: - Answers - Include the
patients name at the beginning of each entry.
Which of the following is an example of a subjective symptom: - Answers - Pain.
A decrease in the amount of water in the body is known as: - Answers - Dehydration.
What is the term used for dizziness: - Answers - Vertigo.
, What is required under HIPAA related to the medical office statement of privacy
practices: - Answers - The patient must sign a form acknowledging the opportunity to
read or receipt of the office privacy practices.
When making an appointment for a patient in a managed care plan who says that he
has a referral from another physician, what should the medical assistant tell the patient:
- Answers - The office of the referring physician must provide a written or electronic
referral form.
What is an advantage of having a patient information booklet: - Answers - It can be a
useful tool to market the practice and in form and attract new patients.
How often should the medical assistant check back in with a caller who is on hold: -
Answers - At least every minute.
Which of the following is true about voicemail: - Answers - It is built into the telephone
system.
Which type of electronic device may add computer capabilities to a telephone with
software such as a drug reference: - Answers - Smartphone.
If a angry person calls the office, what should the medical assistant do or try to do: -
Answers - Use a calm voice to ask questions and obtain information about what has
angered the caller.
How should the medical assistant handle a call if the caller refuses to give any
information and insists on speaking to the physician: - Answers - Describe the call on a
message form and state that the caller refused to identify himself.
Which of the following is not an advantage of using computer programs for telephone
calls to remind patients about appointments: - Answers - Patients prefer to receive a
computerized call instead of talking to the medical assistant.
Where does the medical assistant record the appointments when a manual system is
used for scheduling. - Answers - Spiral-bound appointment book.
What system schedules three or four patients every half hour, who are seen in the order
they arrive. - Answers - Wave.
When is double booking often used: - Answers - When a patient with an acute injury or
illness must be fitted into the schedule.
How does the medical assistant setup (Matrix) the appointment schedule: - Answers -
Block out the times when the physician is not avaliable to see patients.
ASSISTANT QUESTIONS AND VERIFIED ANSWERS
Which of the following is not a function of the medical record: - Answers - To Share
information between members of the patients family.
Which of the following helps a patient with a disability learn new skills to preform the
activities of daily living: - Answers - Occupational therapy.
A consent to treatment form is required for: - Answers - Sebaceous cyst removal.
Which of the following situations requires the completion of a release of medical
information form: - Answers - When a patient transfers records to a new physician.
Which of the following is not included in the database section of a POR: - Answers -
Plan of treatment.
Which of the following does not assist in the collection of data for a health history: -
Answers - Calling the patient honey.
Which of the following questions should be used to elicit the chief complaint from a
patient: - Answers - Where does it hurt, are you sick, how long have you been ill, what
seems to be the problem. (ALL OF THE ABOVE)
Which of the following is a correct example for recording the chief complaint: - Answers
- Burning in the chest and coughing for the past 2 days.
An expansion of the chief complaint is known as: - Answers - Present illness.
The social history is important, because ________ may affect the patients condition: -
Answers - Lifestyle.
Which of the following is not included in the social history: - Answers - Chronic illnesses.
Which of the following need not to be done when charting: - Answers - Include the
patients name at the beginning of each entry.
Which of the following is an example of a subjective symptom: - Answers - Pain.
A decrease in the amount of water in the body is known as: - Answers - Dehydration.
What is the term used for dizziness: - Answers - Vertigo.
, What is required under HIPAA related to the medical office statement of privacy
practices: - Answers - The patient must sign a form acknowledging the opportunity to
read or receipt of the office privacy practices.
When making an appointment for a patient in a managed care plan who says that he
has a referral from another physician, what should the medical assistant tell the patient:
- Answers - The office of the referring physician must provide a written or electronic
referral form.
What is an advantage of having a patient information booklet: - Answers - It can be a
useful tool to market the practice and in form and attract new patients.
How often should the medical assistant check back in with a caller who is on hold: -
Answers - At least every minute.
Which of the following is true about voicemail: - Answers - It is built into the telephone
system.
Which type of electronic device may add computer capabilities to a telephone with
software such as a drug reference: - Answers - Smartphone.
If a angry person calls the office, what should the medical assistant do or try to do: -
Answers - Use a calm voice to ask questions and obtain information about what has
angered the caller.
How should the medical assistant handle a call if the caller refuses to give any
information and insists on speaking to the physician: - Answers - Describe the call on a
message form and state that the caller refused to identify himself.
Which of the following is not an advantage of using computer programs for telephone
calls to remind patients about appointments: - Answers - Patients prefer to receive a
computerized call instead of talking to the medical assistant.
Where does the medical assistant record the appointments when a manual system is
used for scheduling. - Answers - Spiral-bound appointment book.
What system schedules three or four patients every half hour, who are seen in the order
they arrive. - Answers - Wave.
When is double booking often used: - Answers - When a patient with an acute injury or
illness must be fitted into the schedule.
How does the medical assistant setup (Matrix) the appointment schedule: - Answers -
Block out the times when the physician is not avaliable to see patients.
