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Terms in this set (71)
Which information will the cover sheet Confidentiality statement
contain when sending a facsimile
When the lead medical assistant is Signed by the sender
drafting a memorandum random to
share new office protocols for all staff
members, which error will be
corrected
The lead medical assistant is reviewing Frequently using the urgent feature
email communications between staff Writing emails, composed entirely in capital letters
and patients which subject will be
addressed at the next staff meeting
because they are being handled
incorrectly
When a medical assistant is typing a 1 line
very lengthy letter to a referring
provider, how many blank lines will be
left between the date and the inside
address?
Which sentence is corrected when the You are supposed to take one pill three times a day
lead medical assistant reviewing with meals
professional communications between
other medical assistant and their
patients
, In a professional letter to another The patient is having severe side affects from the
provider, which sentence contains an prescribed medication
error that spell checker would likely
not detect
When a medical assistant is Lay
composing an email to a patient which
word is most appropriate in this
sentence
After you take the medication, please
do not _______ down for at least 30
minutes
How many blank line spaces are Four
between the closing and the typed
name in a professional business letter?
Which guideline will a medical Using all capital letters in a sentence
assistant, avoid when drafting an email
to a patient
Which symptom or event is Chest pain, profuse bleeding, loss of consciousness
considered an emergency call
When a patient calls the healthcare I have made a note of your message and will give it
office to report undesired side effects to the provider
from a prescribed medication and the
symptoms do not require urgent care
which guidance will the medical
assistant provide to the patient
Which action is taken first after Identifying the facility
answering the telephone in a medical
office
What describes the most significant Considered abandonment if the call from a patient is
concern when patient leave a not returned
voicemail?