NAHQ CPHQ EXAM NEWEST 2026 ACTUAL EXAM
TEST BANK| COMPLETE 800 REAL EXAM
QUESTIONS AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) ALREADY GRADED A+
(BRAND NEW!!)
A healthcare quality professional is developing a policy regarding access to
physician quality files. In addition to the date and name of the person requesting
the information, which of the following should be included in the policy?
a. Purpose of the request
b. Permission from the applicable physician
c. Approval from the department chair
d. Approval from legal counsel - CORRECT ANSWER ✔✔- a. Purpose of the request
Physician profiles should be reviewed at the time of reappointment to:
a. Review the number of complaints
b. Assess practitioner competency
c. Compare the practitioner to their peers
d. Facilitate reappointment approval - CORRECT ANSWER ✔✔- b. Assess
practitioner competency
Which of the following is the first step in the strategic planning process?
a. Setting goals and objectives
b. Defining organizational structure
1|Page
,c. Establishing and controlling a budget
d. Determining productivity indicators - CORRECT ANSWER ✔✔- a. Setting goals
and objectives
If someone in your organization is resisting and not willing to make the change,
what is the best strategy to take?
a. Set goals, measure performance, provide coaching and feedback, reward and
recognize positive efforts
b. Communicate what, why, how, when and who of change process, present
positive outlook, have clear focus and goal for change and expectations
c. Provide education and training in new skills and use of various management
techniques - CORRECT ANSWER ✔✔- a. Set goals, measure performance, provide
coaching and feedback, reward and recognize positive efforts
If someone in your organization is resisting and not able to perform change, what
is the best strategy to take?
a. Provide education and training in new skills and use of various management
techniques
b. Communicate what, why, how, when and who of change process, present
positive outlook, have clear focus and goal for change and expectations
c. Provide education and training in new skills and use of various management
techniques - CORRECT ANSWER ✔✔- a. Provide education and training in new
skills and use of various management techniques
If someone in your organization is resisting change and lack knowledge about
what is required, what is the best strategy to take?
a. Provide education and training in new skills and use of various management
techniques
2|Page
,b. Communicate what, why, how, when and who of change process, present
positive outlook, have clear focus and goal for change and expectations
c. Provide education and training in new skills and use of various management
techniques - CORRECT ANSWER ✔✔- b. Communicate what, why, how, when and
who of change process, present positive outlook, have clear focus and goal for
change and expectations
For a quality improvement team to deal effectively with conflict, it is important to
appoint which of the following to its membership?
a. Risk manager
b. HR representative
c. Facilitator
d. Senior leader - CORRECT ANSWER ✔✔- c. Facilitator
Which of the following is essential to effective Quality Councils?
a. Involvement of leadership
b. Consultation of legal advisor
c. Participation of the strategic planning committee
d. Direction from the organization's quality department - CORRECT ANSWER ✔✔-
a. Involvement of leadership
A Quality Council has chartered a performance improvement team to reduce
medication errors. The team has been meeting for several months and progress
has been slow. Which of the following is the most important factor for the Quality
Council to assess with the team leader?
a. Composition of the team
b. Number of medication errors since team was chartered
3|Page
, c. Team members' ability to interpret graphs
d. Length of team meetings - CORRECT ANSWER ✔✔- a. Composition of the team
Two surveys were completed in a healthcare facility that showed conflicting
results concerning patient satisfaction with food services. The two surveys were
independently designed and distributed by different departments within the
facility. The healthcare quality professional should first:
a. Set up a quality improvement team to improve food service
b. Redistribute the surveys to obtain a larger sample size.
c. Design, distribute, and analyze a new survey instrument
d. Meet with the departments to review the survey processes - CORRECT ANSWER
✔✔- d. Meet with the departments to review the survey processes
Which of the following steps occurs first in the facilitating change in an
organization?
a. Identify problems to be addressed in the organization
b. Solicit feedback from management
c. Select key people in the organization to serve on the team
d. Develop a performance improvement plan - CORRECT ANSWER ✔✔- a. Identify
problems to be addressed in the organization
The separate services of pharmacy and nursing are having difficulty developing an
action plan for med errors. Pharmacy services states that nursing services causes
the majority of the problems related to errors, while nursing services states the
opposite. What is the quality professional's role in resolving this problem?
a. Provide them with directives on how to solve the problem
4|Page
TEST BANK| COMPLETE 800 REAL EXAM
QUESTIONS AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) ALREADY GRADED A+
(BRAND NEW!!)
A healthcare quality professional is developing a policy regarding access to
physician quality files. In addition to the date and name of the person requesting
the information, which of the following should be included in the policy?
a. Purpose of the request
b. Permission from the applicable physician
c. Approval from the department chair
d. Approval from legal counsel - CORRECT ANSWER ✔✔- a. Purpose of the request
Physician profiles should be reviewed at the time of reappointment to:
a. Review the number of complaints
b. Assess practitioner competency
c. Compare the practitioner to their peers
d. Facilitate reappointment approval - CORRECT ANSWER ✔✔- b. Assess
practitioner competency
Which of the following is the first step in the strategic planning process?
a. Setting goals and objectives
b. Defining organizational structure
1|Page
,c. Establishing and controlling a budget
d. Determining productivity indicators - CORRECT ANSWER ✔✔- a. Setting goals
and objectives
If someone in your organization is resisting and not willing to make the change,
what is the best strategy to take?
a. Set goals, measure performance, provide coaching and feedback, reward and
recognize positive efforts
b. Communicate what, why, how, when and who of change process, present
positive outlook, have clear focus and goal for change and expectations
c. Provide education and training in new skills and use of various management
techniques - CORRECT ANSWER ✔✔- a. Set goals, measure performance, provide
coaching and feedback, reward and recognize positive efforts
If someone in your organization is resisting and not able to perform change, what
is the best strategy to take?
a. Provide education and training in new skills and use of various management
techniques
b. Communicate what, why, how, when and who of change process, present
positive outlook, have clear focus and goal for change and expectations
c. Provide education and training in new skills and use of various management
techniques - CORRECT ANSWER ✔✔- a. Provide education and training in new
skills and use of various management techniques
If someone in your organization is resisting change and lack knowledge about
what is required, what is the best strategy to take?
a. Provide education and training in new skills and use of various management
techniques
2|Page
,b. Communicate what, why, how, when and who of change process, present
positive outlook, have clear focus and goal for change and expectations
c. Provide education and training in new skills and use of various management
techniques - CORRECT ANSWER ✔✔- b. Communicate what, why, how, when and
who of change process, present positive outlook, have clear focus and goal for
change and expectations
For a quality improvement team to deal effectively with conflict, it is important to
appoint which of the following to its membership?
a. Risk manager
b. HR representative
c. Facilitator
d. Senior leader - CORRECT ANSWER ✔✔- c. Facilitator
Which of the following is essential to effective Quality Councils?
a. Involvement of leadership
b. Consultation of legal advisor
c. Participation of the strategic planning committee
d. Direction from the organization's quality department - CORRECT ANSWER ✔✔-
a. Involvement of leadership
A Quality Council has chartered a performance improvement team to reduce
medication errors. The team has been meeting for several months and progress
has been slow. Which of the following is the most important factor for the Quality
Council to assess with the team leader?
a. Composition of the team
b. Number of medication errors since team was chartered
3|Page
, c. Team members' ability to interpret graphs
d. Length of team meetings - CORRECT ANSWER ✔✔- a. Composition of the team
Two surveys were completed in a healthcare facility that showed conflicting
results concerning patient satisfaction with food services. The two surveys were
independently designed and distributed by different departments within the
facility. The healthcare quality professional should first:
a. Set up a quality improvement team to improve food service
b. Redistribute the surveys to obtain a larger sample size.
c. Design, distribute, and analyze a new survey instrument
d. Meet with the departments to review the survey processes - CORRECT ANSWER
✔✔- d. Meet with the departments to review the survey processes
Which of the following steps occurs first in the facilitating change in an
organization?
a. Identify problems to be addressed in the organization
b. Solicit feedback from management
c. Select key people in the organization to serve on the team
d. Develop a performance improvement plan - CORRECT ANSWER ✔✔- a. Identify
problems to be addressed in the organization
The separate services of pharmacy and nursing are having difficulty developing an
action plan for med errors. Pharmacy services states that nursing services causes
the majority of the problems related to errors, while nursing services states the
opposite. What is the quality professional's role in resolving this problem?
a. Provide them with directives on how to solve the problem
4|Page
