CPPM AAPC Exam with all Correct & 100% Verified
Answers |Latest Version |Already Graded A+
Which are good options when initiating a difficult conversation? ✔Correct Answer-Ask: Is this
a good time to talk?; Prepare a short statement in advance that gets right to the point,
Empathize with the person, Sympathize with the person.
Which is an effective response when a provider is complaining about how hard it is to use the
new EMR system the owners of the practice selected? ✔Correct Answer-This is a major
change. I'll do my best to show you how it works.
What is the best description of an office manager? ✔Correct Answer-Focuses on tactical
activités and often have amore directive and controlling appeal AND manages the activities of
others.
The difference between efficiency and effectiveness is: ✔Correct Answer-Efficiency is doing
things right while effectiveness is doing the right things.
Staff accountability is best achieved by: ✔Correct Answer-Assigning object goals; assigning
measurable goals; define the responsibility for tasks.
When should the staff obtain a photocopy of the patients insurance card? ✔Correct Answer-
When the patient arrives for their appointment
Which of the following is the best example of communicating in a difficult conversation?
✔Correct Answer-Let the person know, "I understand how you feel."
Which of the following are benefits of using a mid-level provider? ✔Correct Answer-Improved
revenue; improved patient satisfactions; greater access to care for patients.
An established patient did not keep her scheduled appointment. There is or record that she
called to cancel or reschedule. This is her third "No show" in one year. Based on the No-show
policy, which of the following process should be followed? ✔Correct Answer-Suspend services
temporarily.
Which of the following is a road-block to active listening? ✔Correct Answer-Give advice that is
not asked for
What is the best way to handle a verbal attack? ✔Correct Answer-Listen
Which of the following includes the payment amount and denial explanations for claims
submitted. ✔Correct Answer-Explanation of Benefits (EOB)
, Your office recently installed a new phone system. Training was provided to the staff and the
physicians. One of the physicians can't seem to get the hang of it and is continually
disconnecting his calls. He calls you into his office and blames you for the faulty phone system
and his inability to learn how to use it. Using good communications skills, you would"
✔Correct Answer-Be quiet and listen to all his concerns
Which of the following services would bet the most profitable and efficient use of mid-level
provider in a. physician's office and meets incident-to rules? ✔Correct Answer-Sees
established patient for follow-up visits of established conditions.
A patient is returning today for her second injection of denosumab for postmenopausal
osteoporosis. To achieve the best staff efficiency which of the following staff members should
perform the injection? ✔Correct Answer-Medical Assistant
Which providers may write prescriptions? ✔Correct Answer-Physician's Assistant; Nurse
Practitioner
P is hired by a cardiology practice to help see patients in the hospital. The PA performs all the
rounds and notifies the physician on call if there are any patients that need to be seen by a
physician. Is it appropriate to bill for the PAs services as incident-to? ✔Correct Answer-No,
incident to services are not covered in a hospital setting - they can only be billed in the office
setting or in a patient's home.
Which of the following support staff is typically not found in an outpatient physician practice?
✔Correct Answer-CNA
Leadership and management have different characteristics. What is more representative of a
leader? ✔Correct Answer-Inspire and motivate employees.
One of the specialists walks into your office without knocking, sits down in the chair across from
you, leans forward and begins berating you for the way you handled a recent office situation.
What body language would you use to show you are listening and ready to discuss his
complaint? ✔Correct Answer-Stay seated and lean forward
What is not reported by evaluation nd management codes? ✔Correct Answer-Physical
therapy evaluations = E/M services are reported for visits made by physicians or other qualified
healthcare providers in the office, hospital, and nursing home.
Electronic health records guide a provider to select E/M codes based on the number of
elements documented. What does this leave out that causes a potential compliance risk?
✔Correct Answer-Medical Necessity
Answers |Latest Version |Already Graded A+
Which are good options when initiating a difficult conversation? ✔Correct Answer-Ask: Is this
a good time to talk?; Prepare a short statement in advance that gets right to the point,
Empathize with the person, Sympathize with the person.
Which is an effective response when a provider is complaining about how hard it is to use the
new EMR system the owners of the practice selected? ✔Correct Answer-This is a major
change. I'll do my best to show you how it works.
What is the best description of an office manager? ✔Correct Answer-Focuses on tactical
activités and often have amore directive and controlling appeal AND manages the activities of
others.
The difference between efficiency and effectiveness is: ✔Correct Answer-Efficiency is doing
things right while effectiveness is doing the right things.
Staff accountability is best achieved by: ✔Correct Answer-Assigning object goals; assigning
measurable goals; define the responsibility for tasks.
When should the staff obtain a photocopy of the patients insurance card? ✔Correct Answer-
When the patient arrives for their appointment
Which of the following is the best example of communicating in a difficult conversation?
✔Correct Answer-Let the person know, "I understand how you feel."
Which of the following are benefits of using a mid-level provider? ✔Correct Answer-Improved
revenue; improved patient satisfactions; greater access to care for patients.
An established patient did not keep her scheduled appointment. There is or record that she
called to cancel or reschedule. This is her third "No show" in one year. Based on the No-show
policy, which of the following process should be followed? ✔Correct Answer-Suspend services
temporarily.
Which of the following is a road-block to active listening? ✔Correct Answer-Give advice that is
not asked for
What is the best way to handle a verbal attack? ✔Correct Answer-Listen
Which of the following includes the payment amount and denial explanations for claims
submitted. ✔Correct Answer-Explanation of Benefits (EOB)
, Your office recently installed a new phone system. Training was provided to the staff and the
physicians. One of the physicians can't seem to get the hang of it and is continually
disconnecting his calls. He calls you into his office and blames you for the faulty phone system
and his inability to learn how to use it. Using good communications skills, you would"
✔Correct Answer-Be quiet and listen to all his concerns
Which of the following services would bet the most profitable and efficient use of mid-level
provider in a. physician's office and meets incident-to rules? ✔Correct Answer-Sees
established patient for follow-up visits of established conditions.
A patient is returning today for her second injection of denosumab for postmenopausal
osteoporosis. To achieve the best staff efficiency which of the following staff members should
perform the injection? ✔Correct Answer-Medical Assistant
Which providers may write prescriptions? ✔Correct Answer-Physician's Assistant; Nurse
Practitioner
P is hired by a cardiology practice to help see patients in the hospital. The PA performs all the
rounds and notifies the physician on call if there are any patients that need to be seen by a
physician. Is it appropriate to bill for the PAs services as incident-to? ✔Correct Answer-No,
incident to services are not covered in a hospital setting - they can only be billed in the office
setting or in a patient's home.
Which of the following support staff is typically not found in an outpatient physician practice?
✔Correct Answer-CNA
Leadership and management have different characteristics. What is more representative of a
leader? ✔Correct Answer-Inspire and motivate employees.
One of the specialists walks into your office without knocking, sits down in the chair across from
you, leans forward and begins berating you for the way you handled a recent office situation.
What body language would you use to show you are listening and ready to discuss his
complaint? ✔Correct Answer-Stay seated and lean forward
What is not reported by evaluation nd management codes? ✔Correct Answer-Physical
therapy evaluations = E/M services are reported for visits made by physicians or other qualified
healthcare providers in the office, hospital, and nursing home.
Electronic health records guide a provider to select E/M codes based on the number of
elements documented. What does this leave out that causes a potential compliance risk?
✔Correct Answer-Medical Necessity
