MDAST 322 Chapter 9 Exam Latest Updated Graded A+

MDAST 322 Chapter 9 Exam Latest Updated Graded A+ What is the best way to decide whether patients need special assistance in disrobing? - Answer- Ask all patients if you can be of assistance. Which of the following should be removed from the reception area as quickly as possible? - Answer- Angry patients. Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR, it is important to remember to log out of the computer when you are ready to leave the room. - Answer- Both statements are true. The way to organize appointment scheduling so that it best supports the success of the practice is to: - Answer- consider the preferences of the physician. The use of phonetic writing in the medical office can help you: - Answer- Pronounce patients' names correctly. When the physician is scheduled at outside facilities, the medical assistant must be sure to allow time for: - Answer- Travel. A matrix is where something is created or takes shape. - Answer- TRUE. The environment where something is created or takes shape is called a matrix. A matrix also is a base on which to build. When a requested appointment time is not available, the medical assistant should: - Answer- Explain why the time is not available and offer a substitute date and time. An incidental disclosure: 1. Cannot reasonably be prevented. 2. Is limited in nature. 3. Occurs as a result of another use or disclosure that is permitted. 4. All are correct. - Answer- All are correct. If the patient brings a relative to the physician appointment, this implies that the patient consents to discussion of the patient's care with the relative. - Answer- FALSE. The medical assistant should never assume that the patient consents to discussion of his or her health with a friend or relative just because the person is with the patient for the office visit. Patients who are too talkative should be dismissed from the physician's care before they take up too much of his or her time. - Answer- FALSE. The medical assistant must tactfully deal with talkative patients. When rescheduling an appointment, which of the following needs to occur? - Answer- Set the new appointment time and remove the first appointment day and time. The provider's habits should not influence appointment scheduling. - Answer- FALSE. The provider's habits can greatly influence the schedule; if he or she is often late, the schedule can be thrown off for the entire day. The medical assistant must take the provider's habits into account when scheduling appointments. When informing patients that you must postpone their appointments because of the absence of the provider, it is good practice to: - Answer- Give them the option of seeing another provider. The medical assistant must take care not to offer medical advice to the patient. - Answer- TRUE. Medical assistants can never offer medical advice to patients. A process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist is called a preauthorization. - Answer- TRUE. Preauthorization is a process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist. Patients may fail to appear for appointments because: 1. They have been pressed for a payment but do not have the funds to pay. 2. They are in denial and are having difficulty facing their illness. 3. They simply forget. 4. All are correct. - Answer- All are correct. When scheduling a patient procedure, which information is important to have before scheduling? 1. Oral or written order from a physician. 2. Patient demographic information. 3. Preauthorization or precertification from a third-party payer. 4. All are correct. - Answer- All are correct. Which type of scheduling system is often used in an urgent care setting? - Answer- Open office hours. Medical assistants are not allowed to take the patient's personal and family histories. - Answer- FALSE.