TOURISM & TRAVEL AGENCY MANAGEMENT MODULE - 1
STUDY GUIDE FOR MODULE ONE
This Study Guide - like all our Training Materials - has been written by professionals;
experts in the training of well over three million ambitious men and women in countries all
over the world. It is therefore essential that you:-
• Read this Study Guide carefully and thoroughly BEFORE you start to read and
study Module One, which is the first ‘Study Section’ of a CIC Study or Training
Manual you will receive for the Program for which you have been enrolled.
• Follow the Study Guide exactly, stage by stage and step by step - if you fail to do
so, you might not succeed in your Training or pass the Examination for the CIC
Diploma.
STAGE ONE
Learning how to really STUDY the College’s Study or Training Manual(s) provided –
including THOROUGHLY READING this Study Guide, and the full ‘Study & Training
Guide’ which you will soon receive.
STAGE TWO
Studying in accordance with the professional advice and instructions given.
STAGE THREE
Answering Self-Assessment Test Questions/Exercises.
STAGE FOUR
Assessing - or having someone assess for you - the standard of your answers to the Self-
Assessment Test/Exercises.
STAGE FIVE
Preparing for your Final Examination.
STAGE SIX
Sitting the Final Examination.
Remember: your CIC Program has been planned by experts. To be certain of gaining the
greatest benefit from the Program, it is essential that you follow precisely each one of
the SIX stages in the Program, as described above.
ABOUT CIC STUDY and TRAINING MANUALS
A CIC Study & Training Manual contains 12 Modules - the first Module of which follows-
supplied by the College as part of your Program is NOT simply a text book. It must
therefore not be read simply from cover to cover like a text book or another publication.
It MUST be studied, Module by Module, exactly as explained in the following pages. Each
CIC Study & Training Manual has been designed and written by specialists, with wide
,experience of teaching people in countries all over the world to become managers,
administrators, supervisors, sales and accounting personnel, business-people, and
professionals in many other fields.
Therefore, it is in your own best interests that you use the Study & Training Manuals in
the way CIC’s experts recommend. By doing so, you should be able to learn easily and
enjoyably, and master the contents of the Manuals in a relatively short period of time -
and then sit the Final Examination with confidence. Every Study & Training Manual is
written in clear and easy to understand English, and the meanings of any “uncommon”
words, with which you might not be familiar, are fully explained; so you should not
encounter any problems in your Studies & Training. But should you fail to fully grasp
anything - after making a thorough and genuine attempt to understand the text - you will
be welcome to write to the College for assistance. You must state the exact page
number(s) in the Study & Training Manual, the paragraph(s) and line(s) which you do not
understand.
If you do not give full details of a problem, our Tutors will be unable to assist you, and
your Study & Training will be delayed unnecessarily. Start now by reading carefully the
following pages about Stages Two, Three and Four. Do NOT, however, start studying the
first Study & Training Manual until you are certain you understand how you are to do so.
STAGE TWO - STUDYING A CIC MODULE
STEP 1
Once you have read page 1 of this document fully and carefully, turn to the first study
section – called Module One - of Study & Training Manual One. Read the whole of
Module One at your normal reading pace, without trying to memorise every topic covered
or fact stated, but trying to get “the feel” of what is dealt with in the Module as a whole.
STEP 2
Start reading the Module again from the beginning, this time reading more slowly,
paragraph by paragraph and section by section. Make brief notes of any points,
sentences, paragraphs or sections which you feel need your further study, consideration
or thought. Try to absorb and memorise all the important topics covered in the Module.
STEP 3
Start reading the Module again from its start, this time paying particular attention to - and
if necessary studying more thoroughly - those parts which were the subject of your earlier
notes. It is best that you do not pass on to other parts or topics until you are certain you
fully understand and remember those parts you earlier noted as requiring your special
attention. Try to fix everything taught firmly in your mind.
Note: You might not wish to, or be able to, carry out Steps 1, 2 and 3 one after the
other. You could, for instance, carry out Steps 1 and 2 and then take Step 3 after a
break.
STAGE THREE - ANSWERING SELF-ASSESSMENT TESTS STEP 4
, When you feel that you have fully understood and learned everything taught in the
whole Module (and if necessary after a further careful read through it) turn to the
SelfAssessment Test set at the end of it, and read the Questions in it carefully. You do not
have to attempt to answer any or all of the Questions in the Test, but it is best that you do
so, to the best of your abilities. The reasons for this are:-
• By comparing your answers with the Recommended Answers printed in the
Appendix , you will be able to assess whether you really have mastered everything
taught in the Module, or whether you need to study again any part or parts of it.
• By answering Questions and then comparing your attempts with the
Recommended Answers, you will gain experience - and confidence - in attempting
Test and Final Examination Questions in the future. Treat the Questions Self-
Assessment Tests as being ‘Past Examination Questions’.
Professional Advice on Answering Self-Assessment Test (and Examination)
Questions and Exercises
1. You may answer the Questions in a Self-Assessment Test in any order you like, but it
is best that you attempt all of them.
2. Read very carefully the first Question you select, to be quite certain that you really
understand it and what it requires you to do, because:
❖ some Questions/Exercises might require you to give full “written” answers;
❖ some Questions/Exercises (e.g. in English) might require you to fill in blank spaces
in sentences;
❖ some Questions/Exercises (e.g. in bookkeeping) might require you to provide
“worked” solutions;
❖ some Questions/Exercises (called “multiple-choice questions”) might require you
only to place ticks in boxes against correct/incorrect statements.
In your Final Examination you could lose marks if you attempt a Question in the wrong
way, or if you misread and/or misunderstand a Question and write about something which
is not relevant or required.
3. Try to answer the Question under ‘true Test or Examination conditions’, that is,
WITHOUT referring back to the relevant section or pages of the Module or to any notes
you have made – and certainly WITHOUT referring to the Recommended Answers. Try
to limit to about two hours the time you spend on answering a set of
Questions/Exercises; in your Final Examination you will have only two hours.
4. Although you are going to check your Self-Assessment Test answers yourself (or have
a friend, relative or colleague assess them for you) practice writing “written” answers:-
in clear, easy-to-read handwriting; and
in good, grammatical language.
The Examiner who assesses your Final Examination answers will take into account that
English might not be your national or main language. Nevertheless, to be able to assess
whether you really have learned what we have taught you, he or she will need to be able
to read and understand what you have written. You could lose marks if the Examiner
cannot read or understand easily what you have written.
STUDY GUIDE FOR MODULE ONE
This Study Guide - like all our Training Materials - has been written by professionals;
experts in the training of well over three million ambitious men and women in countries all
over the world. It is therefore essential that you:-
• Read this Study Guide carefully and thoroughly BEFORE you start to read and
study Module One, which is the first ‘Study Section’ of a CIC Study or Training
Manual you will receive for the Program for which you have been enrolled.
• Follow the Study Guide exactly, stage by stage and step by step - if you fail to do
so, you might not succeed in your Training or pass the Examination for the CIC
Diploma.
STAGE ONE
Learning how to really STUDY the College’s Study or Training Manual(s) provided –
including THOROUGHLY READING this Study Guide, and the full ‘Study & Training
Guide’ which you will soon receive.
STAGE TWO
Studying in accordance with the professional advice and instructions given.
STAGE THREE
Answering Self-Assessment Test Questions/Exercises.
STAGE FOUR
Assessing - or having someone assess for you - the standard of your answers to the Self-
Assessment Test/Exercises.
STAGE FIVE
Preparing for your Final Examination.
STAGE SIX
Sitting the Final Examination.
Remember: your CIC Program has been planned by experts. To be certain of gaining the
greatest benefit from the Program, it is essential that you follow precisely each one of
the SIX stages in the Program, as described above.
ABOUT CIC STUDY and TRAINING MANUALS
A CIC Study & Training Manual contains 12 Modules - the first Module of which follows-
supplied by the College as part of your Program is NOT simply a text book. It must
therefore not be read simply from cover to cover like a text book or another publication.
It MUST be studied, Module by Module, exactly as explained in the following pages. Each
CIC Study & Training Manual has been designed and written by specialists, with wide
,experience of teaching people in countries all over the world to become managers,
administrators, supervisors, sales and accounting personnel, business-people, and
professionals in many other fields.
Therefore, it is in your own best interests that you use the Study & Training Manuals in
the way CIC’s experts recommend. By doing so, you should be able to learn easily and
enjoyably, and master the contents of the Manuals in a relatively short period of time -
and then sit the Final Examination with confidence. Every Study & Training Manual is
written in clear and easy to understand English, and the meanings of any “uncommon”
words, with which you might not be familiar, are fully explained; so you should not
encounter any problems in your Studies & Training. But should you fail to fully grasp
anything - after making a thorough and genuine attempt to understand the text - you will
be welcome to write to the College for assistance. You must state the exact page
number(s) in the Study & Training Manual, the paragraph(s) and line(s) which you do not
understand.
If you do not give full details of a problem, our Tutors will be unable to assist you, and
your Study & Training will be delayed unnecessarily. Start now by reading carefully the
following pages about Stages Two, Three and Four. Do NOT, however, start studying the
first Study & Training Manual until you are certain you understand how you are to do so.
STAGE TWO - STUDYING A CIC MODULE
STEP 1
Once you have read page 1 of this document fully and carefully, turn to the first study
section – called Module One - of Study & Training Manual One. Read the whole of
Module One at your normal reading pace, without trying to memorise every topic covered
or fact stated, but trying to get “the feel” of what is dealt with in the Module as a whole.
STEP 2
Start reading the Module again from the beginning, this time reading more slowly,
paragraph by paragraph and section by section. Make brief notes of any points,
sentences, paragraphs or sections which you feel need your further study, consideration
or thought. Try to absorb and memorise all the important topics covered in the Module.
STEP 3
Start reading the Module again from its start, this time paying particular attention to - and
if necessary studying more thoroughly - those parts which were the subject of your earlier
notes. It is best that you do not pass on to other parts or topics until you are certain you
fully understand and remember those parts you earlier noted as requiring your special
attention. Try to fix everything taught firmly in your mind.
Note: You might not wish to, or be able to, carry out Steps 1, 2 and 3 one after the
other. You could, for instance, carry out Steps 1 and 2 and then take Step 3 after a
break.
STAGE THREE - ANSWERING SELF-ASSESSMENT TESTS STEP 4
, When you feel that you have fully understood and learned everything taught in the
whole Module (and if necessary after a further careful read through it) turn to the
SelfAssessment Test set at the end of it, and read the Questions in it carefully. You do not
have to attempt to answer any or all of the Questions in the Test, but it is best that you do
so, to the best of your abilities. The reasons for this are:-
• By comparing your answers with the Recommended Answers printed in the
Appendix , you will be able to assess whether you really have mastered everything
taught in the Module, or whether you need to study again any part or parts of it.
• By answering Questions and then comparing your attempts with the
Recommended Answers, you will gain experience - and confidence - in attempting
Test and Final Examination Questions in the future. Treat the Questions Self-
Assessment Tests as being ‘Past Examination Questions’.
Professional Advice on Answering Self-Assessment Test (and Examination)
Questions and Exercises
1. You may answer the Questions in a Self-Assessment Test in any order you like, but it
is best that you attempt all of them.
2. Read very carefully the first Question you select, to be quite certain that you really
understand it and what it requires you to do, because:
❖ some Questions/Exercises might require you to give full “written” answers;
❖ some Questions/Exercises (e.g. in English) might require you to fill in blank spaces
in sentences;
❖ some Questions/Exercises (e.g. in bookkeeping) might require you to provide
“worked” solutions;
❖ some Questions/Exercises (called “multiple-choice questions”) might require you
only to place ticks in boxes against correct/incorrect statements.
In your Final Examination you could lose marks if you attempt a Question in the wrong
way, or if you misread and/or misunderstand a Question and write about something which
is not relevant or required.
3. Try to answer the Question under ‘true Test or Examination conditions’, that is,
WITHOUT referring back to the relevant section or pages of the Module or to any notes
you have made – and certainly WITHOUT referring to the Recommended Answers. Try
to limit to about two hours the time you spend on answering a set of
Questions/Exercises; in your Final Examination you will have only two hours.
4. Although you are going to check your Self-Assessment Test answers yourself (or have
a friend, relative or colleague assess them for you) practice writing “written” answers:-
in clear, easy-to-read handwriting; and
in good, grammatical language.
The Examiner who assesses your Final Examination answers will take into account that
English might not be your national or main language. Nevertheless, to be able to assess
whether you really have learned what we have taught you, he or she will need to be able
to read and understand what you have written. You could lose marks if the Examiner
cannot read or understand easily what you have written.
