Scripter - Genesys Cloud Exam Latest 2026
Questions and Correct Detailed Answers
Already Graded A+
How many default script template is present? - CORRECT ANSWER-4 [default
callback, default inbound, default outbound, Blank]
Data type "Hello World"? - CORRECT ANSWER-Ans: Char
Number, Boolean, string, char
How may type of variable available in script? - CORRECT ANSWER-3 [built-in
variable, custom variable, dynamic variable]
How many days call back can be schedule in advance? - CORRECT ANSWER-
Answer: Up to 30 days
If/Else Exp custom action what options are present in right side as compared to
left side? - CORRECT ANSWER-Interpolated Text, Expression, Variable
Identify Built in Variable name from below options? - CORRECT ANSWER-
Answer: https://help.mypurecloud.com/articles/built-in-script-variables/
[ex. Agent Name, Call duration, Queue name]
,Where can we share scripts select correct answers from below list? - CORRECT
ANSWER-Export scripts from Org A
Import them into Org B to share across organizations.
How to add present and previous month current bill so that it can be displayed
together as a one if both of them are stored in STRING data type separately? -
CORRECT ANSWER-convert each to number and add using dynamic number
data type
Using ____action we can pass flow data to screen pop from call flow? -
CORRECT ANSWER-Set screen pop
Select the correct sequence from below list to create contact list addition
manually? - CORRECT ANSWER-Navigate to Scripts -> click Create button ->
Enter name -> under Select A Template click Blank Script -> On the toolbar click
the Script menu -> click Script Properties -> right side, expand Outbound -> turn
On -> click Contact List -> Select the required contact list to add -> From the
toolbar add Contact List Form component -> save and publish the script
Select correct sequence from below list to create component template? -
CORRECT ANSWER-Navigate to Scripts -> select a script -> select the
component or container -> On right pane click on Create Component button ->
type name/description in Name/Description field -> click Create button
Select correct sequence from below list to create script template? - CORRECT
ANSWER-Navigate to Scripts -> select a script -> On toolbar click Script menu ->
click Script Properties -> select Create Template From Script -> type
name/description in Name/Description field -> click Create Template button
, What is unsaved changes load time option? - CORRECT ANSWER-6 minutes
Script Error - CORRECT ANSWER-Validation
T or F
Unsaved script restore - CORRECT ANSWER-True
T or F
Callback once scheduled can be done before maximum of 30 days - CORRECT
ANSWER-True
In preview mode, how is customer name written for an outbound call? -
CORRECT ANSWER-[ customer name ] - single square bracket
In script editor, how is customer name written? {{ .customername}} - CORRECT
ANSWER-Hello {{Outbound.First Name}},
If we exchanging or passing data that is unrelated to the call from one application
to another what built in variable, we will use? - CORRECT ANSWER-
{{UUI.UUIData}}
Which component we will use to quickly format set of text and image? -
CORRECT ANSWER-Mark Down Component
Questions and Correct Detailed Answers
Already Graded A+
How many default script template is present? - CORRECT ANSWER-4 [default
callback, default inbound, default outbound, Blank]
Data type "Hello World"? - CORRECT ANSWER-Ans: Char
Number, Boolean, string, char
How may type of variable available in script? - CORRECT ANSWER-3 [built-in
variable, custom variable, dynamic variable]
How many days call back can be schedule in advance? - CORRECT ANSWER-
Answer: Up to 30 days
If/Else Exp custom action what options are present in right side as compared to
left side? - CORRECT ANSWER-Interpolated Text, Expression, Variable
Identify Built in Variable name from below options? - CORRECT ANSWER-
Answer: https://help.mypurecloud.com/articles/built-in-script-variables/
[ex. Agent Name, Call duration, Queue name]
,Where can we share scripts select correct answers from below list? - CORRECT
ANSWER-Export scripts from Org A
Import them into Org B to share across organizations.
How to add present and previous month current bill so that it can be displayed
together as a one if both of them are stored in STRING data type separately? -
CORRECT ANSWER-convert each to number and add using dynamic number
data type
Using ____action we can pass flow data to screen pop from call flow? -
CORRECT ANSWER-Set screen pop
Select the correct sequence from below list to create contact list addition
manually? - CORRECT ANSWER-Navigate to Scripts -> click Create button ->
Enter name -> under Select A Template click Blank Script -> On the toolbar click
the Script menu -> click Script Properties -> right side, expand Outbound -> turn
On -> click Contact List -> Select the required contact list to add -> From the
toolbar add Contact List Form component -> save and publish the script
Select correct sequence from below list to create component template? -
CORRECT ANSWER-Navigate to Scripts -> select a script -> select the
component or container -> On right pane click on Create Component button ->
type name/description in Name/Description field -> click Create button
Select correct sequence from below list to create script template? - CORRECT
ANSWER-Navigate to Scripts -> select a script -> On toolbar click Script menu ->
click Script Properties -> select Create Template From Script -> type
name/description in Name/Description field -> click Create Template button
, What is unsaved changes load time option? - CORRECT ANSWER-6 minutes
Script Error - CORRECT ANSWER-Validation
T or F
Unsaved script restore - CORRECT ANSWER-True
T or F
Callback once scheduled can be done before maximum of 30 days - CORRECT
ANSWER-True
In preview mode, how is customer name written for an outbound call? -
CORRECT ANSWER-[ customer name ] - single square bracket
In script editor, how is customer name written? {{ .customername}} - CORRECT
ANSWER-Hello {{Outbound.First Name}},
If we exchanging or passing data that is unrelated to the call from one application
to another what built in variable, we will use? - CORRECT ANSWER-
{{UUI.UUIData}}
Which component we will use to quickly format set of text and image? -
CORRECT ANSWER-Mark Down Component
