SHRM-CP STUDY GUIDE EXAM
QUESTIONS AND ANSWERS 2026
VERIFIED.
Fishbone Diagram - ANS Is used to map out a list of factors that affect a problem or desired
Outcome
Numerical Rating - ANS Is a quantifiable measure of desired performance, and it serves as a
target for improvement.
Organizational Needs Assessment - ANS Where is the training needed in the organizational
level?
It defines the KSAs required as the organization prepares for the future.
Organizational Development (OD) - ANS Is a complex strategy intended to change the beliefs,
attitudes, values, culture and structure of organizations so that they can better adapt to new
technologies, markets, and challenges. Organizational Development methods are employed to
improve Organizational Effectiveness (OE).
Scatter diagram - ANS Quality tool that shows possible relationships between two variables.
(e.g. Trend and Ratio) (e.g. to determine if there is a relationship between years of experience
and income level)
Sample return - ANS A measureable outcome as a result of a developed initiative. (e.g. An
average value of increased production)
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 23
,Designing an OED Intervention - ANS Requires determining the target audience's readiness
for the upcoming change. (Managers input is a way to diagnose their readiness and obtaining
commitment. )
Interpersonal Strategies - ANS Deals with the work relationship between employees. Efforts
aimed at clarifying work expectations and norms to prevent misunderstandings or conflicts.
OD/ OE involves analyzing 3 areas of an organization: - ANS Its people, its processes, and its
planning
Process-related performance problem - ANS Impractical or outdated procedure are an
example of process-related problem.
Goldratt's Theory of constrains - ANS The greater constraints faced by organizations come
from policies.
Six Sigma - ANS Its a set of techniques and tools for process improvement. It was introduced
by engineer Bill Smith while working at Motorola in 1986
Six Sigma Black Belts - ANS Project Leaders
Six Sigma Green Belts - ANS Employees
Organizational Structure - ANS The Method by which work flows through an organization. It
allows group to work together within their individual functions to manage tasks.
An Ombudsperson - ANS Is a neutral party with limited powers and cannot therefore
negotiate for one party. It can investigate, the dispute, establish facts, and refer the matter,
along with the evidence, to management or to other forms of ADR.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 23
, Open-door policy - ANS Form of dispute resolution that opens the lines of communication
within a company
High involvement employee - ANS Employee involvement strategies that allow employees to
participate in managing the organization.
Corporate Social Responsibilities - ANS Is a form of corporate self-regulation integrated into a
business model. CSR policy functions as a self-regulatory mechanism whereby a business
monitors and ensures its active compliance with the spirit of the law, ethical standards and
national or international norms.
How can training evaluations best be presented to management? - ANS Presenting a report
which shows the effect training and skill development has had on productivity
Best way for an organization to determine recruiting effectiveness - ANS Analyze Yield Ratios
Yield Ratios - ANS Reflects the percentage of job candidates at the beginning of a step in the
recruiting/selection process who move on to the next step in the process.
Matrix Organizational Structure - ANS Two organizational Structures exist at the same time.
Fair Labor Standards Act (FLSA) - ANS Major Federal Law broadly regulates Compensation
Trend and Ratio Analysis - ANS Use of statistics to determine whether relationships exist
between two variables.
Construct Validity - ANS Shows relationship between an abstract characteristic inferred by
research and job performance
Selection Rate - ANS The number hired divided by the number of applicants
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 23
QUESTIONS AND ANSWERS 2026
VERIFIED.
Fishbone Diagram - ANS Is used to map out a list of factors that affect a problem or desired
Outcome
Numerical Rating - ANS Is a quantifiable measure of desired performance, and it serves as a
target for improvement.
Organizational Needs Assessment - ANS Where is the training needed in the organizational
level?
It defines the KSAs required as the organization prepares for the future.
Organizational Development (OD) - ANS Is a complex strategy intended to change the beliefs,
attitudes, values, culture and structure of organizations so that they can better adapt to new
technologies, markets, and challenges. Organizational Development methods are employed to
improve Organizational Effectiveness (OE).
Scatter diagram - ANS Quality tool that shows possible relationships between two variables.
(e.g. Trend and Ratio) (e.g. to determine if there is a relationship between years of experience
and income level)
Sample return - ANS A measureable outcome as a result of a developed initiative. (e.g. An
average value of increased production)
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 23
,Designing an OED Intervention - ANS Requires determining the target audience's readiness
for the upcoming change. (Managers input is a way to diagnose their readiness and obtaining
commitment. )
Interpersonal Strategies - ANS Deals with the work relationship between employees. Efforts
aimed at clarifying work expectations and norms to prevent misunderstandings or conflicts.
OD/ OE involves analyzing 3 areas of an organization: - ANS Its people, its processes, and its
planning
Process-related performance problem - ANS Impractical or outdated procedure are an
example of process-related problem.
Goldratt's Theory of constrains - ANS The greater constraints faced by organizations come
from policies.
Six Sigma - ANS Its a set of techniques and tools for process improvement. It was introduced
by engineer Bill Smith while working at Motorola in 1986
Six Sigma Black Belts - ANS Project Leaders
Six Sigma Green Belts - ANS Employees
Organizational Structure - ANS The Method by which work flows through an organization. It
allows group to work together within their individual functions to manage tasks.
An Ombudsperson - ANS Is a neutral party with limited powers and cannot therefore
negotiate for one party. It can investigate, the dispute, establish facts, and refer the matter,
along with the evidence, to management or to other forms of ADR.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 23
, Open-door policy - ANS Form of dispute resolution that opens the lines of communication
within a company
High involvement employee - ANS Employee involvement strategies that allow employees to
participate in managing the organization.
Corporate Social Responsibilities - ANS Is a form of corporate self-regulation integrated into a
business model. CSR policy functions as a self-regulatory mechanism whereby a business
monitors and ensures its active compliance with the spirit of the law, ethical standards and
national or international norms.
How can training evaluations best be presented to management? - ANS Presenting a report
which shows the effect training and skill development has had on productivity
Best way for an organization to determine recruiting effectiveness - ANS Analyze Yield Ratios
Yield Ratios - ANS Reflects the percentage of job candidates at the beginning of a step in the
recruiting/selection process who move on to the next step in the process.
Matrix Organizational Structure - ANS Two organizational Structures exist at the same time.
Fair Labor Standards Act (FLSA) - ANS Major Federal Law broadly regulates Compensation
Trend and Ratio Analysis - ANS Use of statistics to determine whether relationships exist
between two variables.
Construct Validity - ANS Shows relationship between an abstract characteristic inferred by
research and job performance
Selection Rate - ANS The number hired divided by the number of applicants
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 23
