SHRM-CP EXAM STUDY GUIDE 100%
VERIFIED.
ADA Amendments Act (ADAAA) - ANS Amendments to Americans with Disabilities Act
covering the definition of individuals regarded as having a disability, mitigating measures, and
other rules of construction to guide the analysis of what constitutes a disability.
ADDIE model - ANS Five-step instructional design process that governs the development of
learning programs.
Adverse impact - ANS Type of discrimination that results when a neutral policy has a
discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) - ANS Act that prohibits discrimination in
employment for persons age 40 and over.
Alternative dispute resolution (ADR) - ANS Umbrella term used to describe a number of
problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) - ANS Act that prohibits discrimination against a
qualified individual with a disability because of his/her disability.
Analytics - ANS Tools that convert metrics to be used for decision support by adding context
or further subclassifying comparison groups.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 37
,Andragogy - ANS Study of how adults learn.
Applicant tracking software (ATS) - ANS Software that provides an automated way for
organizations to manage the recruiting process.
Apprenticeship - ANS Relates to technical skills training; often a partnership between
employers and unions.
Arbitration - ANS Procedure in which disputes are submitted to one or more impartial
persons for final determination.
Assessment centers - ANS Assessment tools that provide candidates a wide range of
leadership situations and problem-solving exercises.
Assignees - ANS Employees who work outside their home countries.
At-will employment - ANS Common-law principle stating that employers have the right to
hire, fire, demote, and promote whomever they choose for any reason unless there is a law or
contract to the contrary and employees have the right to quit a job at any time.
Auditory learners - ANS People who learn best by relying on their sense of hearing.
Balanced scorecard - ANS Measurement approach that provides an overall picture of an
organization's performance as measured against goals in finance, customers, internal business
processes, and learning and growth.
Balance sheet - ANS Statement that reports the financial position of the organization at a
specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - ANS Type of interview that focuses on how applicants previously
handled real situations.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 37
,Benchmarking - ANS Process that compares performance levels and/or processes of one
entity with those of another to identify performance gaps and set goals aimed at improving
performance.
Benefits - ANS Payments or services provided to employees to cover issues such as
retirement, health coverage, sick pay/disability schemes, life insurance, and paid time off.
Bias - ANS Occurs when an appraiser's values, beliefs, or prejudices distort performance
ratings.
Big data - ANS High-volume, high-velocity, and high-variety information assets that require
innovative forms of information processing for enhanced insight and decision making.
Blended learning - ANS Planned approach to learning that includes a combination of
instructor-led training, self-directed study, and/or on-the-job training.
Blogs - ANS Broadcast-style communications that enable authors to publish articles, opinions,
product or service reviews, etc., on a web page.
Blue ocean strategies - ANS Strategies that create competitive advantage by creating a new
marketplace arena in which there are no other competitors.
Bona fide occupational qualification (BFOQ) - ANS Situation in which religion, sex, or national
origin is reasonably necessary to carrying out a particular job function in the normal operations
of an organization.
Brain drain - ANS Exit of educated and skilled citizens from emerging and developing
countries for better-paying jobs in developed countries.
Broadbanding - ANS Combining several salary grades or job classifications with narrow pay
ranges into one band with a wider salary spread.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 37
, Burlington Industries, Inc. v. Ellerth - ANS Court ruling that distinguished between supervisor
harassment that results in tangible employment action and supervisor harassment that does
not.
Business Acumen - ANS The ability to understand and apply information with which to
contribute to the organization's strategic plan.
Business case - ANS Presentation to management that establishes that a specific problem
exists and argues that the proposed solution is the best way to solve the problem in terms of
time, cost efficiency, and probability of success.
Business intelligence - ANS Ability to gather and analyze data from inside and outside the
organization so that information is available for decision makers.
Career development - ANS Process by which employees progress through a series of stages in
their careers, each of which is characterized by relatively unique issues, themes, and tasks.
Career management - ANS Preparing, implementing, and monitoring employees' career
paths, with a primary focus on the goals and needs of the organization.
Career planning - ANS Actions and activities that individuals perform in order to give
direction to their work lives.
Cash flows statement - ANS Statement that shows incoming and outgoing cash in the areas of
operations, investments, and financing and remaining cash reserves; reflects an organization's
ability to meet its current and short-term obligations.
Cause-and-effect diagram - ANS Diagram that maps out a list of factors that are thought to
affect a problem or a desired outcome.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 4 OF 37
VERIFIED.
ADA Amendments Act (ADAAA) - ANS Amendments to Americans with Disabilities Act
covering the definition of individuals regarded as having a disability, mitigating measures, and
other rules of construction to guide the analysis of what constitutes a disability.
ADDIE model - ANS Five-step instructional design process that governs the development of
learning programs.
Adverse impact - ANS Type of discrimination that results when a neutral policy has a
discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) - ANS Act that prohibits discrimination in
employment for persons age 40 and over.
Alternative dispute resolution (ADR) - ANS Umbrella term used to describe a number of
problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) - ANS Act that prohibits discrimination against a
qualified individual with a disability because of his/her disability.
Analytics - ANS Tools that convert metrics to be used for decision support by adding context
or further subclassifying comparison groups.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 37
,Andragogy - ANS Study of how adults learn.
Applicant tracking software (ATS) - ANS Software that provides an automated way for
organizations to manage the recruiting process.
Apprenticeship - ANS Relates to technical skills training; often a partnership between
employers and unions.
Arbitration - ANS Procedure in which disputes are submitted to one or more impartial
persons for final determination.
Assessment centers - ANS Assessment tools that provide candidates a wide range of
leadership situations and problem-solving exercises.
Assignees - ANS Employees who work outside their home countries.
At-will employment - ANS Common-law principle stating that employers have the right to
hire, fire, demote, and promote whomever they choose for any reason unless there is a law or
contract to the contrary and employees have the right to quit a job at any time.
Auditory learners - ANS People who learn best by relying on their sense of hearing.
Balanced scorecard - ANS Measurement approach that provides an overall picture of an
organization's performance as measured against goals in finance, customers, internal business
processes, and learning and growth.
Balance sheet - ANS Statement that reports the financial position of the organization at a
specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - ANS Type of interview that focuses on how applicants previously
handled real situations.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 37
,Benchmarking - ANS Process that compares performance levels and/or processes of one
entity with those of another to identify performance gaps and set goals aimed at improving
performance.
Benefits - ANS Payments or services provided to employees to cover issues such as
retirement, health coverage, sick pay/disability schemes, life insurance, and paid time off.
Bias - ANS Occurs when an appraiser's values, beliefs, or prejudices distort performance
ratings.
Big data - ANS High-volume, high-velocity, and high-variety information assets that require
innovative forms of information processing for enhanced insight and decision making.
Blended learning - ANS Planned approach to learning that includes a combination of
instructor-led training, self-directed study, and/or on-the-job training.
Blogs - ANS Broadcast-style communications that enable authors to publish articles, opinions,
product or service reviews, etc., on a web page.
Blue ocean strategies - ANS Strategies that create competitive advantage by creating a new
marketplace arena in which there are no other competitors.
Bona fide occupational qualification (BFOQ) - ANS Situation in which religion, sex, or national
origin is reasonably necessary to carrying out a particular job function in the normal operations
of an organization.
Brain drain - ANS Exit of educated and skilled citizens from emerging and developing
countries for better-paying jobs in developed countries.
Broadbanding - ANS Combining several salary grades or job classifications with narrow pay
ranges into one band with a wider salary spread.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 37
, Burlington Industries, Inc. v. Ellerth - ANS Court ruling that distinguished between supervisor
harassment that results in tangible employment action and supervisor harassment that does
not.
Business Acumen - ANS The ability to understand and apply information with which to
contribute to the organization's strategic plan.
Business case - ANS Presentation to management that establishes that a specific problem
exists and argues that the proposed solution is the best way to solve the problem in terms of
time, cost efficiency, and probability of success.
Business intelligence - ANS Ability to gather and analyze data from inside and outside the
organization so that information is available for decision makers.
Career development - ANS Process by which employees progress through a series of stages in
their careers, each of which is characterized by relatively unique issues, themes, and tasks.
Career management - ANS Preparing, implementing, and monitoring employees' career
paths, with a primary focus on the goals and needs of the organization.
Career planning - ANS Actions and activities that individuals perform in order to give
direction to their work lives.
Cash flows statement - ANS Statement that shows incoming and outgoing cash in the areas of
operations, investments, and financing and remaining cash reserves; reflects an organization's
ability to meet its current and short-term obligations.
Cause-and-effect diagram - ANS Diagram that maps out a list of factors that are thought to
affect a problem or a desired outcome.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 4 OF 37
