MPTC Who Are We-Problem Solving
Exam Questions & Answers9
non-negotiable - ANSWERS-Profesional, legal, and ethical, standards that govern every decision
you make from this moment on
identify common duties, tasks and services performed by commonwealth of massachusetts
police officers - ANSWERS-1. Patrol assigned area(s) by vehicle or on foot.2. Respond to criminal
and non-criminal 911 calls.3. Help citizens in both emergency and non-emergency
circumstances.4. Monitor and maintain a safe flow of motor vehicle traffic.5. Provide security at
specific locations and events.6. Check buildings, stores and homes.7. Investigate offenses,
gather evidence and make arrests.8. Interview suspects, witnesses, and victims.9. Build and
cultivate network of positive relationships with citizens.10. Write reports for non-criminal and
criminal events.
Ethics - ANSWERS-Rules of behavior based on ideas about what is morally good and bad.
intigrity - ANSWERS-Firm adherence to a code of espically moral or artistic values
Leadership - ANSWERS-effeective leaders know when to take charge and when to let others
know to be in charge
personality - ANSWERS-refers to the individuals differences in thinking, feeling, and behaving
emotional intelligence - ANSWERS-Police officers need to interact in highly diverse and stressful
situations,
-witnesses, victims, suspects
-people who are scared
, -people of different age, race, and cultures
self-awreness - ANSWERS-A full understanding of how emotions impact your ability to respond
in any given situation.
self-management - ANSWERS-Ability to manage your emotions and direct your behavior in a
positive manner.
social awareness - ANSWERS-Ability to accurately identify emotions in other people. It is a skill
that requires patience, listening, and observation.
relationalship managment - ANSWERS-Ability to understand your emotions and emotions of
others to interact effectively.
History of policing - ANSWERS-Sir robert peel, father of modern policing
Peels core ideas - ANSWERS-the goal is to prevent crime, not catch criminals
Which emotional intelligence type is this:Sergeant Smith stops a vehicle for speeding. The
driver, a teenager, curses at Sergeant Smith throughout the stop. Sergeant Smith recognizes that
the behavior makes him angry, and makes a concerted effort to remain calm and professional
throughout the interaction - ANSWERS-Self-management
Which emotional intelligence type is this:Sergeant Jones is an effective supervisor. She knows
when officers are frustrated, struggling, or upset, even if they don't say anything to her. -
ANSWERS-Social awareness
Which emotional intelligence type is this:Sergeant Jones is a great listener and recognizes the
emotions of others during highly stressful events. This allows her to communicate effectively
with officers and citizens alike. - ANSWERS-relationship management
Exam Questions & Answers9
non-negotiable - ANSWERS-Profesional, legal, and ethical, standards that govern every decision
you make from this moment on
identify common duties, tasks and services performed by commonwealth of massachusetts
police officers - ANSWERS-1. Patrol assigned area(s) by vehicle or on foot.2. Respond to criminal
and non-criminal 911 calls.3. Help citizens in both emergency and non-emergency
circumstances.4. Monitor and maintain a safe flow of motor vehicle traffic.5. Provide security at
specific locations and events.6. Check buildings, stores and homes.7. Investigate offenses,
gather evidence and make arrests.8. Interview suspects, witnesses, and victims.9. Build and
cultivate network of positive relationships with citizens.10. Write reports for non-criminal and
criminal events.
Ethics - ANSWERS-Rules of behavior based on ideas about what is morally good and bad.
intigrity - ANSWERS-Firm adherence to a code of espically moral or artistic values
Leadership - ANSWERS-effeective leaders know when to take charge and when to let others
know to be in charge
personality - ANSWERS-refers to the individuals differences in thinking, feeling, and behaving
emotional intelligence - ANSWERS-Police officers need to interact in highly diverse and stressful
situations,
-witnesses, victims, suspects
-people who are scared
, -people of different age, race, and cultures
self-awreness - ANSWERS-A full understanding of how emotions impact your ability to respond
in any given situation.
self-management - ANSWERS-Ability to manage your emotions and direct your behavior in a
positive manner.
social awareness - ANSWERS-Ability to accurately identify emotions in other people. It is a skill
that requires patience, listening, and observation.
relationalship managment - ANSWERS-Ability to understand your emotions and emotions of
others to interact effectively.
History of policing - ANSWERS-Sir robert peel, father of modern policing
Peels core ideas - ANSWERS-the goal is to prevent crime, not catch criminals
Which emotional intelligence type is this:Sergeant Smith stops a vehicle for speeding. The
driver, a teenager, curses at Sergeant Smith throughout the stop. Sergeant Smith recognizes that
the behavior makes him angry, and makes a concerted effort to remain calm and professional
throughout the interaction - ANSWERS-Self-management
Which emotional intelligence type is this:Sergeant Jones is an effective supervisor. She knows
when officers are frustrated, struggling, or upset, even if they don't say anything to her. -
ANSWERS-Social awareness
Which emotional intelligence type is this:Sergeant Jones is a great listener and recognizes the
emotions of others during highly stressful events. This allows her to communicate effectively
with officers and citizens alike. - ANSWERS-relationship management
