CERTIFICATION EVALUATION QUESTIONS
AND SOLUTIONS GRADED A+
●● ABA.
Answer: Able-bodied Assistant
●● AFT.
Answer: The rear portion of the aircraft
●● APU.
Answer: Auxiliary Power Unit
●● ATC.
Answer: Air Traffic Control
●● AED.
Answer: Automated External Defibrillator
●● BLND.
Answer: Blind
,●● CAPT.
Answer: Captain
●● CARE.
Answer: Care-for Emergency use only
●● CENT.
Answer: 99+ (older than 99 years old)
●● CHILD.
Answer: Child
●● CISM.
Answer: Critical Incident Stress Management
●● CPJS.
Answer: Cockpit Jumpseat
●● CREW.
Answer: Deadhead Crew
, ●● CRO.
Answer: Complaint Resolution Official
●● CRM.
Answer: Crew Resource Management
●● CRS.
Answer: Child Restraint System
●● CS&S.
Answer: Customer Support and Services
●● CSA.
Answer: Customer Service Agent
●● CSS.
Answer: Customer Service Supervisor
●● CWA.
Answer: Crew Web Access
●● D/H.